Kelly Dean has 11 years of progressive experience in systems administration, desktop engineering, and information system troubleshooting. He has in-depth experience in providing technical services to network and software users to increase productivity and enhance creativity. Kelly has a strong “hands-on” knowledge of systems administration, computer diagnostics, and component testing and has a proven track record of successfully diagnosing complex problems and consistently delivering effective solutions. He has experience interacting with cross-functional professionals to achieve maximum motivation and collaboration.

“Senior Information Systems Engineer.” @ • Lync/Skype for Business • Office 365 • Exchange • Windows • Polycom From June 2015 to Present (7 months) On Boarding Egineer Microsoft Corp @ I Help transform the traditional on premises deployment approach to an automated Onboarding Service for customers larger than 150 seats.Drive the technical execution and provide automation improvements to maintain customer and partner satisfaction during the Deployment phase.Troubleshooting skills in connectivity and migrations.Cloud competency understanding of services and the complexity of the issues that arise in migrations and deployment to the cloud.Execute, manage and lead a set of Office 365 customers and partners thru the Onboarding technical process. From February 2015 to May 2015 (4 months) System Administrator @ As systems administrator, Kelly supports all users of CP&Y’s systems on a day to day basis. His responsibilities include resolving issues with various software and programs. Most recently, Kelly was instrumental in providing training and integration of the Microsoft Lync system across all of CP&Y’s offices. From September 2014 to January 2015 (5 months) Dallas/Fort Worth AreaSenior Information Tecnologyy Engineer @ From 2015 to 2015 (less than a year) System Administrator @ Use Active Directory to administer user’s network accounts, computer accounts, rights to group accounts, and troubleshoot user security access. Was lead of the Dallas Academy training academy develop and implementing role out for students laptops, perform presentations in a large form presenting encryption, windows, VPN fundamentals. received commendation from director and Corp level. Provide support for users’ Cisco VPN and Citrix connection issues. Serve as IT Lead/Trainer for new employees (Systems Administrators/Hardware Techs) joining the IT team. Install and administer WinMagic’s Secure Docs Encryption software and user accounts. Assist users with their Digital Certificates issues. Provided support for Entrust Digital Certificate/PKI software. Use LanDesk to remotely provide administration to USCIS computers. Provide onsite/remote support for USCIS staff IT needs with little supervision. Create and modify ghost imaging using Symantec Ghost Cast. Install, uninstall, configure, and troubleshoot software, hardware, and network connectivity and settings. Responsible for installing, configuring, reimaging, and deploying laptops and desktops. Troubleshoot and resolve Claims 3, Claims 4, Internet Explorer, SnagIt, and Edvantage software issues. Troubleshoot and configure MS Outlook 2010 and MS Office Suite 2010. Work with IT team to complete several IT projects to provide the USCIS organization better efficiency. Provide breakfix solutions and support for Dell and HP printers. Correct issues regarding FISMA scans. Resolve issues with SCOM alerts. Work with LANDesk to remote into clients computer, run inventory scans. Work with BMC remedy ticket and service request tool. From March 2009 to September 2014 (5 years 7 months) System Administrator @ Served as a technical interface with OIT support staff; served as contract liaison for projects, data calls initiatives; assisted in District focused communication; provided tactical and efficient IT services directly in support of USCIS business activities and initiatives; coordinated, communicated and collaborated with USCIS OIT entities in the deployment/implementation of new IT initiatives. • Administration of compliance with oversight requirements, the technical aspects of integration and configuration of systems in the enterprise architecture and compliance enforcement activities associated with information. • Skillfully streamline the completion of problem of BMC Remedy tickets, tasks and change requests without missing any SLA’s. • Supporting Domain networking services such as DNS, DDNS, DHCP, WINS, and WPA2. • Resolve SCOM an Error Reports. • Troubleshooting and resolution of complex server, workstation, and application problems • Configure and update Images via 2008 Ghost Server • Support on call assignments as scheduled From October 2008 to March 2009 (6 months) Dallas/Fort Worth AreaComputer Operator Promoted Tech Support Promoted Tier 1.5 lead @ While at Lockheed Martin, Kelly was promoted three times. He started in 2002 as operator. Duties included: backing up data with VERITAS and Legato software, restoring data from backups and patch MGT on servers. Kelly was promoted and went to Lockheed Martin Ft. Worth and where he became Tier 2 and Tier 3 support for the JSF project. There he assisted with UXIX support team and AIX. Kelly was then promoted to Lead of Software Distribution. He directed 4 contractors to push out COTS and in house software and was awarded a near perfect performance review, due to resolving Service Queue to near a perfect level. Kelly was then appointed 1.5 Lead over several remote desktop engineers responsible for resolving desktop issues around the United States. From September 2002 to October 2008 (6 years 2 months)

CISSP, Certified Information Security Systems Professional @ infosec institute From 2013 to 2013 Bachelor's degree, Computer and Information Sciences, General, 3.83 @ American InterContinental University From 2000 to 2004 Kelly Dean is skilled in: Project Management, Security, Servers, Customer Service, Security+, Networking, Strategic Planning, Leadership, Product Development, A+ Certified, Security Clearance, CompTIA Network+, ITIL Certified, MCSE 2003, Active Directory