Marketing Operations Project Manager @ Provide strategic guidance for implementation and execution of digital tracking and customer journeys across US subsidiary marketing campaigns Manage campaign set up among various segments in order to measure return on marketing investment and various key performance indicator Routinely multi-tasks across multiple projects and marketing campaigns, using existing tools and communication skills to manage project information and deliverables From May 2014 to Present (1 year 8 months) Greater Seattle AreaContent/Project Coordinator @ Provide consultative services to Microsoft sales teams within the US and Worldwide Enterprise Partner Group (EPG) sales organization. Creation and delivery of innovative, strategic proposal and relationship building documents allowing for enhanced productivity, improved customer satisfaction, and expansion of opportunity pipelines. Coach Enterprise Sales account teams within Microsoft’s Worldwide Enterprise Partner Group (EPG), on effective techniques to develop customer relationships and maximize revenue attainment. Project manager for Evaluation Plan asset, project responsibilities include driving change management, creating and delivering training content for U.S. team on processes and best practices, maintaining SharePoint site and updating content as needed. Perform daily peer review of team member assets for quality control and monthly quality assurance checks for analysis of deep dive trainings in team meetings. Research global and EPG company initiatives and reference multiple Microsoft systems to consult with account teams nationwide during online meetings for valuable customer insight. Facilitate knowledge transfer of internal best practices, and process improvements. Engage with account managers to collaborate on their sales strategy From February 2013 to February 2014 (1 year 1 month) Inside Sales/Business Development @ Promoted into business development position after first year of exceeding expectations. Second promotion in less than a year to individual sales territory. Partnered with Outside Equipment Team of over 35+ reps for pricing support and new opportunities. Authored professional correspondence to customers, internal departments and vendors with high urgency for sensitive inquires. Coordinated and assisted office support personnel with calendar management for vendors and supervisors. Handled order entry, billing, tracking, and customer issues. Negotiated non-standard pricing proposals, while keeping aligned with current margins set by company guidelines. Managed an annual quota of over $700K in multiple territories. From August 2011 to January 2013 (1 year 6 months) Customer Operations Support @ Responsible for handling highly escalated customer order issues. Identified, researched and resolved issues regarding ticketing, stock on hand, price, etc. by maintaining constructive, ongoing communication with vendors, stores and distribution centers. Assisted Call Center Manager in the pre-screening of future candidates for department. Operated daily tasks and actions through multiple internal systems. From October 2010 to August 2011 (11 months) Volunteer VIP Event Coordinator @ Successfully planned and managed VIP area of the largest fundraiser event for the non-profit organization, which involved planning daily entertainment, VIP locale set up coordination, and overseeing volunteer positions Responsible for vendor management and VIP entertainment at the ‘2010 Great Arizona Beer Festival. Managed event schedule of volunteers during the duration of the event. Assisted with donations, legislator relations, and media invitations for Sun Sounds 30th Anniversary Open House. From November 2009 to April 2010 (6 months) Public Relations & Event Planning Intern @ Interned during multiple school quarters with a heavy focus in preparing for upcoming events. Prepared various marketing and advertising publications to promote events and educate the public. Compiled press releases and reviewed documents for accuracy prior to publication. Developed and prepared quarterly newsletter to be distributed to members of the WTC network. From October 2004 to April 2005 (7 months)

Interdisciplinary Arts & Science, Mass Communications @ University of Washington From 2003 to 2005 Associate of Arts (AA), Emphasis in Education @ Highline Community College From 2000 to 2003 MacKenzie Duff is skilled in: Major Accounts, Account Management, Sales Process, Salesforce.com, New Business Development, Order Processing, Customer Service, Coordinating Events, Project Coordination, Time Management, Organization, Vendor Relationships, Customer Research, Research, Meeting Scheduling