Senior at California Polytechnic University, Pomona pursuing B.S. in Computer Science.
Technical Solutions Consultant Intern @ -Developed a bug comparison tool between JIRA and Sparks applications. Searched commonalities between two Excel sheets generated by each application, and outputs a result sheet of selected keywords along with their values.
Participate in collaborative interaction between Support and Engineering to address
Senior at California Polytechnic University, Pomona pursuing B.S. in Computer Science.
Technical Solutions Consultant Intern @ -Developed a bug comparison tool between JIRA and Sparks applications. Searched commonalities between two Excel sheets generated by each application, and outputs a result sheet of selected keywords along with their values.
Participate in collaborative interaction between Support and Engineering to address product issues and feature requests.
· Develops and deliver internal technical training presentations.
· Authors knowledge base articles and technical summaries.
· Replicates customer issues in a lab environment and submit bugs, feature requests, and documentation enhancements.
· Serves as subject matter expert for technical publications and user-community website. From June 2015 to Present (7 months) Instructor @ Tutor elementary and middle school students multiple subjects which consist of but are not limited to: PSAT Preparation, English Reading Comprehension, Debate & Public Speaking, and Algebra. From April 2014 to March 2015 (1 year) Technical Support Intern @ Developed a log analyzing tool coded in Java using NetBeans IDE. The purpose of the software is to parse through log files created by ArcSight ESM, Logger, & Connector products to search for specific error types, and suggest possible solutions for each issue by searching through knowledge-based articles. It also provides EPS statistics, heap limits, analysis information, and launches a graph that displays the data gathered.
-Reproduce customer issues in a lab environment and submit bugs, feature requests, and documentation enhancements.
-Participate in collaborative interaction between Support and Engineering to address product issues and feature requests.
-Develop and deliver internal technical training presentations.
-Author knowledge base articles and technical summaries.
-Compiled full comprehensive installation guides for the products of the company for employee and customer use.
-Analyzed Java thread dumps.
-Build images on different operating systems using virtual machines. From June 2014 to September 2014 (4 months)
Bachelor of Science (B.S.), Computer Science, Junior @ Cal Poly Pomona From 2012 to 2016 Lynbrook High School From 2008 to 2012 Jason Zhang is skilled in: Java, Linux, Python, VMware ESX, JIRA, Enterprise Security, SIEM, Windows, ArcSight, Enterprise Network Security, NetBeans, MySQL, GUI development, Network Security, iPhone Application Development
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