Support Team Lead/Client Care Specialist @ • Provide mentoring and on-going training to Client Care Specialists • Identify and troubleshoot issues for state DOT and international clients, reproduce the issue in-house and escalate to the appropriate internal resource for resolution • Write SQL and JavaScript to resolve issues • Modify Jasper reports as needed per client specifications • Deploy client patch builds internally on Tomcat and Oracle before sending deliverables to client • Manage case load on a client per client basis to prioritize critical and non-critical tasks From July 2012 to Present (3 years 6 months) Austin, Texas AreaOwner/Web Designer and Developer @ • Provide web site design and development to small and start-up businesses • Maintain proficiency in XHTML, CSS, JavaScript, Visual Basic Script, VB.Net, PHP and SQL • Maintain proficiency in the use of Microsoft SQL Server, Oracle, MySQL and Microsoft IIS • Projects worked (or pending): o M-cubed Designs Website o Internal Knowledge Base at Planview o Noble Weddings and Royal Events Website o 512 Concierge Website o Photos by Leeza Website o Max Buggies Website o Hydrogen 4 Vehicles Website o National Vapor Industries Website o Foreman Cleaning Website o A-One Electric Website o American Rambler Tours Website o Energy Greens Solar Screens Website o McBride Construction Website o AllStar Security Website o Multiple Internal PayPal Websites o Top This! Website o Peace Frog Services Website o Cinegif Website o Garments To Go Website o Right Price Website o UK DermaWand Website o Grass Sod Website o Home Quest Realty Landing Page o NetMedReports Test Page o Apparel Off Price Website o ICTV Website (in progress) o Saint Romain Textile Website o Glo-Bs Website o Eclipse Glasses Website o Dirty Laundry Winery Website o Fireworks Glasses Website From July 2008 to Present (7 years 6 months) Austin, Texas Area

Leeza Harris is skilled in: PHP, HTML, CSS, JavaScript, Web Applications, Start-ups, Oracle, MySQL, Microsoft SQL Server, Software Development, Software Project Management, Subversion, Agile Methodologies, XML, Databases, SQL, IIS