* Customer focused IT problem-solver who drives implementation of diverse technical projects. * Inspires individuals to work toward common goals and accomplish desired results. * Quickly understands complex technical and operational issues. Strengths: Project/Program Management Application Support Management Service Desk Management Change Management SaaS Implementation PM Onboarding Matrix and Cross Functional Team Desktop Support SDLC Applications: Sharepoint Chrome River Expense Tool Longview Budgeting and Forecasting Selectica Contract Lifecycle Management Clarity Vurv/Taleo Proofpoint Governance

IT Senior Project Manager @ Responsible for project management of SaaS solutions, SharePoint solutions, and internal custom development projects. Manage cross functional teams that include offshore contract resources in several countries. Developed PM onboarding materials. • Security Assessment * Chrome River Expense Management tool implemented 11/2014; Firm Payment of Corporate Card implemented 6/2015. • Selectica Contract Lifecycle Management, Longview Budgeting & Forecasting application, Independence Certification, Partner Locator, Vurv Applicant Tracking (now Taleo) 7.3 Upgrade & new portals deployment, CA Clarity rollout, Upward Feedback Survey, Matching Gift, Vurv Campus implementation. • Enterprise Content Management Program. Implemented core self-provisioning technology developed by offshore team for Workgroup Collaboration for client collaboration in a SharePoint 2007 server farm environment. Completed integration with Business Process Management application for the Tax Practice including integration with 3rd party vendor. Implementation of clean up and archiving functionality using Proofpoint Governance and SharePoint 2013 Records Center. From May 2006 to Present (9 years 6 months) Oakbrook Terrace, ILTeam Lead, Retail Web Applications @ Team Lead for Retail Web Applications Support Team. Manage web development projects, application upgrades, & application support. PMO environment. Resources were both onshore and offshore. From January 2005 to May 2006 (1 year 5 months) Chicago, ILConsultant @ Provided business solutions through application of technical expertise. Projects include web design, desktop services consulting, project management and training for clients: USG Corporation, Sundance Group, Inc.; Fox River Real Estate Holdings, Inc.; Trilite Inc.; Echo Computing, Inc.; Geneva Technical Services, Inc. From January 1999 to 2006 (7 years) Project Manager @ Responsible for web and software project management. • Successfully met aggressive 8 week deadline for educational portal’s redesign of public and localized subscription websites. Directed the work of external design firm and internal resources, while concurrently coordinating offshore programming resources in Hungary to ensure that proprietary Perl-based CMS (content management system) was modified to support requirements of new design. Ensured deliverable deadlines were met and performed software testing. • Managed enhancements to educational portal’s proprietary web page creation tool. One feature provided a tool for teachers to easily incorporate links on their own class page to custom textbook content provided at a partner’s website. Wrote functional specs, designed screens, and performed testing. • Provided second level technical support to the help desk. From June 2000 to May 2001 (1 year) Application Support Manager @ Responsible for all application support of business critical systems residing on mainframe, AS-400, and PC computers. Supervised and mentored a staff of 5 first-time supervisors and 35 analysts. • Developed two-day “Day in the Life” Class for all call center teams which reinforced consistency of policies, processes and philosophy. Vantive was used to track customer service activity. • Member of Support Center re-engineering team; introduced streamlined processes and tools. Improvements to quality and timeliness of response resulted in higher customer satisfaction. • Established working relationship with Field IT representatives and Development Managers to enable teams to work together to resolve support issues. From November 1997 to October 1998 (1 year) Oak Brook, ILDesktop Support Manager @ Desktop Services Manager: 1996–97 Responsible for all functions related to desktop computing: hardware and software installation and hardware, software, and network support. Managed Desktop Services staff of 20: analysts, installers, and Help Desk agents. • Delivered roll-out of financial services firm’s Windows migration 2 months ahead of schedule. One third of a 600 PC fleet was upgraded; Lotus SmartSuite was replaced with Microsoft Office; VAX All-in-One was replaced with Outlook/Exchange Server for corporate and remote sales offices. Approximately 400 networked departmental applications and data were migrated from Pathworks to NT servers. Newly-merged Houston company performed roll-out in tandem to bring both organizations onto a common platform for communication and data sharing. Implemented Applix (customer tracking tool) upgrade to NT platform from the Vax during this timeframe. Data Warehouse Analyst: 1995–1996 • Designed business-oriented views of data using Business Objects as the front-end SQL tool for a corporate data warehouse as part of a migration from RDB to Oracle. Trained users, monitored system performance, and developed documentation. Easy-to-use data analysis tools enabled Marketing department to rapidly analyze sales information. Senior Information Center Analyst: 1993–1995 • Responsible for support for 200+ PCs in Retail Distribution group. Analyzed service requests and managed other resources to provide responsive, efficient hardware, software and training support for end users. • Team leader for the following projects: Windows 3.1 roll out team; relocation of 70+ PCs to another building; rollout of revisions of contact management software customizations to sales force. From September 1993 to November 1997 (4 years 3 months) Oakbrook Terrace, IL

Webmaster Certificate Program, Webmaster Certificate Program @ Illinois Institute of TechnologyBachelor of Arts, English @ University of Illinois at Chicago Lori (Mazalin) Wasserman is skilled in: Project Management, IT Strategy, Business Analysis, SharePoint, Process Improvement, Requirements Gathering, Software Project..., Business Intelligence, Business Process..., Lotus Notes, Program Management, Vendor Management, Requirements Analysis, Quality Assurance, Change Management, Enterprise Content..., Web Applications, MS Project, Windows, Troubleshooting, Analysis, Enterprise Software, Visio, PMO, SDLC, Agile Methodologies, Software Documentation, Microsoft SQL Server, Disaster Recovery, ScrumMaster, ITIL v3 Foundations..., Certified ScrumMaster, ePMO, Web Content Management, Management, IT Management, Governance, Integration, Cross-functional Team...