Founder & Director @ NemCom Solutions International Pty Ltd
Board Advisory Strategist @ Christ Mission Possible Inc., (Pro Bono Professional Service)
Program Director @ Telstra
Graduate Diploma, Strategic Marketing Management, (Strategic Marketing & Leadership), Distinction @
Charles Sturt University
John Nematalla is the Founder & Director of NemCom Solutions International Pty Ltd., business, technology transformation specialist consulting firm based in Sydney, Australia. John has over 30 years of applied business experience in the dynamic global business arena, with particular emphasis on business development, business transformation, telecommunications, technology and project management. NemCom Solutions International also provides executive
John Nematalla is the Founder & Director of NemCom Solutions International Pty Ltd., business, technology transformation specialist consulting firm based in Sydney, Australia. John has over 30 years of applied business experience in the dynamic global business arena, with particular emphasis on business development, business transformation, telecommunications, technology and project management. NemCom Solutions International also provides executive level mentoring, advice and counsel across the business and government sectors.
Some of the organisations NemCom Solutions International has delivered service excellence to include; Accor SA, Reckitt Benckiser plc (Boots HealthCare), Canon APAC, Staples (Corporate Express Aust/NZ), Hilton International, SingTel-Optus, Sony APAC, Westpac Banking Corporation, Westpac Invest Banking, Telstra & State Government (NSW). Prior to establishing NemCom Solutions International Pty Ltd., John held senior executive positions both in Australia and off shore.
John enjoys all sports and is an accredited National Coach in Swimming, Triathlon & Rugby League,
John is inspired by his family, friends and close relationship with customers at all level. John's success, on and off the field, is a blend of life’s experience, proven business acumen, adjunct University lecturing, proven delivery in business and Organisational cultural change management.
John is also a Member of the Australian Institute of Company Directors, Fellow Australian Marketing Institute (FAMI), Fellow Australian Institute of Management (FAIM), Certified Practitioner, Australian Human Resource Institute,Member of Institute of Management Consultant & Certified Management Consultant (CMC).
John aspires to continue to deliver strategic value, service excellence, leadership advice & mentor people across the industry sectors as well in the sporting profession.
Mobile: 0419 427 168
Founder & Director @ Since its inception, NemCom Solutions International Pty Ltd., has delivered business, technology transformation through a disciplined program management methodology.
Some of the organisations NemCom Solutions International has delivered service excellence to include; Accor SA, Reckitt Benckiser plc (Boots Health Care), Canon APAC, Staples (Corporate Express Australia/New Zealand), Hilton International, SingTel-Optus, Sony APAC, Westpac Banking Corporation, Westpac Invest Banking, Telstra and Government (NSW Government) sectors.
Specific project areas include; establishment of green field Contact Centre and relocations of such facilities, due diligence and feasibility assessment of ICT programs and large scale capital works, strategic analysis & implementation of ICT Programs, IP Technology, Microsoft Implementation, response to large scale tenders in the ICT arena for Corporate & Government (State & Federal). People & Culture development mentoring, development of KPI, KTA focused on Business Units, Teams and Individual level. From January 1996 to Present (20 years) Sydney, AustraliaBoard Advisory Strategist @ Christ Mission Possible Inc., is a NFP Christian Ministry, providing food and housing for the less fortunate in our communities. The foundation of this Organisation is built on the glorification of God and living The Word of God, through the four key services provided to those less fortunate of the community in the form of charitable services that CMP provide namely; Food Solutions, Housing Solutions, Financial Counselling and Mission’s.
Working with the Founders Abe and Allyson Akkary and the Board, providing strategic alliances through raising the awareness of the community at large to deliver assistance. Engaging the local Sporting Clubs, Business Community, Council, Schools and working with other likeminded organisation, leverage the resources available to deliver the services listed above to those less fortunate and in need.
Development of a strategic plan, media communications message to provide regular updates and status of resource needs and effective distributions. Coordination and the collection of goods (food and clothing) for the distribution to the needy. Engagement of high profile Sporting, Government and Business Leaders to assist in "serving" those in need.
Success and achievements can only be described when you see the gratitude in the eyes of the recipients of CMP services.
Total satisfaction, spiritually, emotionally and physically. A must for everyone who recognises and appreciates the service of fellow human beings who are in need. From June 2013 to Present (2 years 7 months) Program Director @ Successfully delivered on the on-going expansion of Telstra's Data Centre Program of works including; New Clayton Data Centre build, St. Leonards Data Centre upgrade and across other locations within Australia, with a focus on:
1: Organizational Team Restructure & Team Transition,
2: Established forensic financial management & ongoing cost management,
3: Established a PMO and associated Project Management disciplines,
4: Structured a coherent Team culture, with a customer centric philosophy,
5: Implemented Telstra Internal Customer Satisfaction Engagement,
6: Developed and implemented a partnership philosophy with multinational vendors and delivery partners.
