Senior Business Analyst @ • Delivered resource and demand planning (MTP), and monthly forecasts. • Developed operational integrated capacity planning model (ST: D-56) to optimise engineer capacity, lettering campaign and demand fulfillment. • Developed recruitment and training heuristics model that identifies gaps in engineer skills, geography and external sourcing requirements. • Provided analytical advisory to senior management team through evidencing regulatory compliance, risks and out-turn. From June 2014 to Present (1 year 5 months) Kingswinford, United KingdomGlobal Customer Experience Analyst @ From September 2013 to June 2014 (10 months) Coventry, United KingdomSocial Media Marketing Internship @ From June 2012 to August 2012 (3 months) London, United KingdomMarket Research Assistant @ From September 2010 to September 2011 (1 year 1 month)

Master of Science (MSc) @ University of Warwick - Warwick Business School From 2012 to 2013 Bachelor of Science (BSc) @ Aston University From 2008 to 2012 International Baccalaureate Diploma @ Stockholm International School From 2006 to 2008 Jeeah Hwang is skilled in: Data Analysis, Market Research, SPSS, Business Statistics, Marketing, VBA, Microsoft Excel, Analytics, Social Media Marketing, Net Promoter Score