San Francisco Bay Area
Walmart.com
Manager, Operations - Customer Advocacy
2007 to 2008
Walmart.com
Senior Manager, Operations - Customer Advocacy
2008 to 2010
SEPHORA
Head of Customer Service Continuous Improvement
San Francisco
SEPHORA
Director, Customer Service
2015 to 2017
San Francisco
AAA Northern California, Nevada & Utah
Director, Strategic Operational Improvement
2013 to 2015
Walmart.com
Director, Operations - Customer Service Operations
2011 to 2013
Walmart.com
Director, Operations - Fulfillment, Order Management
2010 to 2012
The Home Depot
Business Leadership Program
2005 to 2007
Digitas
Senior Analyst, Strategy and Analysis
2002 to 2003
Lexecon
Senior Analyst
1998 to 2001
Marketing and Planning Systems
Consultant
2001 to 2002
What company does Jonathan Marr work for?
Jonathan Marr works for Walmart.com
What is Jonathan Marr's role at Walmart.com?
Jonathan Marr is Manager, Operations - Customer Advocacy
What industry does Jonathan Marr work in?
Jonathan Marr works in the Internet industry.
Who are Jonathan Marr's colleagues?
Jonathan Marr's colleagues are Cindy Bendel, Janean Comfort, Jason McGuire, Joseph Herman, Jamie C., Lynn Hung, Martin Garnes, Benjamin Vuchot, Tina Chan, and Mark Westman
💼 Past Experience
All of the above experience gives Jonathan a wealth of knowledge and experience in the field of customer service. He has a strong relationship with customers and has been able to resolve customer issues successfully.
🎓 Education
Jonathan Marr studied at Harvard-Westlake School from 1988 to 1994 where he earned a Bachelor of Arts in Economics. He also spent three years at Yale University, where he earned a Master of Arts in Economics. With his B.A. and M.A. degrees, Jonathan Marr spent three years working at the Tuck School of Business at Dartmouth. After three years of work in the business world, Jonathan Marr decided to move on to The Tuck School of Business at Dartmouth, where he currently is a faculty member. His work-readiness thesis for his MBA degree focused on the work readiness of people who have studied business at some point during their lives.
💡 Technical & Interpersonal Skills
Jonathan Marr has many years of experience working in customer service. He has led teams of Associates to improve the customer service experience and reduce customer service contacts. He understands how to meet or exceed targeted SLAs, and has developed telephony architecture, reporting infrastructure, and operational processes to meet or exceed targeted SLAs.
Extraversion (E), Sensing (S), Feeling (F), Judging (J)
1 year(s), 9 month(s)
Unlikely
Likely
There's 90% chance that Jonathan Marr is seeking for new opportunities
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Jonathan Marr's Social Media Links
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