Business Account Executive 3 @ Level 3 Communications
Business Account Executive 3 @ Comcast
Senior Account Executive/Pre-Sales Engineer @ AT&T/Alcatel-Lucent Sales Center
Electronics Engineering, Computer Applications & Network Infrastructure @
My goal is to deliver the highest level of customer service and strategic/complex solutions for Enterprise businesses . My sales experience includes Professional Services, Computing as a Service, Storage as a Service, Software as a Service, Network/LAN/WAN managing and hosting, Data Colocation, Security, Business Continuity, Disaster Recovery, WiFi solutions, Conferencing, Voice and Data CPE. I am focused
My goal is to deliver the highest level of customer service and strategic/complex solutions for Enterprise businesses . My sales experience includes Professional Services, Computing as a Service, Storage as a Service, Software as a Service, Network/LAN/WAN managing and hosting, Data Colocation, Security, Business Continuity, Disaster Recovery, WiFi solutions, Conferencing, Voice and Data CPE. I am focused on enabling my client base the ability to achieve their objectives while staying within budgets.
My skill of establishing a rapport with the customer on a level that shortens the decision making process has lead me to have a very successful career and I look forward to developing these skills with each experience.
Business Account Executive 3 @ Summary
Responsible for new acquisition sales within an established geographic territory for enterprise customers. Will be responsible for selling a complex suite of services and robust product set to drive sales within the Regional sales channel, increase brand awareness, and grow a specific territory.
Essential Duties •After winning new business, manages customer relationships in order to gain strategic positioning with decision makers, retain existing revenue and obtain additional business.
•Continually learn and develop knowledge of new technologies and selling points including enhancing expertise in the company's products and solutions.
•Develop and implement sales plans that provide clearly defined strategies, tactics and timeframes to maximize revenue. Take ownership of the geographic territory designated by management.
•Responsible for developing sales in the designated target market(s) by identifying new sales opportunities with prospective enterprise customers headquartered in the region by cold calling, premise visits, networking, lead generation, proposal submission, and customer appointments.
•Utilize Siebel & Salesforce.com to provide accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements. From 2015 to Present (less than a year) Greater Atlanta AreaBusiness Account Executive 3 @ Provide innovative voice and data solutions for small and medium business throughout the greater Atlanta area. From 2013 to 2014 (1 year) Senior Account Executive/Pre-Sales Engineer @ Responsible for customer assessments, designing equipment solutions, preparing quotes and proposals for small, medium and large business customers.
Networking with reseller representatives, Channel Account Managers, Sales Directors and Sales Engineers to drive lead referrals.
Outbound calls placed to customers based on leads generated from outside sources in order to qualify opportunities for voice and data solutions.
Design, develop and implement sales processes for new products and services including data switches, Digital PBX, IP PBX, Wireless LAN and applications
Manage and engage sales and support resources for the southeast region
Utilize CRM tools for sales tracking and opportunity development From June 2011 to December 2012 (1 year 7 months) Enterprise Business/ Government & Education Account Manager/IPT Solutions Specialist @ Developed customer relationships with Premier/Enterprise, Government and Education customers, interacting with CEO/CFO/CIO/CTO, Government Officials and School Board Members.
Propose complex business solutions for voice, data, internet and security applications (PIP, Frame Relay, ATM, MPLS, Data/Voice T1, Managed Services etc.)
Negotiate, utilize and build contracts based on complex solutions and strategic services that include data and voice hardware and software.
Technically interface with internal sales, ordering and provisioning entities, as well as external access suppliers and other support partners in developing and managing technical project plans to completion as it relates to delivery of service and coordinated acceptance by the customer.
Cold call approximately 50-60 prospects per day based on regional sales campaigns using CRM tools.
Ranked #1 overall in regional sales teams with YTD attainment of 192%. Total Billed Revenue increased by 85% for 125 managed accounts segmented in region; target of $275K to $500K. From May 2007 to June 2011 (4 years 2 months) Small Business Sales Associate/Team Lead/Manager @ Provided initial training for new employees and refresher training for existing employees on sales strategies, customer relations, product offers and system applications.
Analyzed daily business operation reports in order to determine best practices for customer satisfaction and optimum productivity.
Provisioned and tracked orders for voice, data, long distance, toll free and other telecommunication products utilizing ROS, BOCRIS, ORION, Siebel, ATLAS, eCRM, GOLDMINE.
Provided support to sales managers and associates to insure daily operations are conducted properly as well as handled customer escalations.
Managed sales associates in a pooled environment to insure company policy and procedures are followed to achieve company expectations.
Exceeded sales objectives by prospecting new customers and retaining existing customers; year over year at 170%+. From July 1999 to April 2007 (7 years 10 months)
A+ Certification, Computer Science @ 2003 OmniTech From 2002 to 2003 Electronics Engineering, Computer Applications & Network Infrastructure @ DeVry University From 1997 to 1999 Jillian Smith is skilled in: Managed Services, MPLS, Security, Government, Frame Relay, Complex Solutions, Telecommunications, Customer Relations, VoIP, Account Management, Customer Service, Selling, New Business Development, CPE, Sales Management
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