Sales Engineer @ Assist with diversity requests. Document POP diversity requests for strategic customers. Work directly with provisioning and pricing to ensure customer documentation and design requirements are confirmed in advance, and verify internal Masergy capacity prior to CIF submission. Handle all new orders over $75,000 MRR. Provide on key CIF’s, systems support, on-demand support regarding BOSS, Yalta, and other Masergy systems. Update BOSS records for complex designs. Ensure that ICB’s are documented and referenced in BOSS. Take an active role in complex designs and RFP’s. Participate in scheduled and unscheduled sales engineering related activities, including both leading and participating in training for SE’s, technically assisting Sales Engineering and Sales Operations with internal matters such as activation documentation, CIF updates, and ongoing technical implementations From January 2013 to Present (3 years) Project Coordinator @ Manage the implementation of OCN's, DS3's, DS1's, ISDN's, PRI's, and BBL's into XO, customer's, and end user's networks Interface with customers, agents and vendors to determine technical requirements and expectations Accountable for providing real time order status to management and customers, along with ensuring complete process adherence throughout entire order life cycle Maintain and improve overall customer experience to ensure a quality product is delivered on time From December 2003 to November 2005 (2 years) Project Manager/Web Development @ Manage creation process throughout the systems development life cycle Execute activities to ensure objectives are met as per clients specifications Work with developers and sales support to define, design, and implement various projects utilizing latest technologies Interact with mid-level managers to investigate business process, understand business needs, and provide technical solutions From October 2002 to November 2003 (1 year 2 months) Project Manager @ Oversaw daily operations for installations of Alcatel, Tellabs, and Qwest narrow band and wide band digital cross connect equipment Scheduled, conducted, and participated in project, network planning, and director level meetings Created, broke, looped, and tested circuits across hyperlink network Quickly diagnosed causes of system failures and malfunctions to ensure highest operating efficiencies, reliability and quality performance standards From February 1999 to June 2002 (3 years 5 months) Project Manager/Cable Production @ Identified and assessed project risk and developed contingency plans Negotiated contracts with various support saving 22% annually Redefined analytical and writing skills in documentation and process implementation Responded immediately to emergency situations with sensitivity to deadlines and client needs From January 1993 to September 1997 (4 years 9 months) Admin / NBC @ Managed staff in administrative proceedings Coordinated both incoming and outgoing personnel orders Responsible for all data entries into service record books Supervised Unit Diary entries for both Pay and Allowances From May 1989 to December 1992 (3 years 8 months)

Bachelor’s Degree, Software Development @ DeVry University From 2000 to 2003 John Hambly is skilled in: MS Project, Visio, SDLC, Project Management, Access, Project Planning, Management, Business Process, Software Documentation, Unix, Telecommunications, Program Management, Vendor Management, Strategy, VoIP