Vice President Operations @ Current Responsibilities: Technical Operations: New Business & Underwriting, Policyowner Services, Claims and Field (Branches) Operations. Past Responsibilities: Head of Field Operations (Pan India Branch Ops), Facilities, Vendor Management. Head of New Business & Underwriting, Claims and Corporate Business (Group Insurance) Operations, Ops Risk Management, Product Implementation Head of Policyowner Services, Customer Services, Business Retention From October 2001 to Present (14 years 3 months) Administrative Officer @ From October 1993 to October 2001 (8 years 1 month)

Master of Business Administration (MBA), Marketing @ Narsee Monjee Institute of Management Studies From 2003 to 2006 Higher Secondary School Certificate, PCM @ Vikram Higher Secondary School Bhopal From 1982 to 1984 Kumaresh C is skilled in: Team Management, Life Insurance Operations, Claims Management, Underwriting, Customer Relations, Business Retention, Group Insurance, Service Recovery, Operations Risk Management, Change Management, Business Strategy, Process Improvement, Life Insurance, Customer Service, BPO