Julie Seffens's Email

Accomplished retail general manager with 15 year career at a premier specialty home furnishings retailer. A thorough understanding of business operations and a clear focus on achieving superior service led to a consistent track record of results and continued professional advancement. High-energy leader with a reputation for integrity, professionalism, and flexibility. Strong problem-solver with skills and initiative to exceed goals and create high-caliber teams. Committed to ideals of excellence and achieving organizational success. Seeking a retail management position to utilize my skill set and provide opportunity for growth.

Flight Attendant @ Responsible for all aspects of customer service, inflight safety and security, and ensuring timely departures. Reliable and dependable to work varied flight schedules, including early and late shifts up to 14 hour days and holidays. Received many verbal and written complements from passengers on providing friendly and enthusiastic service. From July 2008 to Present (7 years 6 months) Greater Minneapolis-St. Paul AreaStore Manager @ Responsible for overall store operations for scrapbook store at home office location. Trained in 3 new managers and 12 associates while retraining existing team. Elevated visual and operating standards and improved service focus. Quickly achieved and sustained two key goals: significantly increased email capture and attained monthly payroll goals, a new company focus. From August 2007 to February 2008 (7 months) General Manager @ • Coordinated a highly successful new store opening at Manhattan Beach from the ground up. Supervised five managers and a core staff of 55 associates flexing to 100 during holiday. Dramatically exceeded initial sales projections and continued to grow business each year thereafter. • Recognized by company leaders for cultivating a strong service environment. Ranked third in company for shop scores in 2002 and delivered 93% or higher scores for the following 4 1/2 years. Delivered high rankings and consistent performance in other service measures especially sales contest and gift registry. • Nominated for company's top award "People First.” • Original member of a small group of general managers on the "Extreme Team" dedicated to creating best practices for success to be implemented throughout company. • Selected by regional manager to be a trainer for new general managers. • Partnered with district manager to design and facilitate a management development workshop for keyholders in the district. • Orchestrated a complete overhaul of stockroom to improve operations. Helped lead similar projects in three other locations. • Streamlined productivity by implementing Sunday night floor sets after store closed which minimized impact on sales and service during open hours. From April 2002 to October 2006 (4 years 7 months) General Manager @ First general manager position at a design studio store, one of the flagships in the region. Responsible for overall store operations at the highest volume and largest store in the Los Angeles District. In this position, advanced personal leadership skills and ablility to balance multiple demands and priorities. Improved service and standards in store and elevated business results. From March 2001 to April 2002 (1 year 2 months) Assistant Manager @ Department manager at large volume design studio store responsible for hiring, training, sales and service, floor supervision, merchandising, and inventory, as well as special projects assigned by general manager. Worked first in the Grand Lobby department at the front of store. Took initiative to move to Stock department to overhaul organization and practices of stockroom which improved overall store operations and profitability. From February 2000 to March 2001 (1 year 2 months) Store Manager @ First management position with sole responsibility for overall store operations. Redondo Beach was considered a "classic" store which was the original store design as opposed to the current "design studio" format. Stores had smaller floor plans and lower volume. In this position, developed a strong foundation of skills and knowledge needed to be an effective store leader. Learned to partner with district manager to maximize store opportunities and develop and implement action plans. Elevated business acumen and enhanced leadership skills. From September 1998 to February 2000 (1 year 6 months) Assistant Manager @ Worked closely with store manager in classic store environment to drive overall sales and results. In this position, the majority of time was spent on sales, customer service, merchandising, stockroom, and training. Continually challenged to take on higher level management responsibilities. For example, participating in district conference calls, assisting with performance evaluations, and reviewing reporting tools, such as P&L, to measure successes and opportunities and direct store goals. Learned to manage multiple priorities and drive results at store level. From November 1996 to August 1998 (1 year 10 months) Coordinator @ Keyholder position. Duties primarily included sales and service, merchandising, opening and closing, assisting in training, and processing shipment. Acquired core foundation for basic management duties and responsibilities. From January 1994 to November 1996 (2 years 11 months) Sales Associate @ From September 1991 to September 1993 (2 years 1 month)

Bachelor of Science (B.S.), Business Administration and Management, General, 3.94 @ Pepperdine University From 1992 to 1994 3.9 @ University of California, Irvine From 1990 to 1992