Bachelor of Arts (BA), Sociology, 2:1 @
I currently manage a team that looks after the Sage Pay payment system 24/7 365 days a year. Over the past 10 years I have gained a wealth of knowledge in the payments Industry. My specialist areas are monitoring, automation, payment gateways, bank authorisations, fraud prevention and settlement. I also have have significant experience in security compliance
I currently manage a team that looks after the Sage Pay payment system 24/7 365 days a year. Over the past 10 years I have gained a wealth of knowledge in the payments Industry. My specialist areas are monitoring, automation, payment gateways, bank authorisations, fraud prevention and settlement. I also have have significant experience in security compliance (PCI), acquiring, bank accreditation and application optimisation.
Applications Team Leader @ I manage a team that look after the Sage Pay ecommerce payment gateway. The team split their time between BAU and projects covering areas such as monitoring, automation, gateway, bank authorisations, fraud prevention, settlement, PCI and releasing. More recently these projects have significantly improved the service and stability of the gateway and the way we support agile and the business demand for frequent releases into live without compromising up-time. Some key responsibilities are:
o Managing a team that's the escalation point for all PSP applications.
o Automating as much as possible to eliminate repetitive tasks.
o Continuously maintaining PCI DSS compliance including security patching, weekly vulnerabilities scans and documentation.
o Working closely with R&D and product managers and maintain strong communication channels in order to promote a ‘devops’ culture.
o Striving towards Continuous Delivery by supporting agile development teams ensuring daily releases into production.
o Managing or advising on accreditation projects for supporting new acquirers, fraud screening features and payment methods.
o Architect new products / rollouts with special consideration to performance, resilience and security.
o Creating training programs for support / escalation teams.
o Continuously enhance the application monitoring to capture issues, changes and performance degradation.
o Performances tune / optimise the payment gateway applications.
General: SQL Server (2000, 2005, 2008), Windows Server (2003, 2008), Linux (Ubuntu, Debian, Centos), Ansible, Apache Tomcat / Java / JMX, IIS, SPLUNK, Solar Winds, Citrix Netscalers. From November 2012 to Present (3 years 2 months) London, United KingdomLive Service Specialist @ The Live Service Team were as award winning team responsible for looking after all the hardware, software and connectivity that made up the Sage Pay payment system. Despite being a small team we looked after the network, databases, applications, operating systems and the hardware. We were also responsible for the security and relationships with the acquirers. The team would also cover an on-call rota and were an escalation point for any issues with PSP applications. Some significant mentions are:
o Security and Vulnerability Management: FIM, HSMs, IPS, Penetration Testing, Logging, Hardening, Patching and documentation.
o Managed all Bank Accreditation: over 30 bank accreditation projects including VBV / MSC, new acquirers, payment types, Multi Currency, Continuous Authority for both APACS and ISO8583 platforms.
o Acting SQL Server DBA until 2010. Working also with SQL Server Service Broker. Responsible for uptime, performance and DR. I also built a DBA run book. Including monitoring and optimisation.
o Built multiple data centers with the team. From installing hardware, cabling, configuring network devices, HSMs, IPS, hardening operating system and installing / testing the payments system.
o Scripted a DR solution which could allow Sage Pay to continue processing within minutes of an outage or severe performance degradation.
o Key Escalation point for incidents or issues with the Sage Pay payment system anytime even on holidays.
o Assist the sales with gaining and maintaining larger clients. From May 2006 to November 2012 (6 years 7 months) London, United KingdomIntegration Specialist / Escalations @ 2005 – 2006 Protx - Integrations Support / Escalations
Protx were a small but fast growing Payment Service Provider with a lot of opportunity. I started in a role where I provided technical and email support to merchants and developers before I moved into an escalations role. I also recognised and rewarded for closing a significant number of technical queries and stepped up during challenging outages. Some key successes were:
o Developed kits and tools used by the technical support team when troubleshooting integration issues.
o Built a knowledge base which was used by the technical support teams.
o Wrote ‘integration kits’ in multiple languages available for download via the website for customers.
o Managed a small project team to develop and deliver a “techsupport.protx.com” website, first of its kind for the business. I co designed and developed the website and reviewed all technical documentation. From May 2005 to May 2006 (1 year 1 month) Web Developer / Support Manager @ Datacraft Design (now part of Manhattan Software Group) was a small software development company that lead the market in meeting room management software. The company has a global client base ranging from large multinational banks and financial institutions to reputable law firms. Due to the small size of the company my role was both client facing and highly technical. The client base included some of the largest financial, legal and accountancy firms in the world such as Deutsche Bank, Visa, Schroders, Merrill Lynch, Lovells, Baker & McKenzie, Ernst & Young, Buckingham Palace and GlaxoSmithKline.
Some of the key responsibilities over the 2 years are:
o Developing and maintaining code for Hospitality Web, which is the popular web interface to the room booking system
o Implemented more effective working structure for the small support team to allow them to close support issues quicker, transfer knowledge and still meet deadlines for project / chargeable work on any project chargeable work.
o Writing stored procedures, Views and functions for Oracle, Sybase and SQL Server.
o Chargeable on-site consultancy for new and existing clients such as Deutsche Bank, UBS and Westfield.
o Technical training (both staff and clients on site). Specifically SQL and reporting.
o Working with business users in order to create custom financial / operational reports (SQL) or UI in Hospitality Web.
o Establish and maintain excellent relationships with clients especially during time of crisis.
o Frequent client visits including overseas business trip to Sydney where I was responsible for the management of client installations, presales consultancy and on-site training. Clients included Citigroup, Westfield, , Credit Suisse First Boston and UBS.
o Designed and developed the Datacraft website which provided extensive product information/ demonstrations and case studies. From May 2003 to May 2005 (2 years 1 month)
Master of Science (MSc), Information Technology @ Cranfield University From 2001 to 2002 Bachelor of Arts (BA), Sociology, 2:1 @ Keele University From 1998 to 2001 John Lowe is skilled in: Payment Card Processing, Incident Management, Payment Systems, Problem Management, Payment Gateways, Acquiring, PCI DSS, ITIL, VMware, Web Applications, Tomcat, Microsoft SQL Server, APACS, Fraud Prevention, Load Balancing
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