Business Accounts Manager @ Wayfair and All Modern
Associates Degree, Liberal Arts @
Community College of Rhode Island
Events and New Business Coordinator at Kantar Retail @ From March 2015 to June 2015 (4 months) Event Seat Sales Specialist @ From March 2014 to March 2015 (1 year 1 month) Greater Boston AreaBusiness Accounts Manager @ -Manage the sales growth and customer development of approximately 300 to 1000 accounts depending on assigned business. Grow average
Events and New Business Coordinator at Kantar Retail @ From March 2015 to June 2015 (4 months) Event Seat Sales Specialist @ From March 2014 to March 2015 (1 year 1 month) Greater Boston AreaBusiness Accounts Manager @ -Manage the sales growth and customer development of approximately 300 to 1000 accounts depending on assigned business. Grow average sales and profit per account managed across key investment categories.
-Utilize internal resources to overcome obstacles. Discover and analyze prospect’s needs, determine which features/benefits of Wayfair & AllModern will appeal the most to the customer and present those features/benefits to the customer. Create a sense of satisfaction as related to purchasing with Wayfair & AllModern based on offers presented. Meet or exceed productivity requirements.
-Collect marketing intelligence and customer data as required. Leverage marketing and supplier bid dollars to proactively sell Wayfair & AllModern products.
-Develop deep subject matter expertise on our products and suppliers.
-Depending on assigned business, outbound calling will either focus on new account acquisition or existing account retention.
-Drive customer satisfaction by delivering a great sales experience and service all post order issues
-Use customer relationship management system to maintain lead/account information and keep accurate notes on all activity and opportunities From January 2013 to January 2014 (1 year 1 month) Inbound Sales Consultant @ •Use consultative sales approach to help customers in an inbound sales and service center explore product offerings and make purchase decisions.
•Meet key sales performance indicators, including close rate and net sales revenue.
•Project a professional company image through phone and email interactions.
•Recognize, document and alert supervisors of trends in customer calls.
•Uphold high customer service standards. From October 2012 to January 2013 (4 months) Greater Boston AreaSales Associate @ From May 2011 to October 2012 (1 year 6 months) Providence, Rhode Island AreaCo-Director @ From January 2012 to May 2012 (5 months) Intern @ Visual Design,Department Manager.Top Seller. From May 2011 to August 2011 (4 months) Providence, Rhode Island AreaStylist @ Stylist,working one on one with clients.Helping to put together outfits from day to night,business casual to dinner dates.
Prominent Performance and Bravo Award recipient. From February 2008 to August 2011 (3 years 7 months)
B.S, Business Administration; Fashion Merchandising @ Newbury College From 2010 to 2012 Associates Degree, Liberal Arts @ Community College of Rhode Island From 2008 to 2010 Diploma @ Barrington High School From 2004 to 2008 Kayla Grady is skilled in: Sales, Event Planning, Visual Merchandising, Microsoft Office, Team Leadership, Marketing Communications, Management, Customer Service, CRM, Marketing, Organizational Design, Customer Satisfaction, Visual Communication, Creative Problem Solving, PowerPoint
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