Branch Manager
Stansted Mountfitchet, Essex, United Kingdom
Branch Manager @ Effectively manage the resources of a branch unit to deliver service, sales and operational standards. Management of the branch environment and team. Motivate a team to deliver customer excellence. Selection, organisation, motivation,coaching,training and counselling of staff to ensure that service targets, sales and compliance standards/regulatory standards are achieved consistently. From August 2015 to Present...
Branch Manager @ Effectively manage the resources of a branch unit to deliver service, sales and operational standards. Management of the branch environment and team. Motivate a team to deliver customer excellence. Selection, organisation, motivation,coaching,training and counselling of staff to ensure that service targets, sales and compliance standards/regulatory standards are achieved consistently. From August 2015 to Present (5 months) Assistant Branch Manager @ Work closely with and support the branch manager to ensure sales, service targets and compliance standards/regulatory standards are achieved consistently. Contribute to motivating, coaching and development of staff to achieve highest possible performance standards. Carry out an agreed number of savings reviews every week. Documents savings reviews and provide the customer with appropriate outcomes. Work within a frame work for supervision of financial service introducers to ensure compliant, with the responsibilities and restrictions placed upon any introducer relationship. Carry out all counter transactions for all account types, in accordance with the society's policy and procedures & regulatory/statutory codes. From June 2014 to August 2015 (1 year 3 months) Customer consultant @ Previously based in Brentwood. From July 2012 to April 2014 (1 year 10 months) Customer Assistant @ From September 2008 to May 2013 (4 years 9 months) Trainee Customer Consultant @ From January 2012 to July 2012 (7 months) Customer Service Assistant @ From September 2010 to January 2012 (1 year 5 months) The Bishops Stortford High School From 2007 to 2009 The Hertfordshire and Essex High School From 2002 to 2007 Jessica Pursglove is skilled in: Customer Experience, Customer Service, Teamwork, Customer Satisfaction, Team Leadership, Sales, Business Analysis, Team Management, Banking, Analysis, Performance Management, Change Management, Recruiting, Risk Management, Time Management, Microsoft Office, Microsoft Excel, Management, Finance
Saffron Building Society
Branch Manager
August 2015 to Present
Saffron Building Society
Assistant Branch Manager
June 2014 to August 2015
Saffron Building Society
Customer consultant
July 2012 to April 2014
Marks and Spencer
Customer Assistant
September 2008 to May 2013
Saffron Building Society
Trainee Customer Consultant
January 2012 to July 2012
Saffron Building Society
Customer Service Assistant
September 2010 to January 2012
Effectively manage the resources of a branch unit to deliver service, sales and operational standards. Management of the branch environment and team. Motivate a team to deliver customer excellence. Selection, organisation, motivation,coaching,training and counselling of staff to ensure that service targets, sales and compliance standards/regulatory standards are achieved consistently. Effectively manage the resources of a branch unit to deliver service, sales and operational standards. Management of the branch environment and team. Motivate a team to deliver customer excellence. Selection, organisation, motivation,coaching,training and counselling of staff to ensure that service targets, sales and compliance standards/regulatory standards are achieved consistently.
What company does Jessica Pursglove work for?
Jessica Pursglove works for Saffron Building Society
What is Jessica Pursglove's role at Saffron Building Society?
Jessica Pursglove is Branch Manager
What industry does Jessica Pursglove work in?
Jessica Pursglove works in the Financial Services industry.
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