Innovative Business Leader with more than 20 years of experience developing and executing IT strategies in alignment with business objectives for multiple Fortune 500 companies. A forward-thinking, energy charged leader with a proven history of identifying opportunities and implementing creative solutions delivering measurable returns. Exceptional relationship building skills across all levels of an organization, effectively bridging the
Innovative Business Leader with more than 20 years of experience developing and executing IT strategies in alignment with business objectives for multiple Fortune 500 companies. A forward-thinking, energy charged leader with a proven history of identifying opportunities and implementing creative solutions delivering measurable returns. Exceptional relationship building skills across all levels of an organization, effectively bridging the technology gap between the business and technology teams. Demonstrated leadership strengths in the areas of business engagement, project delivery, human resource management, capital management, and vendor management, focused on delivering exceptional results.
Business Relationship Manager @ From December 2015 to Present (1 month) IT Manager - Sales & Marketing @ Information Technology Manager responsible for managing the business relationship between Sales, Marketing and IT. Provide technology thought leadership to deliver on leading edge digital marketing strategies. Leading effort to design and implement a mobile and desktop CRM system to 250+ sales and service professionals globally. Leading the selection effort of a global content management system to support the launch of 20+ brand websites. From October 2014 to December 2015 (1 year 3 months) IT Manager - Marketing Technology @ Manager, Marketing Technology (2008 - Present)
Marketing Technology Manager responsible for managing the business relationship between Marketing and IT, acting as trusted technology and business adviser to identify opportunities to leverage technology in solving complex business problems. Partnered with Marketing executive leadership team to define and execute technology strategies to increase lead generation, improve user experience, elevate brand awareness and deliver technology solutions that enrich the consumer experience. Built and managed 15-person technology team responsible for project deliver, business analysis, software development, system implementation, and business process change with annual budget in excess of $1,000,000. Responsible for the design, delivery and ongoing management of the company consumer facing brand websites, mobile websites, email marketing system, sales center kiosks, digital asset management system, content management system, and web analytics.
Senior Project Manager (July, 2000 - 2008)
Project manager for the Customer Reporting area of the IT department for both Client/Server and Mainframe environments, responsible for the projects of 10 programmers. Defined business requirements, developed technical specifications and provided project prioritization and guidance for programmers.
National Accounts Implementation Manager (1996 - 1998)
Managed account implementations for new national accounts between $5 million and $60 million. Designed key processes for recruitment, retention, reporting and invoicing utilized by 1500+ North American branch offices improving operations for Kelly’s 15 largest customers.
Call Center Team Leader (1995 - 1996)
Team leader for call center employees supporting corporate and field employees for internal software and hardware. Developed training material for current and future analysts increasing productivity by documenting best practices and conducting procedural training for call center staff. Coordinated daily team activities and facilitated workshops on customer service skills for help desk professionals
Supervisor (1993 - 1995)
Supervisor for temporary and contract labor staff, responsible for the recruitment and placement of staff and conducting customer calls to attract new business and provide customer service. Managed six of the top ten customer accounts, cultivating two minor accounts into the top ten by providing a high level of customer service through needs analysis and staffing implementations From June 1993 to July 2000 (7 years 2 months)
Keith McAtamney is skilled in: Project Management, IT Management, Vendor Management, Process Improvement, MS Project, SDLC, Business Analysis, Program Management, Contract Negotiation, Integration, IT Strategy, Business Intelligence, Management, Team Leadership, Business Process Improvement
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