Image of Lauren Penticost

Lauren Penticost

Product Manager - UK and International Grocery Mobile apps

Product Lead at New Look

Romford, England, United Kingdom

Section title

Lauren Penticost's Email Addresses & Phone Numbers

Lauren Penticost's Work Experience

Tesco PLC

Product Manager - UK and International Grocery Mobile apps

September 2014 to Present

Tesco PLC

Product Manager

July 2012 to Present

True Organic

E-Commerce Manager

February 2012 to July 2012

Lauren Penticost's Education

Bournemouth University

2:1 BAHons Retail Management

2005 to 2009

Coopers & Coborn School

1998 to 2005

Lauren Penticost's Professional Skills Radar Chart

Based on our findings, Lauren Penticost is ...

Strong sense of self
Outside-the-box
Communicator

What's on Lauren Penticost's mind?

Based on our findings, Lauren Penticost is ...

48% Left Brained
52% Right Brained

Lauren Penticost's Estimated Salary Range

About Lauren Penticost's Current Company

Tesco PLC

Own and drive the product roadmap for UK grocery apps across mobile and tablet. Continually innovating and improving the user experience of the UK grocery apps to create a personal, valuable experience. Working closely with multiple teams and stakeholders to develop great products for customers: - The UX and UI teams to define and validate feature concepts...

Frequently Asked Questions about Lauren Penticost

What company does Lauren Penticost work for?

Lauren Penticost works for Tesco PLC


What is Lauren Penticost's role at Tesco PLC?

Lauren Penticost is Product Manager - UK and International Grocery Mobile apps


What is Lauren Penticost's personal email address?

Lauren Penticost's personal email address is l****[email protected]


What is Lauren Penticost's business email address?

Lauren Penticost's business email addresses are not available


What is Lauren Penticost's Phone Number?

Lauren Penticost's phone +44 ** **** *125


What industry does Lauren Penticost work in?

Lauren Penticost works in the Retail industry.


Who are Lauren Penticost's colleagues?

Lauren Penticost's colleagues are Eric Nguyen, Laura Crouch, JENNA NICHOLSON, Renu Janagal, Julian Dineen, Candice Wood, Andrew Fox, Hanna Rezai, Georgie Wells, and Nigel Oddy


About Lauren Penticost

📖 Summary

A focused, capable and driven Product Manager with over 6 years experience working on fast paced and dynamic websites, mweb and mobile/tablet apps including Best Buy and Tesco. Thrives in a challenging, multi-project environment without losing site of the customer need and the business vision. Passionate about developing exciting products across desktop, mobile and in-store to the customer that both enhance the user experience and are delivered in a way that is innovative, efficient and scalable for the business. Enjoys a challenge and has a natural curiosity that makes absorbing new information and skills a key part of work life. Always first to offer support and advice to colleagues in and out of immediate team and enjoys management and development of people. Specialties: User experience and customer journey development, online promotions and campaign management and analysis, stakeholder management, operating process creation and development, time management (personal and for a team).Product Manager - UK and International Grocery Mobile apps @ Own and drive the product roadmap for UK grocery apps across mobile and tablet. Continually innovating and improving the user experience of the UK grocery apps to create a personal, valuable experience. Working closely with multiple teams and stakeholders to develop great products for customers: - The UX and UI teams to define and validate feature concepts through rapid prototyping and customer testing - The development scrum team, writing user stories, taking part in sprint ceremonies and launching products to the playstore - The data and insight teams to constantly evaluate the product performance, identifying areas to improve - Business stakeholders such as trading and marketing teams to encourage app installs and usage of key features From September 2014 to Present (1 year 4 months) Product Manager @ Developing customer-centric, valuable and multi-channel products within the UK Grocery space. Products include Click & Collect; leading a product that ran across multiple programmes and teams. Lead the product development of Tesco Wine website across desktop and mobile. Products include ratings and reviews, search improvements and a mobile redesign that has increased conversion by 282% (from a small base) and increased revenue from the channel five fold. From July 2012 to Present (3 years 6 months) E-Commerce Manager @ From February 2012 to July 2012 (6 months) Online Promotions and User Experience @ In my role as Online Promotions Co-ordinator I was responsible for the planning, execution and analysis of weekly promotions across the site; in particular the homepage. Responsible for driving the homepage strategy to balance promotional messages, strong brand messages and vendor funded content. Initiated and maintained a process rhythm for updating and monitoring the homepage allowing for forward planning within the operations team whilst remaining flexible enough to react to fast commercial decisions. Created a weekly homepage report, based on 3 KPIs – click-thrus, conversion and bounce rate. Analysis that helped me recognise what works and how content can be altered to improve performance therefore playing a pivotal role in driving click-thrus and conversion through the homepage. Worked with a wide range of stakeholders, always involved in the early stages of web project planning. My knowledge of the website functionality, user experience and design guidelines enabled me to offer excellent online solutions that worked for multichannel campaigns,offering the customer a seamless multichannel experience. I built excellent working relationships with teams across the business acting as the point of contact for all online activity. Managing multiple web projects at once from multiple stakeholders, delivering high quality projects to brief and on time. A big part of my role was to ensure a good user experience was upheld across the site. Ensuring all campaigns running on the site had a clear, simple user journey, engaging messaging and were in keeping with the brand to give a seamless multi-channel experience to the customer. Also kicked off an A/B testing strategy for Best Buy to help make sound decisions on proposed changes to the site design/templates/user journeys with the view of increasing engagement and conversion on the site. From April 2011 to February 2012 (11 months) Online Content Executive @ I joined Best Buy in 2009 as an Online Content Executive, my responsibilities included: Writing engaging, seo friendly product descriptions Managing the content for the Computing domain including Inspiration and Advice articles and product descriptions Receiving feedback from the Customer Service teams and responding with helpful content for the site's Help Centre During my time in this role I helped to launch, first, a content rich non-transactional Best Buy website, going on to manage the maintenance of the site, co-ordinating and setting timelines with one designer. I simultaneously co-ordinated the transfer of the content from the holding site onto the transactional site, enriching articles with related categories and products. I also took part in systems testing and site validation, collating team responses and feeding back to the functionality Manager. From September 2009 to April 2011 (1 year 8 months) Placement @ As part of my Retail Management course I completed a 40 week work placement with F Hinds. I took part in an accelerated Management Training Course while working in-store before I moved onto working in the Head Office where I worked in Buying, Visual Merchandising, and Online Marketing. Whilst working in the Online department I was responsible for two projects: - Building out the online gifting department – organising in-house photography of 1,000+ products, ensuring all products had interesting, seo friendly product descriptions and checking all product specifications before uploading to the site. - Developing an email to communicate the new online gifting range to the company database. This involved picking the products to feature, working on the design and writing the content From September 2007 to September 2008 (1 year 1 month) 2:1 BAHons, Retail Management @ Bournemouth University From 2005 to 2009 Coopers & Coborn School From 1998 to 2005 Lauren Penticost is skilled in: E-commerce, Online Marketing, User Experience, Retail, Customer Experience, Mobile Applications, Concept Development, Digital Strategy, Strategic Roadmaps, New Product Release, Product Vision, Multi-channel Retail, Omniture, Management, Project Planning


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In a nutshell

Lauren Penticost's Personality Type

Extraversion (E), Intuition (N), Feeling (F), Perceiving (P)

Average Tenure

1 year(s), 6 month(s)

Lauren Penticost's Willingness to Change Jobs

Unlikely

Likely

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Lauren Penticost's Social Media Links

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