Key areas of Responsibility & Accountability:
Driving the continual development of a multiyear strategic plan to support key Data Centre based business initiatives to deliver Telstra’s Cloud POD Solutions and strategy. Accountable for the financial control of the Data Centre Facilities CAPEX budget (Circa $170Mil); Program and Project Governance across all Data Centre Facilities (Facilities Expansions, Energy Centre Upgrades; Lifecycle Upgrades; Green Field Cloud PODs).
Managed a team of 10 Project Managers to deliver in excess of 30 separate projects across the Data Centre portfolio; including recruitment, training, talent management and team culture development. Established consistency in communications with stakeholder to secure buy-in and customer engagement. Identification of the customer requirements, business pipeline and long term capacity needs. Management of customer expectations and measure customer satisfaction.
Managed all aspects of partnering and collaboration both internally (with Telstra Business Units) and externally with large scale multinational organisations.
Established and managed contracts, relationships and disputes resolution for mutual benefits of the stakeholders. From April 2012 to April 2013 (1 year 1 month) Sydney, AustraliaProgram Director @ Engaged by Senior Management on various strategic assignments with a focus on selective outsourcing of non-core services. Engaged as Senior Project Director, Office 2010 deployment focus on Applications Remediation, the management of various internal as well as external vendors. Engaged as Stream Lead on the Collaboration Program, focus on Service Desk & Support structure across 45000 end users. Each of these strategic engagements was focused on Business Objectives and Improvements on a financial and capital resource restructure. Responsible for team of 15, Service Delivery & Integration for End User Computing. Management of and successful delivery of business transition and transformation projects under a tower of Program Of Works exceeding $20Mil. This program includes; software packaging and deployment, collaboration (cloud computing), unified communications and integration for the workplace management services. This position is a direct lead interface with the IBM GSA organisation as the delivery (outsource) unit for WBC, includes other vendor management, business unit engagement and change management.
Engagement on a strategic consultancy assignment to assess the ICT and business requirements for the WBG’s Margin Lending products portfolio including; the evaluation of the potential of cloud service offering, partner evaluation and technology assessment as well as the potential for consolidation of resources. From April 2010 to March 2012 (2 years) Sydney, AustraliaProject Director. @ Strategic planning and successful execution of business and ICT transformational programs primary objective to realign critical business applications/processes with Canon’s growth strategy and going-to-market strategy. Managed team of 26 across functional Business and ICT environment, lead negotiator for all partnership with external vendors/partners. Engaged partners including; Datacom and Salesforce.com to implement BizTalk platform and consolidation of servers to deliver SaaS offering. From November 2008 to March 2010 (1 year 5 months) Senior Business Consultant/Client Business Manager @ Engaged by UXC as a Senior Business Consultant to mentor business and strategic development for Multinational, Corporate and Government organisations. Conducting selective outsource Due Diligence, ICT Reviews, developing ICT strategic direction. Building strategic business case to assess viability and business options for improved productivity, cost effective organisational structures and business solutions. Delivering strategic projects/program and management. From May 2006 to October 2008 (2 years 6 months) Sydney, AustraliaDirector, Contact Centre Transformation @ Accor SA (French HQ) engaged NemCom Solutions International, to initially provide a Feasibility Assessment on their World-wide Contact Centres (Reservation Centres) with recommendations for Accor Reservation Service Centres in Australia and Asia Pacific Region - APAC. NCS International successfully conducted and provided Accor SA with 10 recommendations across people, technology and processes.
The strategy was delivered in three - 3 phases, over a period of 3 years with the final outcome to by in Sydney in readiness for the 2000 Sydney Olympic Games. First Phase, a Transitional Phase, the consolidation of 15 discrete In-Country locations, into a single consolidated APAC Contact Centres in Perth WA. The second Phase involved the relocation from WA to Green Field site, Sydney in readiness for the 2000 Olympic Games. The final Phase was the Transformation into a world-class award winning Contact Centre, with alignment to the Accor Global Reservation (follow-the-sun) strategic direction.
NCS International was responsible for the end-to-end delivery included,
1: Securing the CBD locations in both WA and finally, in Murray Street, Darling Harbour,
2: Vendor and Contract engagement and Program Management of all technology and telecommunications infrastructure and service delivery, construction engineering and civil works, office fit-out and staff recruitment (total team of 59 staff), the training and development of staff with a focus on service excellence that will lead to increased sales, customer satisfaction and repeat business,
3: Ongoing (day-to-day) management and mentor of senior management team with the intent of final handover to Business As Usual – BAU.
The Accor Reservation Centre achieved success across sales and services and continues to be an award winning Regional Reservations Centre of Excellence. From March 1998 to November 2000 (2 years 9 months) Adjunct Lecturer, Service Provider for Western Sydney TAFE. @ As an approved Service Provider (Adjunct Lecturer), delivered Programs in Business Management, Marketing Management, Project Management & Strategic Planning, for the Graduate Certificate, Graduate Diploma and Masters Programs. This was a partnership program between CSU and WSI TAFE. From January 1996 to January 2000 (4 years 1 month) Senior Business & Technology Consultant @ Responsible for providing advice and counsel to the NSW Office of Information Technology Executive Management Team on technology, vendor/partner selection and contract negotiations.
