I love solving real problems for real people. I enjoy tackling all kinds of problems: digital, physical and abstract ones. I constantly look at the world around me and ask myself how this product, service, or experience can be stripped down, reorganized, or overhauled for a more intuitive and enjoyable experience. I'm fortunate to have a variety of tools and skills to help me. I design and build software prototypes in Sketch, Swift + Xcode, Pixate and After Effects. But often times I find a whiteboard better. I can also design and build physical objects using Soliworks, 3D printers (previously built my own), machine shops and tools. I love building stuff but know none of it matters if it's not easily understood and useful to others. I test the things I build with customers and love learning from them. Empathy is easy to find when I watch others struggle first hand. Often times it takes discovering that I was really wrong to get something really right. I'm obsessed with technology (and travel too) and have a grasp of what's easy, what's hard, and what is coming right around the corner. I'm optimistic that within my lifetime we'll have education, healthcare, and airport experiences that don't suck. :)

Product Manager @ PRODUCT MANAGER (Aug 2015 - Present) SENIOR USER EXPERIENCE DESIGNER (Dec 2014 - Aug 2015) USER EXPERIENCE DESIGNER (Apr 2014 - Dec 2014) • Leading the user experience of the best in class discovery, reading and listening service across the web, iOS, and Android platforms • Led UX design on integration and experience of two newly introduced content types: Audiobooks (November, 2014) and Comics (February 2015) • Developed and currently implementing Scribd's monthly usability testing and product feedback program • Mentoring and developing Scribd's junior UX talent • Doing anything and everything else in my power to ensure we ship a product our customers love! From April 2014 to Present (1 year 7 months) San Francisco, CAUser Experience Designer (part-time) @ Leading the design of Plex's time-shifting television experience. From December 2014 to Present (11 months) RemoteSenior User Experience Designer @ SENIOR USER EXPERIENCE DESIGNER (Dec 2013 - Apr 2014) USER EXPERIENCE DESIGNER (Mar 2013 - Dec 2013) • Provided high-level product strategy for Minimum Viable Products and product roadmaps • Worked with clients to understand their needs, define product requirements and produce highly detailed application specification materials including wireframes, interactive prototypes, information architecture, interaction models, task flows diagrams and complete UX specifications • Conducted user research analysis, usability audits, and user experience workshops to educate clients, streamline product task flows and re-focus applications around their core product functions and user benefits • Created and standardized our company's client design brief template to ensure consistent and complete industry knowledge transfer, product objectives and design constraints. From March 2013 to April 2014 (1 year 2 months) San Francisco, CALead Product Manager @ LEAD PRODUCT MANAGER (Jan 2011 - Aug 2012) • Responsible for the user experience, functionality, and feature development of all products • Coordinated and synchronized feature development releases • Co-developed, managed, and prioritized the product roadmap • Led and managed a design team responsible designing, mocking up and testing all new product features • Specified all feature interaction guidelines and visual design for implementation LEAD USER EXPERIENCE DESIGNER (March 2010 - Jan 2011) • Executed industrial and ergonomic design of multiple hardware projects • Designed the entire user interface and interaction model of all the consumer-facing infrastructure and hardware • Authored and maintained UI specification and design documents of all software applications • Collected user feedback via usability testing, contextual inquiries, and general observation and prioritized for incorporation into product roadmap • Conducted field research in multiple future target markets to gain user perspective, gauge product fit and consumer demand From March 2010 to August 2012 (2 years 6 months) Taiwan + Philippines

BS, Mechanical Engineering @ University of Colorado at Boulder From 2005 to 2009 Marin Academy High School From 2001 to 2005 Cathedral School for Boys Loren Heiman is skilled in: Mobile Applications, Usability Testing, User Experience Design, User Interface, User Interface Design, Rapid Prototyping, Interaction Design, Solidworks, Feature Specification, Field Research, Mobile Devices, Information Architecture, Service Design, Omnigraffle, Product Management, Product Roadmap Planning, Storyboarding, Ethnographic Research, Task Flow Design, Contextual Inquiries, Product Design, Requirements Extraction, User Experience, Usability, Wireframes