A resourceful and goal oriented Information Systems professional with over 15 years of broad program management and information systems experience. Major strengths are in the areas of program/project management, business process analysis and design, communications, systems analysis, and data base administration. Proven to be a highly motivated and driven person who is willing to take a risk and make independent decisions. Comes up with outstanding new ideas and takes quick action to implement them. Has exceptional judgment, creativity, and follow-through has developed from opportunities to grow within the company into a leadership position Specialties: ITUP Silver and Bronze Certification Six-Sigma - Green-Belt IT QMS Lean Agile PM Bronze Certification API Bronze Certification

Senior Systems Project Manager - Portfolio Management @ Responsibilities include gap identification and analysis, improvement initiatives and data management. • Create and maintain MSS policies. • Create and maintain processes supporting business functions. • Maintain linkage between policies & procedures • Maintain linkage between process & procedures. • Implement improvement initiatives • Provide deep dive analysis and provide root cause analysis for trends and anomalies. • Train associates on procedures and policies. From April 2014 to Present (1 year 9 months) Senior Program Manager - Program Management Office @ • Manages Program / Project budget • Defines and manages Project / Program scope • Develops Program plan with key business and Project milestones • Provides mechanism for monitoring and tracking progress regarding schedule, budget, resources and technical performance, and benefits realization • Leads administration and support infrastructure • Manages the key risks of the Program • Creates infrastructure for managing Project teams and interdependencies • Manages and facilitates interlock across Programs and Projects within the Program • Program definition, set-up, planning and tracking • Assesses, designs and implements change management practices • Develops and manages effective communication vehicles • Manages stakeholder expectations • Develops and secures approval of Program Business Case • Train Project Manager and other team members From February 2013 to April 2014 (1 year 3 months) Senior Technical Program Manager - Mobility Solution Services SI @ • Orchestrates successful delivery of the Project / Program • Enables interactive communication among senior management and Project teams • Coordinates effective and efficient participation • Defines and manages Project / Program scope • Develops Program plan with key business and Project milestones • Provides mechanism for monitoring and tracking progress regarding schedule, budget, resources and technical performance, and benefits realization • Leads administration and support infrastructure • Manages the key risks of the Program • Creates infrastructure for managing Project teams and interdependencies • Manages and facilitates interlock across Programs and Projects within the Program • Program definition, set-up, planning and tracking • Assesses, designs and implements change management practices • Develops and manages effective communication vehicles • Manages stakeholder expectations • Develops and secures approval of Program Business Case • Manages Program / Project budget From March 2012 to February 2013 (1 year) Associate Director - Internet Planning and Delivery @ • Lead cross functional meetings, provide project status and drive open issues to resolution. • Present status updates on portfolio of initiatives and own issue resolution for portfolio of initiatives at monthly cross-functional executive project steering committee meeting. • Attend scrums and project realization meetings within area of expertise. • Analyze, recommend and drive process and program improvements across functional teams. • Write up and present Work Request Forms, manage Detailed Estimates and Design Requirement Documents for portfolio of projects. • Manage escalation and issue monitoring/resolution for projects within portfolio of initiatives. • Manage team responsibilities including but not limited to: conversion, data validation, UAT testing, training and ongoing product support. • Focus on planning and delivery initiatives to increase revenue and decrease expense. • Communicate risks and opportunities to stake holders. From July 2011 to March 2012 (9 months) Senior Program Manager - Enterprise PMO @ • Manage high complexity IT programs from the beginning to end of systems life cycle management. • Monitor and report on financial aspect of program - actual to budget, variance reporting anticipate completion costs, quarterly burn rates, cost to delivery analysis. • Create integrated project plans, track and monitor activities based on deliverables. • Manage resources, consolidate impact assessments, track and monitor change management, identify and mitigate risk From October 2009 to June 2011 (1 year 9 months) Senior Program Manager - Consumer PMO @ • Manage, report on aspects of 10M program budget. • Manage high complexity IT programs from the beginning to end of systems life cycle management. • Monitor and report on financial aspect of program – actual to budget, variance reporting anticipate completion costs, quarterly burn rates, cost to delivery analysis. • Create integrated project plans, track and monitor activities based on deliverables. • Assign and Manage resources, • Consolidate impact assessments, track and monitor change management, identify and mitigate risk. From April 2008 to October 2009 (1 year 7 months) Senior Project Manager - Information Systems @ • Lead system project initiatives, provide status, track changes and raise issues. • Identify, implement and document process changes. • Create training/process user guides and facilitate user training. • Manage IT projects from beginning to end of system life cycle. From October 2006 to April 2008 (1 year 7 months) Senior Business Manager - Information Technology @ • Lead system project initiatives, provide status, track changes and raise issues. • Identify, implement and document process changes. • Create training/process user guides and facilitate user training. • Manage IT projects from beginning to end of system life cycle. From December 2003 to June 2005 (1 year 7 months) Business Manager - Managed Services @ • Work with large corporate accounts to gather business requirements, design system requirements and manage third party vendor for service center application. • Liaison with software vendors including all change requests, problem resolution, testing, and software installation. • Create training/process user guides and facilitate user training. • Manage IT projects from beginning to end of system life cycle. From August 2001 to December 2003 (2 years 5 months) Specialist - Customer Care and Billing @ • Gather requirements for projects and translate them into scope/requirements documents. • Create training and process user guides. • Facilitate meetings and user training • Manage IT projects from beginning to end of system life cycle From August 1999 to October 2001 (2 years 3 months) Business Manager @ Information Technology Gather requirements for projects and translate them into scope/requirements documents. Implement redesign/enhancements to Peregrine Service Center modules, installation/configuration, customization, backup/recovery, performance tuning, file system management and database management. From November 1998 to July 1999 (9 months) Data Base Administrator @ Responsibilities include the creation of business process models and analysis for redesign/enhancements to systems and business processes. Develop business process models and analysis using IDEF0 methodology and MetaSoft Workflow Modeler and Visio software. Saved company over 3 million dollars. Liaison with software vendors including all coordination of training, problem resolution, software installation and licensing issues. From March 1989 to November 1998 (9 years 9 months) System Analyst @ Responsibilities included the daily operations and systems analysis in the corporate data center utilizing both IBM and Digital equipment, and providing technical support throughout the organization. From January 1986 to January 1989 (3 years 1 month)

Master of Business Administration, Information Systems @ Dominican University From 1991 to 1993 Bachelor of Arts, Computer Science @ Dominican University From 1984 to 1993 Jo Ann Ollerer is skilled in: Cross-functional Team Leadership, Program Management, Business Analysis, PMO, Business Requirements, Project Facilitation, Budget Management, Business Management, Business Process, Database Management, Project Management, Process Improvement, Six Sigma, IT Management, PMP