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Kaitlyn Bate

Project Manager

Director, Global Customer Experience Strategy at Freshworks

Kirkland, Washington

Section title

Kaitlyn Bate's Email Addresses & Phone Numbers

Kaitlyn Bate's Work Experience

TalentWise, a SterlingBackcheck Company

Project Manager

July 2011 to July 2012

Bellevue, WA

TalentWise, a SterlingBackcheck Company

Program Manager

July 2010 to September 2011

TalentWise, a SterlingBackcheck Company

Account Manager

June 2008 to July 2009

Kaitlyn Bate's Education

University of Washington, Michael G. Foster School of Business

Master of Business Administration (M.B.A.)

2011 to 2014

Washington State University

Bachelor's Degree, Bachelor of Arts in Communication, Public Relations

2003 to 2007

Kaitlyn Bate's Professional Skills Radar Chart

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Kaitlyn Bate's Estimated Salary Range

About Kaitlyn Bate's Current Company

TalentWise, a SterlingBackcheck Company

Frequently Asked Questions about Kaitlyn Bate

What company does Kaitlyn Bate work for?

Kaitlyn Bate works for TalentWise, a SterlingBackcheck Company


What is Kaitlyn Bate's role at TalentWise, a SterlingBackcheck Company?

Kaitlyn Bate is Project Manager


What is Kaitlyn Bate's personal email address?

Kaitlyn Bate's personal email address is ka****[email protected]


What is Kaitlyn Bate's business email address?

Kaitlyn Bate's business email address is k****[email protected]


What is Kaitlyn Bate's Phone Number?

Kaitlyn Bate's phone (206) ***-*171


What industry does Kaitlyn Bate work in?

Kaitlyn Bate works in the Information Technology and Services industry.


Who are Kaitlyn Bate's colleagues?

Kaitlyn Bate's colleagues are Shivam Gargshya, Italo Robinson, Aswin Natarajan, Prashant Luthra, and Pradeep Rathinam


About Kaitlyn Bate

📖 Summary

Project Manager @ TalentWise, a SterlingBackcheck Company From July 2011 to July 2012 (1 year 1 month) Bellevue, WAProgram Manager @ TalentWise, a SterlingBackcheck Company From July 2010 to September 2011 (1 year 3 months) Account Manager @ TalentWise, a SterlingBackcheck Company From June 2008 to July 2009 (1 year 2 months) Sales Operations Specialist @ TalentWise, a SterlingBackcheck Company From October 2007 to June 2008 (9 months) Evening MBA Student @ University of Washington, Michael G. Foster School of Business From September 2011 to June 2014 (2 years 10 months) Seattle, WashingtonDirector, Global Customer Experience Strategy @ Freshworks Director, Products & Customer Success @ AnswerIQ From August 2017 to January 2020 (2 years 6 months) Bellevue, WASenior Product Manager @ TalentWise, a SterlingBackcheck Company Incubated a new ventures division within TalentWise focused on small businesses:- Developed and managed the business plan and Kennect brand- Conducted robust competitive and market analysis - Presented strategy and updates to key stakeholders including the board of directors- Designed the UI/UX for the Kennect platform and features - Managed the roadmap, designed specs, and determined sprint priorities- Released MVP and beta program prior to market launch - Delivered marketing content, training (internal & external), and customer support- Managed KPIs including revenue, lead funnel conversion rates, cohort behavior analysis, and customer LTV From August 2014 to January 2016 (1 year 6 months) Senior Product Manager - Go-to-Market Strategy @ TalentWise, a SterlingBackcheck Company Drove the company’s overall Go-To-Market product strategy. - Developed and executed successful company-wide product and price restructure - Increased sales close win rate by over 20% in two months by standardizing the product resulting in simplified selling, buying, customer deployment, and customer support processes - Eliminated sales discounting issues through product bundling and by structuring prices based on the customer’s willingness to pay- Spearheaded overall strategy for key customer segments and verticals. Activities included determining the product requirements, establishing the price structure, selecting the channels, documenting specifications for back-end system requirements, and identifying any critical system integrations - Developed and presented strategic product roadmap to the executive team- Analyzed and prepared reports on KPIs such as MRR, ARR, ACV, and delivered and presented to key stakeholders and executive team- Team leader in charge of making trade-offs between tactical and strategic initiatives- Cross-functionally managed teams within product, engineering, professional services, training, technical support, client services, accounting, legal, and marketing From January 2014 to August 2014 (8 months) Product Manager @ TalentWise, a SterlingBackcheck Company TalentWise Product Manager for Software Integrations- Drove the company’s integration strategy- Designed and implemented all front-end integrations and established a very strong integration program with over 40 software providers- Contributed to the company’s overall growth as the product line increased from 6% to 30% in less than three years - Delivered core integration services such as APIs, Single Sign-On (SSO), import/export capabilities, and employee/user sync integrations- Deployed 'UAT' and 'Demo' dev environments for partner testing - Defined price model for standard and custom integrations - Developed standard integration documentation for all partner integrations (internal & external material for multiple audiences including engineering, professional services, partners, and customers)- Collaborated with training department to develop and deliver integration training for sales, account management, and customer service - Fostered strong relationships with partners; attended partner customer conferences and meetings From July 2012 to January 2014 (1 year 7 months) National Account Manager @ TalentWise, a SterlingBackcheck Company Led strategic growth initiatives for key accounts, managed and grew revenue; developed an RFP team and process, wrote and delivered online customer training videos and content, and conducted new employee training. - Managed the company’s largest clients (~$2.5M per client) in annual revenue- Consistently met sales goals and grew revenue by at least 10-20% - Presented business opportunities, webinars, and training in front of large audiences (100+ attendees)- Conducted regularly scheduled business reviews with clients to identify cross sell opportunities, implemented greater efficiencies for partners, and provided world class customer service- Owned and managed the entire customer migration process from the IntelliSense platform (FRS) to the TalentWise platform after the company acquired IntelliSense in 2006 From July 2009 to July 2010 (1 year 1 month) Senior Product Manager @ Sterling Talent Solutions Owned the 'On Demand' product lines which included the Sterling On Demand API (RESTful JSON APIs) and eCommerce platform. Designed, built, and owned the highly profitable Kennect platform, which offered standardized background screening solutions for small businesses via credit card checkout. From January 2016 to August 2017 (1 year 8 months)


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In a nutshell

Kaitlyn Bate's Personality Type

Extraversion (E), Intuition (N), Feeling (F), Judging (J)

Average Tenure

1 year(s), 5 month(s)

Kaitlyn Bate's Willingness to Change Jobs

Unlikely

Likely

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