With more than 10 years of a profissional life, I have a solid experience within the automotive industry, worked for parts suppliers, car manufactures and importers. Experience on logistics, customers care and Aftersales Marketing. Interest on business development and internacional carrer.

Commercial Manager @ As a Commercial Manager I'm responsible for business strategy at After Sales area, focusing on projects to drive Customer Retention increase, service revenue, P&A revenue and profitability. From August 2015 to Present (5 months) São Paulo Area, BrazilAFTERSALES MANAGER BRAZIL @ Introduce new standards at the brazilian dealers in order to increase customer loyalty and satisfaction. With a team work, help the orgazination to boost accessories and parts sales focusing a sustainable growth in the local market. From May 2012 to July 2015 (3 years 3 months) BrazilAftersales Business Development Manager @ Since August 2011 I took over the responsability of the Aftersales Business Development at BMW do Brasil. One of the first challenges in this new area was to hire qualified members to join this brand new department. I'm responsable to lead the team focusing on Customer Statisfaction Index, Parts and Accessories business, Aftersales Retail Standards and Aftersales Marketing Activities. From August 2011 to May 2012 (10 months) São Paulo Area, BrazilHead of Aftersales Marketing and Warranty @ As Aftersales Marketing Coordinator I'm in charge for customer loyalty measures, business with independent repairers and to deal with publicity agency. From January 2008 on, I'm in charge for the Extended Warranty Program implementation and deployment, increasing the current the number of customers; as a result I was indicated to get the responsibility of the whole Warranty Department on March 2009, coordinating a huge modification over the policies that resulted in a reduction of 70% with goodwill expenses. From January 2007 to September 2011 (4 years 9 months) Warranty Coordinator for Latin America @ I was in charge for the warranty activities coordination in Latin America Region. Being responsible for Warranty costs follow, Audit in the markets of the region adn technical analysis of warranty claims. For the local production of the A3 model, I was resposible for Charge Back management with local suppliers. Development of Training focused on the new warranty system for the importers at Central America. From June 2005 to December 2006 (1 year 7 months) Warranty Analyst @ Working at the Warranty Department, I was in charge for technical analysis and approval of warranty claims, development and follow up of the Warranty Costs, management of Charge Back process with local suppliers. With great effort on new procedures and training for the dealer network in 2003, we achieved a reduction of 50% over the Warranty Costs. From July 2002 to September 2004 (2 years 3 months) Estagiário Logística @ Admitido pela Valeo Sistemas Automotivos Ltda. para atuar na área de Expedição, atuando no planejamento estratégico do Sistema KAN BAN junto às montadoras, controle do fluxo de fretes extras, gestão de transportes e coordenação do grupo responsável pelo projeto de otimização dos transportes reduzindo os custos. From 2001 to 2002 (1 year) Estagiário Custódia Global @ Admitido pelo HSBC Investment Bank Brasil S/A – Banco Múltiplo ( Antigo Banco CCF Brasil S/A ); primeiramente atuando na emissão e controle de contratos de operações de SWAP e Ouro BM&F, vindo posteriormente à integrar a equipe de Custódia Global, onde era responsável pela liquidação física e financeira de papéis de renda variável, renda fixa e fundos; controle de rentabilidade dos ativos e das carteiras de investimento junto à outras instituições financeiras ;emissão de relatórios de taxa interna de retorno e gestão; análise de mercado; bem como suporte técnico à clientes e mesa de operações. From 2000 to 2001 (1 year)

Post Graduation (CEAG), Business Strategy @ Fundação Getulio Vargas From 2008 to 2010 Summer Program, Entrepreneurship @ Babson College From 2009 to 2009 Goethe Institut From 2006 to 2008 Engenheiro de Produção, Engenharia de Produção, Mecânica @ The University Center of FEI From 1998 to 2003 Marcelo Ortega is skilled in: German, Language, Stuffen B 2.2, Team Leadership, Automotive, Budgeting, Logistics, Retail, Automotive Aftermarket, Business Development, Business Strategy, Budgets, Business Planning, Warranty, Customer Satisfaction