Senior Technical Account Manager @ From April 2015 to Present (6 months) Technical Account Manager @ From October 2013 to March 2015 (1 year 6 months) woburn, massachusettsCorporate Escalation Engineer @ From April 2013 to September 2014 (1 year 6 months) woburn, massachusettsCorporate Support Engineer @ From January 2012 to April 2013 (1 year 4 months) Woburn, MAIT Support Services (TDBank contract) @ From August 2011 to October 2011 (3 months) Contact Center IT Administrator @ From February 2004 to September 2010 (6 years 8 months) Sr Help Desk @ From October 1999 to January 2004 (4 years 4 months)

Master, Management Information Systems @ Universidad Dominicana O&M From 2008 to 2010 Bs Engineering, Information Systems @ Universidad APEC From 1999 to 2003 U.S. Educational Equivalency, Letter containing evaluation and equivalency of obtained degrees @ Center for Educational Documentation, Inc -CED- Joel Pimentel is skilled in: System Administration, Network Administration, Corporate Support, Product Specialist, Project Management, Hardware Support, VoIP, Virtualization, System Integrators, Telecommunications, Active Directory, Windows 7, Troubleshooting, Team Leadership, Windows, VMware, DHCP, Microsoft SQL Server, Windows Server, Call Centers, Security, Networking, Technical Support, Network Security, Cloud Computing, Help Desk Support, Management, SaaS, TCP/IP, Enterprise Software, Firewalls, Computer Security, Operating Systems, Servers, Antivirus, Microsoft Office, Hardware, Information Security, Microsoft Exchange, DNS, Linux, Solution Selling, VPN, Data Center, Account Management, Integration, Disaster Recovery, Customer Service