Director, Client Services @ From 2015 to Present (less than a year) Director, Operations Support @ From 2013 to 2015 (2 years) Director, Operations - Customer Service Operations @ Led team of Operations Managers responsible for improving the customer service experience and reducing customer service contacts. Identified root causes for customer contacts; worked cross-functionally to resolve issues through engineering development, process adjustments, and policy changes. From 2011 to 2013 (2 years) Director, Operations - Fulfillment, Order Management @ Directed team of Associates to ensure on-time shipment from fulfillment centers including direct ship vendor sites, facilities managed by third party logistics providers, and owned-inventory distribution centers. From 2010 to 2012 (2 years) Senior Manager, Operations - Customer Advocacy @ Managed team of Associates responsible for reducing returns and customer service adjustments by ensuring that correct product was shipped on-time and undamaged. From 2008 to 2010 (2 years) Manager, Operations - Customer Advocacy @ From 2007 to 2008 (1 year) Business Leadership Program @ Two-year general management rotation program across four functions: Marketing, Financial Services -Developed customer retention strategy for inbound call centers. e-Marketing, homedepot.com -Developed and executed the multi-phase launch of a holiday micro-site. Assistant Store Manager, Mid-South Region -Co-managed 130 store associates in support of Store Manager. Operations, Specialty Sales -Developed and implemented program to increase working capital efficiency by accelerating collection on past due accounts. From 2005 to 2007 (2 years) Senior Analyst, Strategy and Analysis @ Advertising agency and marketing services firm specializing in direct marketing -Evaluated the effectiveness of direct marketing efforts through determination of optimal creative design, incentive offers, channels, and timing. From 2002 to 2003 (1 year) Consultant @ Strategic marketing research and consulting firm -Developed brand strategies and measured product performance through implementation and analysis of market research surveys. From 2001 to 2002 (1 year) Senior Analyst @ Economics and business consulting firm -Performed qualitative and quantitative research to develop models used to support expert testimony in litigation. Industry focus included cable television, utilities, and energy. From 1998 to 2001 (3 years)

MBA @ Dartmouth College - The Tuck School of Business at Dartmouth From 2003 to 2005 BA, Economics @ Yale University From 1994 to 1998 Harvard-Westlake School From 1988 to 1994