Luuk Pouwels's Email Addresses & Phone Numbers

Specialties My specialty is to interact with the business and IT people, translate Business to IT and vice versa. During my internships I've gained experience in Business Process Improvement, Requirements Management, Business Intelligence and Project Management. During my part-time jobs I have developed my sales skills and overall IT knowledge. During my studies I have further developed...

Specialties My specialty is to interact with the business and IT people, translate Business to IT and vice versa. During my internships I've gained experience in Business Process Improvement, Requirements Management, Business Intelligence and Project Management. During my part-time jobs I have developed my sales skills and overall IT knowledge. During my studies I have further developed skills such as interviewing, presenting, researching and team collaboration. It’s in my personality that I'm eager to learn and my interest is in aligning business and IT on a strategic as well as a tactical level.IT Audit Intern @ Master thesis: "Developing a Cloud Risk & Control Maturity Model for Dutch Organizations" A research on which capabilities are important in the context of cloud. Which was consolidated to a taxonomy with a clear distinction between governance and management capabilities. The taxonomy was used as foundation, to develop a maturity model. Which was reviewed by experts and evaluated in three casestudies. Final Result 7.5 / 10 From March 2015 to August 2015 (6 months) Project Manager @ Responsible for the ICT-Platform initiative. This is a collaboration between local companies, the governmental institutions such as the muncipality of Tilburg and UWV but also several educational institutions such as Avans, Fontys and Tilburg university. The objective is to fulfill the demand of the partner companies by matching the right people. My role within this project is to coordinate the activities regarding IT and to engage in the development of a sustainable business and information strategy together with the steering committee. From October 2014 to March 2015 (6 months) Tilburg Area, NetherlandsParttime Retail salesman @ Working during the weekends and holidays. My expertise was sales and consulting consumers when they wanted to buy IT products such as laptops, printers, routers etc. The focus was on contacting with customers and fulfill their requirements. I got acquainted with procurement, order fulfillment, pricing, sales and customer service(RMA). From May 2010 to August 2014 (4 years 4 months) Graduate Intern IT&C @ Research on how to improve the release management process with collaboration, communication/information systems and organizational improvements. By researching the bottlenecks I developed several solutions and recommended on how to implement them. The objective was to increase the time-to-market and the overall quality of the releases. Final result: 8 / 10 From January 2014 to July 2014 (7 months) Internship ICT & HR @ For my internship I had to execute a research. I have investigated the bottlenecks in the HRM business processes via interviews and observations. With this information I could detect the bottlenecks. The next step was to develop several IT solutions with their requirements so that the organization could improve the efficiency in labor. The solutions that I realized were: ✔Consistent new HRM business process ✔Operational overview to monitor the progress ✔Cockpit for retrieving management information ✔Auto generated documents such as contracts, letters etc. ✔Established the recruitment module of AFAS Profit The result was a more efficient HRM business process with the a more efficient IT appliance to it. Final result: 8.1 / 10 From August 2012 to January 2013 (6 months) Internship Helpdesk Employee @ I participated in a outsource project. My thesis was an observation on the transition process. During the internship I was operational as an helpdesk employee. I was responsible for the new user manuals for specific processes that were related to Microsoft Office, AFAS Profit, Worksite and Windows, so that specific tasks were executed correctly. Final intern grade: 10/10 From September 2009 to January 2011 (1 year 5 months) Internship Assistent System Administrator @ This was an orientational internship. Where I participated as first and second line servicedesk employee. My main job was to assist network administrators and helping end users with their IT problems. From September 2008 to January 2009 (5 months) Erasmus exchange, Economics and Business Administration @ Universidad de Navarra From 2015 to 2015 Master's degree, Information Management @ Tilburg University From 2014 to 2015 Pre-Master, Information Management, Graduated @ Tilburg University From 2013 to 2013 HBO Bachelor, ICT & Business, Graduated @ Fontys Hogeschool Eindhoven From 2011 to 2014 HBO Bachelor Innovation Route, Information Management & Security, Graduated @ Fontys Hogeschool Eindhoven From 2011 to 2012 MBO Niveau 4, System/Servicedeskmanagement(accelerated), Graduated @ ROC ter AA From 2007 to 2011 Commerce and Administration, Graduated @ Scholengemeenschap Stevensbeek From 2003 to 2007 Luuk Pouwels is skilled in: ICT, ITIL, SQL, Service Desk, MS Project, Microsoft Office, Business Process Improvement, Project Management, BiSL, Lean Process Improvement, Incident Management, Accounting, ERP, Management Consulting, MS Excel Pivot Tables