Collaborated and coordinated the writing, release and management of the tendering process to facilitate the delivery of ICT services including, voice, data, infrastructure and radio service for the Whole of Government (WOG) Agencies.
Provided tangible savings through contract negotiations and service delivery through partners namely; Telstra, Optus, Cisco and Motorola for NSW Government Agencies.
Developed Strategic ICT Blue-Print (3 year plan 1997-2000) between NSW Government and Partners (Telstra, Optus, Cisco & Motorola). From March 1996 to January 1998 (1 year 11 months) Sydney, AustraliaGeneral Manager, Global Business Services RHQs & Networks @ Responsible for the Telstra Global strategic direction in the identification, attraction, retention and growth of the Multinational Corporations (MNCs) with the clear intent to build a strong foothold in Australian as the MNC’s Regional Centre of Excellence, for the Asia Pacific Region (APAC). This could be in the form of Regional Data Centre, Regional Customer Service Centre, and Regional Reservations Centres. The strategy required close collaboration with the Industry Captains as well as Federal & State Government Ministers. Coordinated effort to represent the Australia Inc. story: why invest in Australia with Telstra as the partner of choice for the MNCs.
Business growth over the 2 year period delivered revenues from $90mil to $220mil clearly demonstrating the united and collaborative success between stakeholders to “sell Australia” as the business and technology hub of the APAC Region.
Collaboration between AIIA, CeBIT, State & Federal Governments of the day and Industry Captains who have chosen Australia as the hub in the APAC encouraged and leveraged networking relationships to strengthen Australia and Telstra’s Global standing in the APAC Region.
This role was primarily sales, marketing focused with end to end management of service deliver and service management as its key success factors. Simply put, increase number of organisations calling Australia as the hub in the APAC Region and with Telstra Global as the MNC’s partner of choice. From January 1994 to January 1996 (2 years 1 month) Sydney, AustraliaInternational Sales & Services Director @ Responsible for customer growth, retention and delivery of Telecommunications Services including, Vocie/Data and Managed Service Networks for Multinational Corporations, in the Asia Pacific Region. Establish follow-the-sun service delivery help desks and deliver key metrics to maximise communications needs with business requirements. From 1990 to 1994 (4 years) Sydney, AustraliaLecturer, Business Management & Marketing Studies @ Lectured in Business Management, Marketing Studies and Small Business Management TAFE Courses to Diploma Level, both Full Time & Part Time (Mature Age Entry) Students. From February 1987 to February 1992 (5 years 1 month) R&D Commercial Manager, New Product Development. @ Responsible for the commercialisation of key technology areas from conception to production. Collaborate with some of the world’s greatest Technology Specialists in the areas of voice recognition, satellite technologies and digitisation of analogue technologies. This position required close collaboration between universities and other research centres of excellence (CSIRO, Telstra Research Labs, Bell Lab’s) delivering products from conception to commercialised products/services. Position was responsible for identification of commercialised opportunities and the securing of funding to deliver the product/service to identified markets. From January 1988 to January 1990 (2 years 1 month) Sydney, AustraliaProduct Portfolio Manager, Customer Private Networks @ Product Portfolio Manager, Customer Private Networks. This is primarily a Marketing & Sales role responsible for the product portfolio management of corporate and government customer private telecommunications services (voice and data). Successfully transitioned and migrated the entire portfolio of corporate customers (predominantly Japanese multinationals) to the Private Data Networks services. Received the MD's award for migration strategy and execution in recognition of the complexity and sensitive nature of the customers' business continuity. From September 1984 to January 1988 (3 years 5 months) Sydney, AustraliaTechnical Officer, @ Commenced as Trainee Technical Officer, progressed into Project Management delivering customer managed data services and hosted solutions. From January 1980 to September 1984 (4 years 9 months) Sydney, Australia
Bachelor of Business, Marketing/Marketing Management, General @ Charles Sturt University From 1990 to 1995 Graduate Diploma, Strategic Marketing Management, (Strategic Marketing & Leadership), Distinction @ Charles Sturt University From 1997 to 1998 AQF - TAA (VET) Certificate IV, Accredited Trainer & Course Author, Qualified Accredited Trainer @ Workplace Skills Australia (RTO) From 2008 to 2008 Advanced Management Diploma, Business Management & Organisational Development, High Distinction @ TAFE NSW – Western Sydney Institute From 1988 to 1990 Advanced Marketing Diploma, Marketing Management, High Distinction @ Western Sydney Institute - TAFE From 1986 to 1988 Electronics & Communications Certificate, Telecommunications (Data & Voice), Credit @ North Sydney Institute - TAFE From 1980 to 1984 High School Certificate @ Whalan High School From 1973 to 1979 Primary & Junior High School @ De La Salle Brothers Marrickville From 1969 to 1972 John Nematalla is skilled in: Strategy, Outsourcing, Program Management, Vendor Management, Change Management, Business Development, Business Strategy, Management, Business Transformation, Cloud Computing, Leadership, Stakeholder Management, Integration, Management Consulting, Telecommunications
Looking for a different
Get an email address for anyone on LinkedIn with the ContactOut Chrome extension