Top performing executive with 18+ years experience in planning, organizing, directing, and evaluating high-volume manufacturing and operational processes. Dynamic self-motivated team player and leader with an unparalleled work ethic and track record of meeting aggressive goals for increasing market share, revenues, and client base. Strong relationship builder, highly capable of partnering with clients, vendors, staff, and administration.
Top performing executive with 18+ years experience in planning, organizing, directing, and evaluating high-volume manufacturing and operational processes. Dynamic self-motivated team player and leader with an unparalleled work ethic and track record of meeting aggressive goals for increasing market share, revenues, and client base. Strong relationship builder, highly capable of partnering with clients, vendors, staff, and administration. Highly organized and detail oriented, with proven strengths in prioritizing and managing multiple tasks.
Created, implemented, and maintained policies and procedures, which enhanced employee development, increased productivity, and dramatically improved our level of customer satisfaction.
Increased operational capacities to a full 24/7 and increased overall operation by nearly 300%.
Increased annual revenue by 90% and NOI by 1400%, establishing repeated week-over-week branch sales records.
Reduced employee turnover from 40% to 12% annually.
Dramatically increased efficiency of operation by addressing workflow (WIP) in our area of responsibility.
Created maintenance schedules for all equipment, which reduced downtime issues and increased lifetime of tools and equipment.
Prevented customers from realizing catastrophic losses as a result of monitoring and testing of wet-hoods in the factory, based on state-of-the-art method detection limit research and development.
Received “Ball and Chain” Award in recognition of outstanding company service.
Specialties: Customer Service • Client Relations • P&L Responsibility • Recruiting • Process Improvement Operations Management • Project Management • Logistics Management • ISO Implementation • Policy/Procedure Development • Environmental Waste Management • Quality Control
Logistics Manager @ Primarily tasked with procurement, production, distribution, and disposal logistics responsibilities From June 2012 to Present (3 years 7 months) Operation Manager @ Provide hands-on leadership to plan, organize, and direct the operational activities of the Austin branch. Responsible for maintaining profit margins, maximizing profitability, and realizing revenue goals in compliance with all corporate directives. Maintained all personnel files adhering to audited corporate policies and compliance to federal regulations. Also working knowledge and oversight of benefits, payroll, unemployment, and workers compensation. From September 2010 to June 2012 (1 year 10 months) Operations Manager @ •Interviewed, hired and trained a proper team mix, increased work force from a 7-28 team members; delegated responsibilities, evaluated performance and mediated conflicts; prepared and planned budgets, forecasted and estimated reports for future projects.
•Designed and implemented step-by-step procedures and tools to simplify delivery process.
•Provided an active role in the development process of new product introduction using the stage-gate product development process for Samsung’s dry etch, implant and photolithography semiconductor production areas.
•Managed 24/7 operations, including training, production meetings, schedules, payroll, crisis management and staffing issues.
•Assisted corporate Human Resources department with all insurance related tasks, including enrollment, broker selection, renewal process, and employee related questions and/or issues.
•Created and implemented all job descriptions, perfect attendance policy, and employee enhancement activities.
•Facilitated discussion on tool/process improvement opportunities, built consensus and strategic partnerships, managed conflicting direction and drove improvements to fruition.
•Reorganized and restructured departments and production as needed, resolved scheduling errors or issues. From October 1999 to December 2009 (10 years 3 months) Production Manager @ •Directed Operations of a fast-paced restoration cleaning business; collaborated with insurance agents, adjusters and property owners regarding the scheduling, severity of the damage and completion times.
•Interviewed, hired and trained personnel; oversaw payroll, equipment maintenance, budget issues, inventory and satisfaction issues. Personnel management included both direct hires and temporary labor on an as needed basis.
•Developed and executed marketing campaigns, on-boarding clients and accounts.
•Delivered presentations that covered goal setting, project/product time lines and operations.
•Synchronized activities that supported customers; monitored compliance with regard to Standard Operating Procedures (SOPs) in resolution of concerns; improved efficiency and created new ways to effectively handle escalations. From February 1998 to July 1999 (1 year 6 months) Chemist (Lead) @ •Oversaw and trained technicians; analyzed, inspected and performed analytical methodologies and analyses that supported and monitored the semiconductor manufacturing processes at Motorola microelectronics fabrication facility.
•Utilized Statistical Process Control to assist process engineers in the characterization and optimization of manufacturing processes; recorded findings of incoming process chemicals by providing trace metal analysis using ICP-MS, ICP-AES, classical wet chemistry techniques and organic analysis; outlined data into an understandable format; presented research and results on outcome.
•Reviewed and analyzed data with others utilizing quality standards to analyze samples and identify exact quantitative compositions
•Assisted customers with the selection and initial purchase of all equipment and tools of the laboratory.
•Developed applications and procedures for the analysis of inorganic and organic chemicals on numerous types of laboratory equipment. From November 1990 to January 1998 (7 years 3 months) Team Leader Chemist @ •Coordinated quality control to ensure conformance to SOPs; managed computer sample acquisitions according to company policy; performed routine and non-routine analysis of soil, water and plant tissue samples.
•Ensured proper analysis of samples and turnaround time complied with customer specifications.
•Monitored reagent preparation and oversaw operation and maintenance of instrumentation.
•Supervised correlation studies for developing and improving analytical methodologies.
•Ensured that all company production goals were realized.
•Received the “Agronomic Service” and “Scientific Achievement” award for method development work on organic matter determination. This work resulted in analysis based on sample weights as opposed to photometry. From March 1984 to December 1989 (5 years 10 months)
B.S., Agriculture @ University of Nebraska-Lincoln From 1978 to 1983 Kevin Dover is skilled in: Recruiting, Operations Management, Project Management, P&L Responsibility, Talent Acquisition, Benefits Negotiation, Staffing Services, Internet Recruiting, Sourcing, Logistics Management, Manage Client Relationships, Leadership, Management, Process Improvement, Human Resources, Training
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