Creative and dedicated entrepreneur with excellent communication skills, technical aptitude, and a proven ability to contribute quickly to profitability and customer satisfaction.
Senior Product Manager @ Switchfly is a SaaS technology company that powers travel booking and loyalty redemption solutions for some of the world’s biggest brands.
SENIOR PRODUCT MANAGER - Aircomm (2015 - Present)
• Tasked with identifying and developing a new business vertical to compliment Switchfly's existing product portfolio
• Identified new product concept, validated it in the market, and gained executive + board buy-in, resulting in budget allocation for MVP on a one year timeline.
• Lead a team of 10 (1 engineering manager, 8 developers, 1 UI/UX designer) through the development and execution of the product vision
• Implemented Customer Development methodology to ensure both product and customers would be ready by years end
• Successfully sign a 4 year contract with first client and built MVP 10 months into project
SENIOR PRODUCT MANAGER - Air, Car and Payment Systems (2013 - 2015)
• Managed the product development lifecycle in coordination with the Product Director of Air, Car and Payments
• Collaborated with enterprise clients and product team members to design new features
• Wrote functional design specification documents for engineering consumption
• Lead both agile and waterfall SDLC and engineering project teams
• Conducted market research and competitive analysis that identifies areas of product improvement From 2013 to Present (2 years) San Francisco Bay AreaProduct Manager @ Esurance is a leading direct to consumer auto insurance company.
• Product owner of the “Express Lane” platform, responsible for leading business analysis, vision and roadmapping, user experience design, and usability
• Conducted multiple A/B and multivariate tests, resulting in a combined annual increase in revenue of more than $12MM
• Lead the product through a series of performance optimizations resulting in a significant increase in conversion rate
• Coordinated with designers, developers, and business stakeholders to create user interface designs for new product features
• Documented detailed business and user interface requirements, including logic diagrams, system flow charts, use cases, and static mockups
• Lead cross functional teams (design, development, quality assurance, business groups) through Joint Application Development sessions to implement projects on time and on specification From 2011 to 2013 (2 years) Founder @ • Collective Click offers turnkey solutions for managing daily deal campaigns which enables publishers to leverage existing customers/advertisers resulting in increased revenues, incentives to new advertisers and improved customer loyalty
• Developed SaaS model platform and managed a team of developers to execute on customized specification
• Managed daily deal sites for clients, including all marketing, design, e-commerce, and customer support efforts From 2010 to 2011 (1 year) Functional Consultant @ Authoria is the leading provider of integrated, strategic Talent Management solutions helping employers increase the business value of their workforce.
• Defined/developed business requirements and functional specifications for new systems, and modifications to existing systems
• Successfully participated in multiple implementations of Authoria’s Talent Management Software achieving on time, and on budget project delivery
• Resolved issues associated with application development and end-user training
• Directed and trained offshore team (Bangalore, India), comprised of developers, QA, and configuration group
• Managed client relationships and expectations and was consistently recognized for creativity and resourcefulness in presenting solutions to clients
• Responsible for internal process improvement within the global services group, resulting in increased productivity and revenue
• Demonstrated the ability to effectively communicate and influence strategic initiatives with key business stake holders and senior management From 2006 to 2009 (3 years) Business Development Associate @ • Created solutions packages for affinity marketing clients, i.e. Discover Merchant Processing, AAA, Amex, etc.
• Negotiated contracts with partners and suppliers
• Responsible for supplier technologies and internal technology analysis
• Developed spyware/malware removal process
• Helped build ITplease.com brand, supply chain, and workforce management systems From 2005 to 2006 (1 year) Property Manager @ Responsible for employment and management of all staff including, Executive Chef, Dish Washer, Gardener, and Cleaning Services. Maintained facilities for 30 residents including common areas and IT infrastructure. From 2003 to 2005 (2 years) Desktop Technician @ Paid summer internship. From 2002 to 2003 (1 year)
Psychology and Technology Entrepreneurship @ University of California, Santa Barbara From 2001 to 2005 Product Management Certification @ Pragmatic Marketing From 2013 to 2013 Certificate, Front End Web Development @ General Assembly From 2012 to 2012 Lee Maliniak is skilled in: MySQL, Relational Databases, SharePoint, Google Adwords, Adsense, Social Media, IP Networking, Wordpress, HTML, CSS, Team Leadership, Business Process Improvement, Wire Framing, Product Management, Project Implementation