Marco Ottaviani’s Email & Phone

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Marco Ottaviani

Head of CRM and Customer Activation @ MSC Cruises

Marco Ottaviani Contact Details

Geneva, Geneva, Switzerland
Head of CRM and Customer Activation @ MSC Cruises
Corporate Marketing Intelligence and CRM manager @ MSC Cruises
Manager IGEM - Operating Group Product - Management Consulting @ Accenture
BS, Business Analysis @ Campus Ac Nielsen

--> My OBJECTIVES are: GROTWH the Customer base, MAXIMIZE the Customer value --> My METHOD is: WORK hard, THINK beyond, TEST everything...and PUSH for results! --> My TOOLS are: strong organization, CRM, digital landscape, segmentation/predictive/analytics models, market research, feedback/performance based strategy --> My GOALS are: increase Revenue and NPS, decrease the cost to serve --> My VISION 

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