Janith Warnakulasuriya's Email and Phone

Senior Application Support Engineer @ eBuilder

Janith Warnakulasuriya's Email

x****7@gmail.com

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Location	Sri Lanka
Work	Senior Application Support Engineer @ eBuilder Application Support Engineer @ eBuilder Application Support Engineer @ eBuilder Technology Centre
Education	Bachelor of Science, Information Technology @ Swinburne University of Technology Australia Diploma, Information Technology, Cumulative GPA: 3.0 @ Sri Lanka Institute of Information technology (SLIIT) Sun Certified Java Programmer (SCJP) @ Institute of Java and Technological Studies Sri Lanka (IJTS) Diploma In Hardware Technician, Computer Hardware Technology/Technician @ Raytronics Computer Systems Pvt. Ltd. @ Prince of Wales' College - Moratuwa
About	An Individual with a passion for Information Technology and is willing to learn exciting new technologies and skills and emerging new concepts. Senior Application Support Engineer @ From January 2014 to Present (1 year 11 months) Application Support Engineer @ Role: Involves handling customers, providing updates, and participating in customer meetings. Resolving issues by fixing from back-end. A see more An Individual with a passion for Information Technology and is willing to learn exciting new technologies and skills and emerging new concepts. Senior Application Support Engineer @ From January 2014 to Present (1 year 11 months) Application Support Engineer @ Role: Involves handling customers, providing updates, and participating in customer meetings. Resolving issues by fixing from back-end. A typical day involves a lot of interaction with our users and dealing with a wide range of requests and issues, from 5 minute fixes to week-long projects. It could consist of re-configuring the application to address some new business requirements, troubleshooting user errors or application bugs, fixing data mismatch within a large MySQL database, recommending improvements to the development team or addressing all kinds of operational issues that have a direct business impact. Duties and Responsibilities o Monitoring of system interfaces, messages and communications. o Troubleshooting system application problems/issues on behalf of customer. o Provide over the phone customer support globally. o Identify bugs and document for development fixes. o Test development fixes. o Participate in meetings with Customer management to tackle problem management cycle. o Documenting support procedures and solutions for common application problems. From October 2011 to Present (4 years 2 months) Application Support Engineer @ Involves handling customers, providing updates, and participating in customer meetings. Resolving issues by fixing from back-end. From October 2011 to Present (4 years 2 months) Bachelor of Science, Information Technology @ Swinburne University of Technology Australia From 2011 to 2012 Diploma, Information Technology, Cumulative GPA: 3.0 @ Sri Lanka Institute of Information technology (SLIIT) From 2007 to 2011 Sun Certified Java Programmer (SCJP) @ Institute of Java and Technological Studies Sri Lanka (IJTS) From 2008 to 2009 Diploma In Hardware Technician, Computer Hardware Technology/Technician @ Raytronics Computer Systems Pvt. Ltd. From 2007 to 2008 Prince of Wales' College - Moratuwa From 1996 to 2007 Janith Warnakulasuriya is skilled in: Problem Management, Oracle, JBoss Application Server, Windows Server, SQL, ITIL, Incident Management, PL/SQL, Software Documentation, UML, Customer Service, ASP, Technical Support, System Monitoring, Microsoft Office