Software operations professional with a combination of experience in engineering and client-facing roles. Proven track record of driving customer success and building out new processes, including internal and external training programs for Lanyon's Passkey product. Highly effective communicator with experience successfully managing projects in a cross-functional space. UMass Amherst graduate with a BBA degree in Marketing and a minor in Information Technology.

Onboarding Specialist, Customer Success Management @ Rapid7 is a leading provider of security data and analytics solutions that enable organizations to implement an active, analytics-driven approach to cyber security. We combine our extensive experience in security data and analytics and deep insight into attacker behaviors and techniques to make sense of the wealth of data available to organizations about their IT environments and users. Our solutions empower organizations to prevent attacks by providing visibility into vulnerabilities and to rapidly detect compromises, respond to breaches, and correct the underlying causes of attacks. From January 2015 to Present (1 year) Training Manager @ From September 2014 to January 2015 (5 months) Client Service Advisor @ From April 2014 to September 2014 (6 months) Quality Assurance Engineer @ From April 2013 to April 2014 (1 year 1 month) IT/Business Analyst @ From May 2012 to April 2013 (1 year) Marketing Intern @ From June 2011 to May 2012 (1 year) Co-Manager on Marketing, Catering, and Bookkeeping Committees @ From February 2010 to May 2012 (2 years 4 months) Information Technology Intern @ From June 2010 to January 2011 (8 months)

BBA, Marketing, Information Technology @ University of Massachusetts at Amherst - Isenberg School of Management From 2008 to 2012 John Baker is skilled in: Marketing, Project Management, Microsoft Excel, Salesforce.com, Microsoft Office, Agile Methodologies, Management, Software Documentation, Quality Assurance, Information Security, Customer Success, Lead Generation, Online Advertising, Google Adwords, Graphic Design