John CHA's Email Addresses & Phone Numbers

Highly motivated, Customer Service Specialist with exemplary solution development and client relations skills gained during 15 years within the demanding hospitality industry * Career experience in troubleshooting hardware and proprietary software issues for large company with 36 remote sites * Additional experience building successful, efficient teams* Who is A+ certified Technical Support Specialist, pursuing MCSE and CCNA...

Highly motivated, Customer Service Specialist with exemplary solution development and client relations skills gained during 15 years within the demanding hospitality industry * Career experience in troubleshooting hardware and proprietary software issues for large company with 36 remote sites * Additional experience building successful, efficient teams* Who is A+ certified Technical Support Specialist, pursuing MCSE and CCNA certifications *General Manager @ Oversee Hotel Operations; manage guest check-in/check out; post guest room charges; settle guest accounts upon departure; handle all guest requests and problems Manage various accounting functions associated with billing; prepare room revenue, daily revenue, and no-show reports; managed maintenance issues and special projects, Ensure that company polices are upheld. From September 2012 to Present (3 years 4 months) General Manager - Country Inn and Suites Orlando Airport @ Oversee Hotel Operations; manage guest check-in/check out; post guest room charges; settle guest accounts upon departure; handle all guest requests and problems Manage various accounting functions associated with billing; prepare room revenue, daily revenue, and no-show reports; managed maintenance issues and special projects, Ensure that company polices are upheld. From March 2010 to July 2012 (2 years 5 months) Orlando, Florida AreaAssistant General Manager @ Oversee front desk; manage guest check-in/check out; post guest room charges; settle guest accounts upon departure; handle all guest requests and problems Manage various accounting functions associated with billing; prepare room revenue, daily revenue, and no-show reports; managed maintenance issues and special projects From June 2008 to March 2010 (1 year 10 months) Executive Vice President of Administration @ Oversaw operations of 19 government subsidized apartment communities in FL, GA, TN and VA Hired and managed staff of 55 people; functioned as contact person for emergency situations Reported operational status of all communities to company president; prepared reports Functioned as primary IT person; troubleshot and resolved computer issues for 36 communities; functioned as main point-of-contact for proprietary software system (Yardi); purchased new computers From May 2005 to May 2008 (3 years 1 month) Night Auditor @ Worked front desk; managed guest check-in/check out and guest requests Managed all billing transactions and postings; prepared various reports for management From March 2003 to May 2005 (2 years 3 months) Front Office Manager @ Recruited, hired, trained, and supervised all Guest Services employees; coached/counseled employees; conducted performance evaluations; managed guest registration; scheduled staff according to labor standards and occupancy forecasts; assigned daily work to employees; monitored labor costs Resolved guest complaints and provided thorough follow-through to ensure guest satisfaction Ensured adherence to procedures for hotel accounting, credit control, handling of financial transactions, securities of monies, guest security, and emergency procedures From January 2001 to January 2003 (2 years 1 month) Service Express Supervisor @ From 1999 to 2001 (2 years) Front Office Manager @ From 1994 to 1999 (5 years) A=, MCSE and CCNA @ New Horizons Computer Learning Center From 2008 to 2012 John CHA is skilled in: Customer Service, Hospitality Industry, Hospitality Management, Hospitality, Property Management, Team Building, Team Management, Front Office, Hotel Management, CompTIA A+ Certification, Housekeeping, Hotel Mantenance, Certified Hotel Administrator CHA, Property Management Systems, Microsoft Office