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Joaquin Pineda

Leadership Development Program @ CEVA Logistics

Customer Success Manager at Menlo Security Inc.

San Francisco Bay Area

Ranked #953 out of 19,060 for Leadership Development Program in United States

Section title

Joaquin Pineda's Email Addresses & Phone Numbers

Joaquin Pineda's Work Experience

CEVA Logistics

Leadership Development Program

March 2007 to May 2007

Hayward, CA

Menlo Security Inc.

Customer Success Manager

United States

OpenDNS - now a part of Cisco

Enterprise Customer Success Manager

July 2016 to November 2019

San Francisco Bay Area

Joaquin Pineda's Education

San Francisco State University

"BA", International Relations and Affairs

2003 to 2006

San Francisco State University

"BA", Raza Studies

2003 to 2006

Joaquin Pineda's Professional Skills Radar Chart

Based on our findings, Joaquin Pineda is ...

Personable
Strong sense of self
Communicator

What's on Joaquin Pineda's mind?

Based on our findings, Joaquin Pineda is ...

50% Left Brained
50% Right Brained

Joaquin Pineda's Estimated Salary Range

About Joaquin Pineda's Current Company

CEVA Logistics

Frequently Asked Questions about Joaquin Pineda

What company does Joaquin Pineda work for?

Joaquin Pineda works for CEVA Logistics


What is Joaquin Pineda's role at CEVA Logistics?

Joaquin Pineda is Leadership Development Program


What is Joaquin Pineda's personal email address?

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What is Joaquin Pineda's business email address?

Joaquin Pineda's business email address is j****[email protected]


What is Joaquin Pineda's Phone Number?

Joaquin Pineda's phone (**) *** *** 208


What industry does Joaquin Pineda work in?

Joaquin Pineda works in the Logistics and Supply Chain industry.


About Joaquin Pineda

💼 Past Experience

Joaquin Pineda has five years of customer success management experience and has been a Leader Development Program at CEVA Logistics from March 2007 to May 2007 in Hayward, CA. There, he worked in the role of Customer Success Manager. In December 2012, he was transferred to the role of Enterprise Customer Success Manager at OpenDNS, where he was responsible for managingohl client deliverables to ensure expectations are met and serving as an escalation point for resolving any customer support issues. He also had responsibility for investigating and working with cross-functional teams to create solutions for complex client requests or complaints, particularly when multiple departments or teams are involved. He also had authority to provide guidance to staff, particularly supervisors and top performing CSRs to foster career development, inform best practices, and improve morale in the organization. Finally, he was responsible for running a staff with several direct reports, as well as managing an emergency import project end-to-end to 100%.From September 2014 to June 2016, he was a Major Client Service Manager, Regional Client Services Manager at UTi Worldwide, where he was responsible for managing client deliverables to ensure expectations are met and serving as an escalation point for resolving any customer support issues. In January 2013, he was transferred to the role of Client Art.com, where he worked with a customer from Canada. From January to September 2014, he was a Member of the teams that created and managed the product implementation from inception to launch and oversaw all subsequent maintenance for key accounts. He was also an important part of the development of guidelines, procedures and strategies to meet clients’ key performance indicators.In January 2013, he was transferred to the role of Consultant for the Canadian Olympic Committee, where he helped increase Facebook campaign conversion rates by 65%. In July 2016, he was transferred to the role of Global Key Account Manager at CEVA Logistics, where he managed the onboarding of clients with between $65M and $80M in gross revenue, and a top 5 account, one of the world’s leading non-asset- based supply chain management companies. He was also responsible for creating and managing a team of nine that was consistently ranked “Best in Class” in overall organization during tenure. In February and March of 2019, he was promoted to the role of Manager for the Marketing and Sales divisions.From January 2013 to September 2014, he was also a member of the team that made recommendations to Parentesis to use social share tools differently, resulting in a 70% increase in sharing activities. He has also authored a number of papers and articles, many of which have been published in various industry magazines.


🎓 Education

Joaquin Pineda's education comes from a wide range of Argentinian experience, including BAE from San Francisco State University, which he received in 2003, and Raza Studies from San Francisco State University, which he received in 2003-2006. Pineda's skills and experiences in international relations and affairs, Raza Studies, and public Administration have helped him in his professional development, both as an individual and as a team.Pineda has worked experience in various positions, both as an individual and as a team, both in Argentinian and U.S. industries. He has held a variety of customer service positions, including working at Burger King in Buenos Aires and Walgreens in San Francisco, and has experience as the manager of a Rapid Retrieve Cargo Terminal in San Isidro, Buenos Aires. He is also a current employee of the American University of Buenos Aires in Argentina.Pineda has zero experience as a catcher, and his skills as a former infielder and reliever help him balance his skills as an “All-Star” manager and Jonathan Giolito Award-winning pitcher. Pineda’s experience as a manager and catcher will be key to his success in the field as a catcher for the Nationals.OXNARD, Calif.--(BUSINESS WIRE)--Nov. 7, 2017-- Joaquin Pineda, a right-handed pitcher for the Washington Nationals, has agreed to a contract with the team, sources close to the Nationals said Saturday.Pineda, who is 6-foot-5 and 239 pounds, was placed on the Loda Raiza simulator as part of the team’s pre-draft process. In his first two starts for the Nats, he threw out two runners and induced five errors in 11 innings pitched.Pineda has made 29 appearances for the Tigres Uridos in the Venezuelan Winter League, and his experience as a relief pitcher will be a valuable part of the Nats’ bullpen. He is Sonora, Mexico-born, and received his BAE from San Francisco State University in 2003.


💡 Technical & Interpersonal Skills

Joaquin Pineda has 5 years of customer service management experience, including experience in managing customer relationships, gained through the leadership development program at CEVA Logistics. He came to CEVA from Menlo Security Inc, where he was a customer success manager.Pineda also has experience working with telecommunications companies, such as UTi Worldwide and Gigya. At UTi, he managed all aspects of client accounts, from beginning to end, and also managed product implementation andMaintained relationships with international clients, including with CEVA Logistics. He also received awards for his work there.Pineda is currently a Lead Development Programman at CEVA Logistics, where he is responsible for driving product innovation and driving growth for CEVA Logistics. CEVA Logistics is a leading non-asset-based supply chain management company. They have a top 5 account with a gross revenue of $80M.Pineda will also be working with Dallas Morning News as a consultant; he will be working with their social media team to increase comments activity by 92%. He'll also be consulting with Parentesis, which is a customer service support company. Previously, he was with Art.com, where he helped the company register more users, achieve profitability margins and presented results to management at quarterly and monthly reviews.


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In a nutshell

Joaquin Pineda's Personality Type

Extraversion (E), Intuition (N), Feeling (F), Judging (J)

Average Tenure

2 year(s), 7 month(s)

Joaquin Pineda's Willingness to Change Jobs

Unlikely

Likely

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There's 92% chance that Joaquin Pineda is seeking for new opportunities

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