National Manager | Epic PB Applications | Implementation @ Managed a national team consisting of Revenue Cycle Instructional Designers, Professional Billing analysts and Professional Billing claims analysts in Tacoma, Omaha and Houston markets. Successfully and effectively led and supported, four national Epic implementations and Go-Lives on Epic Version 2012. From November 2013 to November 2015 (2 years 1 month) Manager | Revenue Cycle and Patient Financial Services @ Trained, coached, developed and managed billing teams of up to 20 full time employees and temporary staff. Effectively researched, analyzed and troubleshoot errors within Epic that are system and user generate. Pulled daily, weekly and monthly reports for various pieces of work to track risks and progress. Actively participated in AR meetings to find opportunities for process improvement. From March 2010 to November 2013 (3 years 9 months) Epic Credentialed Trainer | Revenue Cycle @ Epic Credentialed Trainer and Super User for Epic Implementation on Version 2007 and upgrade Version 2009. Trained over 100 total employees including super users, end users and management in specific Epic applications including but not limited to Resolute PB and HB. Created over 150 procedures for Registration, Resolute Professional & Hospital billing which included charge review, claim edit, credits and follow-up work. From July 2009 to March 2010 (9 months) Team Lead | Revenue Cycle and Patient Financial Services @ Worked in multiple Epic Modules such as: REG/ADT for Guarantor and Coverage verification and maintenance, Resolute for HB and PB workqueues for Pre-Billing and Insurance Follow up. Assisted in projects to resolve workflow and system issues in REG, HB and PB workqueues. Trained staff on new work or re-trained as needed. Responsible for assigning daily work for teams up to 12 people. Completed validations for staff to ensure standard work was met From November 2008 to March 2010 (1 year 5 months) Biller | Patient Financial Services @ Handled multiple insurance accounts in LastWord, such as commercial and L&I insurance on a daily basis with accuracy. Researched, corrected and updated consumer accounts to meet company standards. Corrected claims for accuracy using SSI. Called a variety of insurance companies to follow up on payment on past due bills and took patient calls as well. From August 2004 to October 2008 (4 years 3 months)

Business Administration and Management, General @ HCC Kathy Pabillon is skilled in: Epic Systems, Management, Revenue Cycle, Cross-functional Team Leadership, Process Improvement, Training, Team Building, Customer Service, Data Analysis, Epic Resolute Professional Billing, Health Insurance, Coaching, HIPAA, Managed Care, Outlook