Senior executive with global expertise in building highly effective teams by ensuring that they have the right tools, training and well communicated goals in an innovative and energetic atmosphere.

Chief Information Officer @ CIO of this 1200 employee technology company (NYSE stock symbol PAR) with offices throughout the world. Responsible for the infrastructure to support three business units as well as corporate staff. Transitioning from premise-based to cloud solutions for CRM, ERP, HCM, Call Center and Service Dispatch in addition to deploying Unified Communications (UC), Mobile Device Management (MDM), Security Information and Event Management (SIEM) and other security and compliance initiatives. From May 2014 to Present (1 year 8 months) Vice President, Enterprise Systems @ • Responsible for technology and infrastructure at this 170-employee high tech company with five offices worldwide • Upgraded five global offices to Check Point firewall, VPN and anti-spam solution replacing ineffective antiques From October 2012 to May 2014 (1 year 8 months) Vice President, Client Services @ • Recruited, mentored, and trained 93 member customer support, implementation, and account management teams • Replaced outdated on-premise systems with state-of-the-art, cloud-based, fully-integrated Salesforce CRM and Five9 Virtual Call Center worldwide, on-time and on-budget • Reduced open Support case backlog from 3000+ to less than 1000 within first 12 months in position • Used Visual Studio and Apex to institute customer-centric metrics and reporting, service portals, Chatter and live chat • Created in-house four-page Weekly Flash Report, Support Annunciator board, Four-Panel Lobby Display, Welcome Screen and Microsoft Team Foundation Server (TFS) Development Metrics display • Added Fun Committee, Breakfast Day, Ice Cream Socials, Contests, Give Back Days and many other fun events • Maintained and augmented Support revenue levels despite severe economic setbacks in travel industry • Blended geographically and functionally separate teams into one cohesive unit to handle business fluctuations From September 2007 to October 2012 (5 years 2 months) Business Unit Manager-Customer Intelligence @ • Directed research and the use of technology to identify trends in multi-unit real estate developments. • Partnered with real estate developers in the design, construction, marketing, and sales of large scale projects. • Used Visual Studio to develop Customer Relationship Management (CRM) software optimized for use in Real Estate with full integration to website, telephone system, Outlook, Excel and Word • Led customer-focused team that sold out 300 unit condo development on launch day in a down real estate market • Created advanced Business Intelligence database utilizing existing, partner, purchased and detailed census data From October 2006 to August 2007 (11 months) Sales Executive @ Achieved Sapphire Club status (Outstanding Sales Performance) in first year of sales. Developed customer newsletter, CD, mailings, and other marketing collateral to augment corporate materials. Consistently maintained excellent Customer Satisfaction scores achieving a 100% CSS score for 2006. From October 2004 to October 2006 (2 years 1 month) President and Founder @ Directed the development, sales, and support of hospitality-related technology products and services. Negotiated strategic alliances, contract sales, licensing, royalty, and outsourcing agreements. Key decision maker and participant in intellectual property acquisitions, including sale of firm to a publicly-traded leader in hospitality technology. Managed marketing, sales, customer service and distribution, including direct employees and contract personnel. Built customer base in 80 countries with clients deploying a wide variety of platforms and solutions. Developed and launched 25 new products generating $600K+ annual sales. Directed efforts of in-house, contract, and third party programming staff. From January 1989 to October 2004 (15 years 10 months) President @ Created new brand image including logos, brochures, flash movies, demo CDs, new website and other collateral. Negotiated agreements with suppliers, distributors and clients, doubling expected revenues from key customers. Built sales team and created promotions on track to double revenues compared to previous year. Managed day-to-day operations of 36-employee technology company with $1.4M in annual sales. From October 2002 to March 2004 (1 year 6 months) Manager, Product Development @ Manager, Product Development: Co-led development of hospitality management system still in use at Westin and Sheraton hotels worldwide. Represented company at shareholder meetings. Interfaced extensively with customers, distributors, vendors, and competitors worldwide. From March 1988 to February 1990 (2 years) Manager, Customer Services @ Installed record number of systems totaling $8.5 million in one year. Saved 64% in documentation costs. Improved/streamlined call center, installation, documentation, and client education. Provided pre-/post-sales support. Planned/executed on-budget move of 120 employees with no unplanned downtime. Sourced new voice/data systems. From January 1986 to March 1988 (2 years 3 months) Director of Systems @ Managed 50 on-site IT professionals in various US hotel properties in supporting PMS and POS systems, electronic locks/safes, video systems, phone switches, and PCs. Maintained 99.5%+ uptime. Established systems operations in Europe and Middle/Far East during extended expatriate assignment to Belgium. Directed/interfaced with architects, engineers, contractors, and consultants for numerous large-scale construction projects throughout the United States and the world. From October 1972 to December 1985 (13 years 3 months)

Engineering @ University of Toronto John Darby is skilled in: Hospitality, Mergers, Real Estate, Customer Relations, Operations Management, Leadership, Integration, Customer Service, Sales Management, Training, Management, Budgets, Recruiting, Marketing, Customer Satisfaction