Jim is a technology and operations leader in the mobile industry, with a unique approach to innovation and a healthy understanding of the ever changing wireless landscape. With close to 15 years dedicated to the field, he has demonstrated outstanding leadership during company mergers and transitions, while driving technical innovation and change throughout. As CTO of Virgin Mobile Latin America, Jim has led the technology strategy, implementation and ongoing operations for three rapid country launches: Chile, Colombia and Mexico. He is currently focused on the launch of a fourth Virgin Mobile business in Brazil. Jim joined Virgin Mobile Latin America from Sprint, where he owned delivery and operations of all prepaid technology platforms. This included Virgin Mobile USA, bringing over a decade of MVNO launch experience with him. Specialties include: - Technical Strategy and Leadership - Mobile Network Integration - Hiring the Right People - Technical SLA Negotiation - ITIL Deployment and Management - Transition and Merger Strategy for Technology - Mobile Virtual Network Operations

Chief Technology Officer @ Responsible for technology strategy and roadmap, including platform infrastructure and ongoing IT initiatives. From September 2011 to Present (4 years 4 months) Director Prepaid Technology Delivery & Support @ Owned IT delivery of all prepaid technology initiatives, including concept, business requirements, development and testing. Drove platform strategy and technology roadmap for three brands: Virgin Mobile, Assurance Wireless and CommonCents. Responsibilities also included ongoing operations and production support of all prepaid technology platforms. From November 2009 to September 2011 (1 year 11 months) Director Operations @ Had overall responsibility for company operations, including 24x7 NOC, data center management, production operations and real-time, event resolution. Managed internal IT team, as well as had operational ownership of $25M/year outsourced IBM program. Reported directly to the CIO/CTO and owned all legacy Helio operations. From August 2008 to November 2009 (1 year 4 months) Director Technology Operations @ From February 2005 to August 2008 (3 years 7 months) Wireless Operations @ From January 2000 to February 2005 (5 years 2 months) Operations @ From 1994 to 2000 (6 years)

Elon University From 1990 to 1994 Jim Glass is skilled in: Wireless, Start-ups, Mobile Devices, Telecommunications, Vendor Management, Management, Product Management, Leadership, Mobile Technology, Mobile Applications, Testing, Cross-functional Team Leadership, Mobile Internet, Solutions Marketing, CDMA