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Justine Kloss

Sr. Fraud Specialist @ Linden Lab

Experienced Risk & Payments

San Francisco Bay Area

Ranked #1,353 out of 27,060 for Sr. Fraud Specialist in United States

Section title

Justine Kloss's Email Addresses & Phone Numbers

Justine Kloss's Work Experience

Linden Lab

Sr. Fraud Specialist

April 2015 to Present

San Francisco, California

KIXEYE

Fraud & Payments Specialist

January 2014 to March 2015

San Francisco, California

eHarmony Inc.

Quality Assurance/ Social Media Specialist

July 2008 to January 2014

Santa Monica, CA.

Justine Kloss's Professional Skills Radar Chart

Based on our findings, Justine Kloss is ...

Indulgent
Initiating
Organized

What's on Justine Kloss's mind?

Based on our findings, Justine Kloss is ...

52% Left Brained
48% Right Brained

Justine Kloss's Estimated Salary Range

About Justine Kloss's Current Company

Linden Lab

Frequently Asked Questions about Justine Kloss

What company does Justine Kloss work for?

Justine Kloss works for Linden Lab


What is Justine Kloss's role at Linden Lab?

Justine Kloss is Sr. Fraud Specialist


What is Justine Kloss's personal email address?

Justine Kloss's personal email address is j****[email protected]


What is Justine Kloss's business email address?

Justine Kloss's business email addresses are not available


What is Justine Kloss's Phone Number?

Justine Kloss's phone (**) *** *** 330


What industry does Justine Kloss work in?

Justine Kloss works in the Internet industry.


Who are Justine Kloss's colleagues?

Justine Kloss's colleagues are James Johnson, Ram Fenster, Jeff Isselee, Andrea Shepard, Charles Taylor, Pedro Costa, Tom Nelson, Scott Butler, Aaron Young, and Ankur Ahlawat


About Justine Kloss

đź“– Summary

Experienced risk, payments, and customer service professional. I enjoy working for startups and established companies. I thrive on finding fraudsters and maintaining payments systems!Sr. Fraud Specialist @ From April 2015 to Present (7 months) San Francisco, CaliforniaFraud & Payments Specialist @ • Ensure that all web payments are in working order. • Analyze all web payments and identify trends in spending for large spenders and fraudsters. • Data Manipulation. • Design, maintain, and continually optimize fraud rules to find the optimal trade-off between reducing fraud and increasing revenue. • Fight disputed payments with payment providers. • Manage administrator responsibilities for all payment and fraud related tools. • Manage relationship between customer service team and payments team. • Manage big data monthly reports for all transactions processed. • Train team members on all payment and fraud related processes and tools. • Utilize SQL to query large databases. • Constantly re-evaluate systems and procedures in the department to make sure everything is running as efficiently and automated as possible. From January 2014 to March 2015 (1 year 3 months) San Francisco, CaliforniaQuality Assurance/ Social Media Specialist @ Quality Assurance Specialist •Audit a percentage of all customer contacts via email, phone, and instant chat to ensure quality and provide additional training to customer care agents. •Created and maintain tracking sheets for department analytics. •Review past contacts and analyze trends in order to create new processes for a better customer experience. •Assisted in creating a more efficient training program and materials. These materials are currently in use for new hire training classes. •Provide on the floor support for customer care agents. Support launch of a new product and constantly evolve the nature of service. • Consistently achieve monthly awards for customer satisfaction, quality, and high productivity. Social Media Specialist: •Moderate and spread brand awareness on social media sites such as: Twitter, Facebook, eHarmony Advice, and eHarmony Corporate Blog. •Interned in the eHarmony success stories department to catalogue stories of users’ success for use in marketing/advertising campaigns. Fraud Prevention Intern: •Interned in fraud prevention department and processed: chargebacks, escalated customer complaints, reported fraud cases, and out of policy cancellation requests. From July 2008 to January 2014 (5 years 7 months) Santa Monica, CA.Customer Service Representative @ •Answered an average of 50+ inbound calls per day and assisted customers to select the product best for their needs. •Placed large product orders as dictated by customers and handled a select number of major accounts personally. •Followed up with past customers to ensure that any issues were resolved in an efficient manner. From January 2007 to July 2008 (1 year 7 months) Monrovia, CA.Customer Service Representative @ •Answered an average of 100+ inbound calls per day, and handled inquiries for ordering, shipping, and billing. •Assisted customers to navigate company website and filed shipping claims for lost or damaged products. Provided credits back to customer accounts when necessary. From August 2006 to February 2007 (7 months) Whittier, CA. Justine Kloss is skilled in: SQL, Fraud Detection, Fraud, Analytics, Payments, Credit Card Fraud, Payment Services, Payment Card Processing, Social Media, Facebook, Social Media Marketing, Content Strategy, Training, E-commerce, Customer Service, Community Management, Customer Experience, Blogging, Management, Fraud Investigations, Fraud Prevention, Payment Systems, Payment Gateways, Payment Industry, Payment Cards, Data Analysis, Copywriting, Databases, Big Data Analytics, Data Analytics, Public Speaking, Call Centers, Microsoft Excel, Analysis, Social Networking


Justine Kloss’s Personal Email Address, Business Email, and Phone Number

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Justine Kloss's Personality Type

Extraversion (E), Sensing (S), Feeling (F), Judging (J)

Average Tenure

1 year(s), 11 month(s)

Justine Kloss's Willingness to Change Jobs

Unlikely

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