Kenneth Knightley's Email Addresses & Phone Numbers

📖 Summary

Strategic and Tactical Leader for Global IT Operations CAREER SUMMARY Mr. Knightley is a proven Strategic and Tactical leader. Mr. Knightley's experience is concentrated in Business Operations and General Business/Management Activities or Functions, with 15 years progressive experience in combining IT delivery, operations, and service management. Mr. Knightley is experienced in enterprise-wide, revenue-generating, technology platform services providing 24/7/365 support, managing technical teams in support of various production environments spanning hosted and cloud. “Ken is especially strong in anticipating new technologies and ensuring the team is prepared for them.” – Senior Program Manager “Ken is customer focused and is dedicated to improving efficiencies. As well as understands what it means to operate a business and to be fiscally responsible.” – Senior Service Engineering Manager “Ken is super professional, keeps on top of the myriad of details the job requires, and just makes working with him a lot of fun.” – Senior Program Director “Ken is excellent at helping define safe and sane processes for development and operations teams that ultimately benefit our end users. Couldn’t have done it without him.” – Senior Director of Program Management “Ken can build and manage relationships across a variety of teams and spec out, order, and manage the roll-out of hardware and software services for massively scaled out systems.” – Senior Program Director AREAS OF EXPERTISE  Customer Centric  Quality Focused  Strategic Planning & Tactical Leadership  Business Intelligence  Offshoring & Outsourcing  Revenue Growth  Data Center Consolidations  ITIL  KPI / Metrics Measurement  Problem & Incident MGMT  Capacity Planning  Service Request MGMT  Continuity & Availability MGMT  Change & Release MGMT  Service Level MGMT  Vendor & Contract MGMTSr. Manager, Unified Communications Operations @ Kenneth Knightley is currently employed as Sr. Manager of SaaS (Office 365) and on premise Exchange, Skype, SharePoint and all other related services. As Sr. Manager Kenneth is responsible for the delivery of these line of business applications and services. Kenneth continually works cross groups to further advance and promote T-Mobile line of business services across the enterprise. Kenneth owns the vendor relationships with all key partners and he and his team works with them on a daily cadence. Kenneth oversees the annual budget for the line of business applications, services, contracts, licensing, support and staff. From September 2015 to Present (4 months) Sr. Director of Technical Operations @ Kenneth Knightley is currently employed as Sr. Director of Information Technology & Business Development at Action Facilities Management. As Sr. Director of Information Technology Kenneth is responsible for the delivery of all IT services to support the parent Company and two of its sister companies. As Sr. Director of Business Development Kenneth develops business processes and provides data analysis in preparation of potential growth opportunities and also develops plans to attack those opportunities. He also builds strategic alliances with clients and vendors to support the implementation of growth opportunities. Kenneth oversees the annual budgeting process and has P&L responsibility for budget execution and results. From March 2013 to August 2015 (2 years 6 months) Sr. Manager, Game Dev Operations @ Accountable to build distributed, technical, high performing, operations teams in control of support for Ubisoft Online Game Services. Responsible to develop KPIs that drive game service design and business improvements. Collaborate with internal and external partners to establish OLAs and Contracts with vendors where necessary. Coordinate with data analytics teams to capture and deliver game data metrics. Develop processes to ensure high quality levels of service are achieved. Provide technical support for usability issues and critical site problems, as needed. Work directly with Live Title team managers to influence service strategy and report to senior executives in all aspects of Game Service Operations. From April 2012 to March 2013 (1 year) Service Manager @ • Lead the understanding of the end-to-end service: defined service offerings, defined top level and sub-service scorecards, lead analysis and understanding of current state of the service, and delivered recommendations for service improvements to drive excellence across all aspects of the service. • Drove process optimization across all operational processes (e.g. change, release, incident, problem, capacity, config, etc). • Served as a chief customer advocate by understanding customer pain points in service quality and policy, and influence changes to improve customer satisfaction. • Defined measurements of success