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John O'Brien

High Priority Incident Manger & Problem Manager

Manager, Problem & Knowledge Management

Sydney, Australia

Section title

John O'Brien's Email Addresses & Phone Numbers

John O'Brien's Work Experience


High Priority Incident Manger & Problem Manager

June 2015 to Present


IT Service Delivery Manager

December 2013 to Present

Asciano Limited

Change, Incident & Problem Manager

August 2010 to December 2013

John O'Brien's Education

Rochdale Institute

Certificate IV in Frontline Management Business Administration and Management General N/A

2014 to 2014

ARMS reliability

Apollo RCA Root Cause Analysis

2012 to 2012

Dimension Data Learning Solutions

ITIL V3 Intermediate Certification Release Control and Validation

2012 to 2012

John O'Brien's Professional Skills Radar Chart

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Based on our findings, John O'Brien is ...

52% Left Brained
48% Right Brained

John O'Brien's Estimated Salary Range

About John O'Brien's Current Company


Responsible for the management or the Major Incident and Problem Management processes.

Frequently Asked Questions about John O'Brien

What company does John O'Brien work for?

John O'Brien works for Asciano

What is John O'Brien's role at Asciano?

John O'Brien is High Priority Incident Manger & Problem Manager

What is John O'Brien's personal email address?

John O'Brien's personal email address is jo****[email protected]

What is John O'Brien's business email address?

John O'Brien's business email address is j****[email protected]

What is John O'Brien's Phone Number?

John O'Brien's phone (**) *** *** 547

What industry does John O'Brien work in?

John O'Brien works in the Transportation/Trucking/Railroad industry.

Who are John O'Brien's colleagues?

John O'Brien's colleagues are Ruben Ygarza, Julie Starovoitova, Linny Hsueh, and Asad Zaman

About John O'Brien

📖 Summary

Started in the IT world as a Service Desk analyst, then a team leader, and have since worked my way into process and operations management. Strengths are around incident, problem, change management and managing small teams of people.High Priority Incident Manger & Problem Manager @ Responsible for the management or the Major Incident and Problem Management processes. From June 2015 to Present (7 months) IT Service Delivery Manager @ I am currently a Service Delivery Manager for Asciano IT. This role allows me to work with all of our businesses. My primary function is to ensure that my customers are happy with the service that the IT department provides them. From December 2013 to Present (2 years 1 month) Change, Incident & Problem Manager @ This job required me to manage the Change, Incident and Problem Management Processes, Policies and Procedures. From August 2010 to December 2013 (3 years 5 months) Incident & Problem Manager @ I worked as the Incident and Problem manager for Crane Group Limited. Here I developed and implemented the Incident and Problem Mangement Process and Procedures and filled the ITIL role of Incident and Problem Manager From January 2008 to July 2010 (2 years 7 months) Incident Coordinator\Manager @ At CSC I took a position in the Incident Management team in order to gain further experience in the coordination of Major Incidents and the Incident Management Process. From May 2007 to December 2008 (1 year 8 months) Service Desk Team Leader @ I began at CSC as a Service Desk Analyst. In 2003 I was promoted to the position of Service Desk team leader. From December 1999 to December 2007 (8 years 1 month) Certificate IV in Frontline Management, Business Administration and Management, General, N/A @ Rochdale Institute From 2014 to 2014 Apollo RCA, Root Cause Analysis @ ARMS reliability From 2012 to 2012 ITIL V3 Intermediate Certification, Release Control and Validation @ Dimension Data Learning Solutions From 2012 to 2012 Foundations, ITIL Foundations V3 @ Dimension Data Learning Solutions From 2011 to 2011 ITIL V3 Intermediate Certification Operational Support & Analysis, Information & Technology @ Dimension Data Learning Solutions From 2011 to 2011 Certificate IV, IT Support and Administration @ TAFE From 1999 to 2004 HSC, High School/Secondary Diplomas and Certificates @ Oakhill College From 1989 to 1994 John O'Brien is skilled in: ITIL, Incident Management, Service Desk, Change Management, IT Management, Problem Solving, IT Service Management, Process Improvement, Documentation, Customer Service, People Management, Process Engineering, Management

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In a nutshell

John O'Brien's Personality Type

Extraversion (E), Sensing (S), Feeling (F), Judging (J)

Average Tenure

3 year(s), 0 month(s)

John O'Brien's Willingness to Change Jobs



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