Technical Trainer @ Provide training to customers for AlphaCam and SlabSmith software used to run a Fusion stone cutting saw and waterjet. From July 2015 to Present (4 months) Saint Cloud, MNSystems Support @ On site software implementation and training of Parts Watch point of sale system for Auto Value Parts stores. Over the phone customer service,
Technical Trainer @ Provide training to customers for AlphaCam and SlabSmith software used to run a Fusion stone cutting saw and waterjet. From July 2015 to Present (4 months) Saint Cloud, MNSystems Support @ On site software implementation and training of Parts Watch point of sale system for Auto Value Parts stores. Over the phone customer service, support and training of Parts Watch for 120+ stores. I create training materials for new and existing POS users with Microsoft Word, Excel, Paint, Snip It, PowerPoint and Adobe Captivate. I also demonstrate and explain Parts Watch current or coming features and benefits front of groups of 100+ people. From December 2010 to July 2015 (4 years 8 months) Saint Cloud, MNFloater @ As a floater I filled in where needed. This included inventory control via cycle counts and inventory adjustments at the retail location. Over the counter and on the phone customer service looking up and selling auto parts to retail and commercial customers.
I also helped with new store conversion and existing store sales floor remodels by loading/unloading and driving a delivery truck. Tearing down and setting up of retail floor fixtures and back room shelving. This also included putting the product back on the shelves either by part number or planogram location. Dismantling and rebuilding of the sales counter was also done. This included creating and running network and phone cables.
I was responsible for Rotary Lift repair and installations. From December 2009 to December 2010 (1 year 1 month) Saint Cloud, MNSales - Operations Manager - Product Development @ Started in incoming phone customer support and sales, transitioned to Operations Manager then to New Product Development. I also worked in and managed the custom shop hand building custom digital instrumentation packages. Research and development of new products using AutoCAD, Alibre and Solidworks programs. Creation of rapid prototypes using Stratasys 3D printer. Make prints for the machining of prototype and production parts. Designed parts for and operate a laser cutting system. Make fixtures for building and testing of production parts. From April 2001 to August 2009 (8 years 5 months) Sioux Falls, South Dakota Area
Diploma, Auto Parts Sales & Management @ Ridgewater College From 1993 to 1995 Sanborn Lamberton High School From 1989 to 1993 Jon Panitzke is skilled in: Sales Operations, Customer Satisfaction, Microsoft Excel, Strategic Planning, Testing, PowerPoint, Inventory Management, Microsoft Word, Captivate, Spiceworks, TeamViewer, Parts Watch, AutoCAD, Solidworks, Alibre Design, Customer Service, Training, Vehicles, Account Management, Team Building, Purchasing, Automotive, Sales Management
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