ADJUNCT FACULTY MEMBER @ University of Louisiana at Lafayette
TRAINING COORDINATOR / TRAINER @ Getronics
M. Ed., Educational Technology @
Northwestern State University
As a veteran Microsoft Certified Trainer (MCT) with international experience and dozens of designations, I am skilled in fusing training expertise with product knowledge and people skills to exceed goals. My additional areas of expertise include the following: managing diverse projects, delivering solutions to address a variety of challenging technology scenarios, mentoring employees and colleagues, meeting facilitation
As a veteran Microsoft Certified Trainer (MCT) with international experience and dozens of designations, I am skilled in fusing training expertise with product knowledge and people skills to exceed goals. My additional areas of expertise include the following: managing diverse projects, delivering solutions to address a variety of challenging technology scenarios, mentoring employees and colleagues, meeting facilitation and public speaking.
I am a big thinker, and I deliver results. My non-threatening demeanor, upbeat personality, and deep desire to help people have allowed me to build solid relationships with clients and colleagues throughout my career. I integrate value-added services with practical delivery issues from a project management and quality assurance perspective.
My certifications (listed below) provide evidence of my expertise. For a complete listing of my Microsoft certifications, please visit:
https://mcp.microsoft.com/authenticate/validatemcp.aspx, and enter these credentials:
Transcript ID: 909009; Access Code: 3375014377
If you would like to learn about the services my business offers or how I can help you and your team use technology more effectively, please contact me via InMail or visit http://www.skylarkservices.com.
IT CONSULTANT / TRAINER @ Meeting Facilitation: Facilitate the Microsoft Experience Center and Windows Device Days technology events. Provide demonstrations of Windows 8.1 and Office 365.
Public Speaking: Present at large technology events, including Microsoft’s New Era of Work Signature Series. Train and engage users in hands-on experiences using the entire Microsoft productivity stack including Office, Lync, SharePoint, Office 365, and Windows Phones.
Microsoft Training: Train and evaluate Microsoft Partners on Microsoft Experience Center processes. Provide other business clients with onsite, offsite, and remote training. Teach users in groups and one-by-one at their desks. Gather and analyze feedback from users.
Solutions Deployment: Specialize in helping businesses with software deployments and migrations by consulting with executives to identify training needs and delivering training programs to their end-users. Schedule events.
Mentoring: Train employees, contractors, and colleagues on technology and successful class instruction practices.
Course Curriculum: Create and manage course curricula. Produce support documents. Develop teaching materials for Microsoft’s Information Technology Academy Program.
Team Building: Assist IT teams in creating FAQ lists. Use SharePoint’s document libraries, calendars, tasks, team wikis, and other components routinely for business operations.
Seamless Integration: Design and create Access databases for clients and internal processes. Write macros to automate processes. From April 2004 to Present (11 years 7 months) Lafayette, Louisiana AreaADJUNCT FACULTY MEMBER @ Teaching: Taught BSAT 205, Microsoft Access, Excel, PowerPoint and Word to non-business undergraduates. From August 2004 to December 2004 (5 months) Lafayette, Louisiana AreaTRAINING COORDINATOR / TRAINER @ Client Technical Training: Delivered Microsoft XP and Office XP training, as well as specialized software training for employees of the Illinois Department of Child and Family Services. Scheduled training sessions with clients. Reserved facilities and instructors. Ordered materials and ensured their availability at proper training facility. Revised custom training materials. Maintained records for billing purposes. Adjusted procedures to ensure compliance with service level agreements. Prepared monthly reports. From December 2003 to March 2004 (4 months) Springfield, Illinois AreaRESEARCH ASSISTANT FOR PASS-PORT PROJECT / IT SUPPORT, PASS-PORT HELP DESK MANAGER @ Project Management: Assisted deans and faculty members throughout Louisiana with PASS-PORT 1.0 (www.pass-port.org) via phone, email and face-to-face interaction. Created online support documents to facilitate initial setup and configuring PASS-PORT. Managed data using Microsoft SQL Server. Prepared training server and assisted with training sessions at ULL and other campuses.
Collaboration: Processed PASS-PORT bug-fixes and service requests from other universities, and loaded PASS-PORT users for other universities. Presented status report on use of PASS-PORT among 22 participating universities at Louisiana Board of Regents meeting.
Business Analysis: Met with state-level leaders to discuss PASS-PORT K-12 requirements. Designed and documented several areas of PASS-PORT K-2 interface. Helped hire and train lab assistants. Assisted faculty members with software issues: installation, training, anti-virus. Configured Internet and printer connections for faculty computers. Configured Internet and printer lab computers. Set up wireless network connections for faculty and lab computers. Demonstrated new technology for faculty members. Directed quality assurance. Performed load-simulation testing. Collaborated with others in creating training materials.
Problem Resolution: Identified and resolved hardware and software problems. Contacted manufacturer to service under-warranty computers. From February 2002 to August 2003 (1 year 7 months) Lafayette, Louisiana Area
M.S., Computer Science @ University of Louisiana at Lafayette From 2000 to 2003 M. Ed., Educational Technology @ Northwestern State University From 1997 to 1999 B.S., Elementary Education @ Louisiana State University From 1992 to 1996 Linda Larkan, MS, MEd, MCT is skilled in: Training, Access, Microsoft Office, SharePoint, Dreamweaver, Microsoft SQL Server, Management, Technical Writing, Project Management, PowerPoint, Visio, Leadership, Microsoft Excel, Microsoft Word, E-Learning, Team Building, Public Speaking, Outlook, Windows Vista, Social Media, Customer Service, Social Networking, Windows, Business Analysis, Testing, Consulting, Networking, XP, Program Management, Social Media Marketing, Web Design, Salesforce.com, Databases, Time Management, Troubleshooting, Windows 7, HTML, Software Documentation, Windows XP, Teaching, Quality Assurance, Team Leadership, Microsoft Technologies, Adobe Acrobat, Process Improvement, Research, Data Analysis, WordPress