Manager, Operations - Customer Advocacy
2007 to 2008
Senior Manager, Operations - Customer Advocacy
2008 to 2010
Head of Customer Service Continuous Improvement
Director, Customer Service
2015 to 2017
AAA Northern California, Nevada & Utah
Director, Strategic Operational Improvement
2013 to 2015
Director, Operations - Customer Service Operations
2011 to 2013
Director, Operations - Fulfillment, Order Management
2010 to 2012
The Home Depot
Business Leadership Program
2005 to 2007
Senior Analyst, Strategy and Analysis
2002 to 2003
1998 to 2001
Marketing and Planning Systems
2001 to 2002
What company does Jonathan Marr work for?
Jonathan Marr works for Walmart.com
What is Jonathan Marr's role at Walmart.com?
Jonathan Marr is Manager, Operations - Customer Advocacy
What industry does Jonathan Marr work in?
Jonathan Marr works in the Internet industry.
💼 Past Experience
All of the above experience gives Jonathan a wealth of knowledge and experience in the field of customer service. He has a strong relationship with customers and has been able to resolve customer issues successfully.
Jonathan Marr studied at Harvard-Westlake School from 1988 to 1994 where he earned a Bachelor of Arts in Economics. He also spent three years at Yale University, where he earned a Master of Arts in Economics. With his B.A. and M.A. degrees, Jonathan Marr spent three years working at the Tuck School of Business at Dartmouth. After three years of work in the business world, Jonathan Marr decided to move on to The Tuck School of Business at Dartmouth, where he currently is a faculty member. His work-readiness thesis for his MBA degree focused on the work readiness of people who have studied business at some point during their lives.
💡 Technical & Interpersonal Skills
Jonathan Marr has many years of experience working in customer service. He has led teams of Associates to improve the customer service experience and reduce customer service contacts. He understands how to meet or exceed targeted SLAs, and has developed telephony architecture, reporting infrastructure, and operational processes to meet or exceed targeted SLAs.
Extraversion (E), Sensing (S), Feeling (F), Judging (J)
1 year(s), 9 month(s)
There's 90% chance that Jonathan Marr is seeking for new opportunities
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