for the service and owned metrics gathering and status reporting for the end-to-end service. Influenced change in the organizational culture towards data driven decision making. • Contributed to the development of a service roadmap, defining the mid and long term plans to take the service to the next level. Participated in product planning by recommending features/improvements to meet goals. • Prepared service presentations and status reports to senior leadership. From 2011 to April 2012 (1 year) Lead IT Operations Manager @ Ken Knightley is the Lead IT Operations Manager of Windows Gaming sites and services. Ken led IT support efforts designed to extend game experiences across multiple platforms spanning Xbox LIVE, Games for Windows – LIVE, MSN Games and Windows Live Messenger Games. Today Ken manages IT Operational support and management of one of the largest casual gaming platforms in the world MSN Games (http://games.msn.com). Additional sites and services include Games for Windows LIVE, Windows LIVE Messenger Games, and the rapidly growing XBOX.com gaming websites and services. Combined these sites and services serve over 100M monthly unique users. Other Social Products uncluded: Netflix, LastFM, Facebook, Twitter adn ESPN From 2008 to April 2012 (4 years) IT Operations Program Manager @ In 2006 Ken accepted a full-time Microsoft role in managing the MSN Games sites and services. Key Games and Gaming Services that Ken Knightley is recognized for his contributions to in the delivery and management of Internet Services: MSN Games (2006) Windows LIVE Messenger Games (2006) Halo2 - PC (2007) Shadowrun - PC, Xbox 360 (2007) MSN Games (2007) Windows LIVE Messenger Games (2007) MSN Games (2008) Windows LIVE Messenger Games (2008) Games for Windows LIVE (2008) 1 vs 100 (2008) From 2006 to February 2010 (4 years) IT Operations Program Manager @ While VMC was growing to reach there first $100M in sales Ken was was assigned to the Microsoft MSNGames account. There he was asked to take on the IT Operations Program Management role. Key Games and Gaming Services that Ken Knightley is recognized for his contributions to in the delivery and management of Internet Services: Halo PC (2003) Crimson Skies: High Road to Revenge - Xbox (2003) MSN Games (2003) Messenger Games (2003) Mechassault 2: Lone Wolf - Xbox (2004) MSN Games (2004) Messenger Games (2004) MSN Games (2005) Messenger Games (2005) From 2003 to 2006 (3 years) IT Technical Program Manager @ Ken Knightley put talking coffee machines on the Internet for Starbucks. This project reduced 3rd party support contracts for visiting and manually collecting the digital data from each espresso machine. The data is now collected each night electronically and stored in a small database for reporting each day at the corporate headquarters. From 2002 to 2003 (1 year) Business Systems Analyst - Contract @ Ken Knightley was primary contributor in the development, deployment and management of Microsofts partner B2B Extranet networks, servers, sites and services. With over 2,500 servers, numerous F5 Networks Global and Local Traffic Management devices Ken supported internal/external users worldwide. From 2001 to 2002 (1 year) Pre/Post Sales Support Engineer @ Ken Knightley provided DELL server and storage pre/post sales engineering support to all Microsoft labs and datacenters located in the Pacific Northwest. As a remote employee Ken travelled nearly 90% of his time across the Western United States in support of Dell Server systems. From 2000 to 2001 (1 year) Student @ From 1999 to 2000 (1 year) IT Operations Manager @ The Internet boom opened many opportunities. Ken Knightley opened a small IT business in Washington that supported small sized business with less than 100 employees. That business later morphed into an online natural and herbal supplement business. Management of 10+ employees in support of this business and cross business collboration with over 30 businesses. Ken provided hosting and website development services that supported thousands of small business operators. From 1995 to 1999 (4 years) IT Operations Program Manager @ Ken Knightley served 10+ years for the United States Navy working on the Trident I Ballistic Missile Submarines. Primary responsibilites were management of the Trident I missile and launching computer systems. Management of 10+ staff at all times. As IT services became a requirement onboard and ashore Ken deployed the first onboard and ashore networks and server systems, was reposnsible for the management and support of these systems and networks. From 1985 to 1995 (10 years) Kenneth Knightley is skilled in: Program Management, Cloud Computing, IT Service Management, Data Center, Agile Project Management, Agile Methodologies, System Deployment, Software Project Management, ITIL, Scrum, Management, IT Operations, Windows Server, Windows, SDLC