A seasoned leader with a mix of technical, operations, business development and project management experience. Highly motivated and customer focused, with a proven ability to learn, communicate ideas, and apply experience to new challenges. Record of improving efficiency and productivity through leadership, analytics, and process improvement. Exceptional work ethic and passionate about quality and customer satisfaction. Strong ability to manage multiple efforts simultaneously. Specialties: Ensuring Customer Success, Mentoring Support Engineers, Project Management, Service and Support Process, and analytics that provide unique insights into improving the customer experience.

Enterprise Support and Services Manager @ Increasing responsibilities related to managing the day-to-day operations for Symantec Endpoint Protection, Backup Exec, and NetBackup Appliance support teams in North America. These teams served our enterprise customers, providing live technical support for a variety of business critical issues requiring analysis, troubleshooting, and advice for best practices. Responsible for, and contributed to initiatives to standardize processes, improve global training, and implement new services. Most recently I led the global support team in the design and delivery of Symantec Appliance Services. This new service provided our Enterprise Net Backup Appliance customers with remote installation and configuration, which reduced customer effort, increased satisfaction, and delivered new revenues. Designed and delivered analytics that gave insight into global appliance support operations, and provided opportunities for improvement. From February 2004 to Present (11 years 9 months) Springfield, OregonSr Technical Support Engineer @ Advanced Level Support engineer, Lead, Trainer: Responsible for supporting Symantec Enterprise Firewall. From February 2001 to February 2004 (3 years 1 month) Springfield, OregonSales Engineer @ Provided consultative sales engineering to clients seeking custom solutions using Microsoft, Cisco Layer 3/4 switches, IOS firewall security, and clustering solutions from Legato. From February 2000 to February 2001 (1 year 1 month) Eugene, Oregon AreaOwner / Project Manager @ Regional reseller and integrator delivering custom hardware, software and service solutions for the agriculture industry, with products from Microsoft, IBM, HP, Great Plains Dynamics, Novell, and SCO Unix. Our team of engineers and support staff were responsible for the design and delivery of support services that maximized up time, performance, and security. From January 1985 to December 1999 (15 years) Monterey County, CaliforniaGeologist - Reservoir Analysis and Strength of Materials @ Responsible for providing strength of materials testing and reporting, including stress/strain, compressive strength, tensile strength, and hydrocarbon analysis. The results were incorporated into the design of mining operations to ensure high productivity and employee safety. From January 1981 to January 1985 (4 years 1 month) Greater Denver Area

BSC, Geological Engineering @ Colorado School of Mines From 1977 to 1983 Joseph Neely is skilled in: Project Management, Security, Cross-functional Team..., Network Security, Windows, Process Improvement, Business Intelligence, Team Leadership, System Administration, Project Planning, Close Attention to..., Team-oriented, Enterprise Software, Strategic Planning, Teamwork, Management, Disaster Recovery, Network Architecture, Channel, Account Management, Leadership, Payroll, Direct Sales, Software Documentation, Process Engineering, Technical Support, Hardware, SAN, Team Building, Cisco Technologies, Cluster, Professional Services, Data Center, Vendor Management, Integration, SaaS, High Availability, Storage Area Networks, ITIL, Pre-sales, IT Service Management, Computer Security, IT Management, Solaris, Business Process, IT Strategy, VMware ESX, System Deployment, Servers, Solution Selling