Kendra Abrokwa's Email Addresses & Phone Numbers

📖 Summary

MANUFACTURING PROFESSIONALS DEVELOPMENT PROGRAM @ Caterpillar Inc. From January 2002 to December 2004 (3 years) VariousBusiness Operations Manager @ Endotronix, Inc. As Business Operations Manager, I managed HR, IT support, and facilities/office coordination:• Human Resources Information System• Benefit administration• Employment policy and practices• New hire orientation and onboarding• Off boarding procedures• STIP and goal alignment• Performance Management• Information Technology support and project management - hardware, software, security, infrastructure• Facility management - safety, security, access, maintenance• Liaise with insurance brokers - D&O, P&C, Work Comp• International shipping and receiving From June 2017 to February 2018 (9 months) Lisle, IllinoisLean Six Sigma Black Belt @ MercyCare Community Physicians Lead high priority, strategic projects for the hospital and clinic organizations to deliver process improvements, cost savings, and meet or exceed balanced scorecard metrics.Mentor 5-15 leaders through Six Sigma Green Belt Certification.Facilitate The Mercy Touch pillar in partnership with the Vice President of Human Resources and other members of the leadership team to deliver results to meet fiscal year goals (e.g. safety, recruitment, retention, engagement of patient, employee, provider groups).Facilitate the Financial Performance Excellence pillar in partnership with the Chief Financial Officer and other members of the leadership team to deliver results to meet fiscal year goals (e.g. cash flow, labor expense, assets and endowments). From August 2016 to June 2017 (11 months) Cedar Rapids, IowaQuality Manager @ Caterpillar Inc. Facility ownership and accountability for all quality processes related to the manufacturing of 150,000+ pieces of hydraulic components shipped annually to over 20 facilities located on five continents.Leader for 29-person team (Supervisors, Agency, Technical Specialists, Engineers) responsible for Quality Management System, ISO compliance, working with Operations on process improvements, root cause analysis, and corrective action implementation.Process Owner for Built In Quality (Stop function) to prevent defects from moving to next process and/or customer, drive feedback based on identified process failure, and implementation of interim and permanent corrective actions.Single point of contact for worldwide response, Executive team awareness, and customer support related to quality events. From September 2014 to July 2016 (1 year 11 months) Joliet, ILLabor Relations Manager @ Caterpillar Inc. Chief Company Spokesperson in negotiations delivering a ratified 6-year agreement and savings to Caterpillar Inc. of $10 million+ over the life of the agreementContingency Plan Project Process Owner - On-time completion of 24-month project and 100% success rate on all corporate auditsSucceeded in zero missed shipments to customers and led execution of the business continuity plan throughout 14-week work stoppageOperations Team Lead Program Process Owner - Trained 26 production employees as Team Leads in facility strategy and leadership skills; three promoted to management From October 2009 to August 2014 (4 years 11 months) Joliet, ILInterim Labor Relations Manager/Labor Relations Representative @ Caterpillar Inc. Administrator for labor contract, staffing, and personnel practices at manufacturing site (250-800 employees)Lead Advocate in labor arbitration proceedings delivering $2 million+ cost avoidanceMaintenance Intern Program Process Owner - Recognized by the Will County Workforce Development groupFacilitator for Leadership & Engagement 101 curriculum; over 100 Operations Leaders trained From January 2006 to September 2009 (3 years 9 months) Joliet, ILSr. Manufacturing Engineer @ Caterpillar Inc. Ten indirect reports responsible for assembly manufacturing engineeringDeveloped 5-year strategic plan for the facility in conjunction with senior leadership and Bradley University Industrial Engineering department From December 2004 to December 2005 (1 year 1 month) East Peoria, ILQuality Assurance Manager @ Endotronix, Inc. Quality Assurance Manager for medtech company producing breaking-edge technology to advance the treatment of heart failure patients. Includes design, development, manufacturing, and distribution of medical device and carrying through from concept, to clinical trial, to commercial stages.ISO 13485:2016 Lead Auditor (Oriel Stat A Matrix certification)Implemented electronic QMS software - led transition from paper-based to electronicValidated QMS software to comply with ISO 13485:2016, 21CFR Part 820, 21CFR Part 11.Define the what and how for QMS compliance to 21 CFR Part 820, MDD 93/42/EEC, AIMDD 90/385/EEC, and ISO 13485:2016Lead team of individuals who own and execute core QMS processes including Document Control, Quality Audits, Training/Qualification/Competence, CAPA, Management Review, nonconformances.Facilitate FDA and other regulatory agency/notified body inspections/auditsOwner of Management Responsibility process for monitoring and measuring KPIs for QMS, production, and process controls.Led effort and successfully achieved ISO 13485:2016 initial certification in February 2019, continued certification under Microbiology and surveillance audits. Achieved scope extension under AIMDD in March 2020. Lisle, Illinois