Jamie Holt's Email Addresses & Phone Numbers

My objective is to ensure that all processes are in place and working efficiently and effectively, this will ensure customer satisfaction. To ensure service excellence consistently. To ensure a happy working environment by keeping team morale high. I would like to continue to learn and develop my existing skills to continue to achieve and be as successful...

My objective is to ensure that all processes are in place and working efficiently and effectively, this will ensure customer satisfaction. To ensure service excellence consistently. To ensure a happy working environment by keeping team morale high. I would like to continue to learn and develop my existing skills to continue to achieve and be as successful as possible. Specialties: Client Relations, I.T, Customer Service, Service Delivery, Operational Focus, People Management, Management Information, Data Analysis.Client Relationship Manager @ My role within The Security Watchdog is to provide direct line management of a divisional client portfolio and work in conjunction with the Service Delivery Managers with the aim of delivering service excellence and continuous improvement. In addition, I manage and develop both existing and new client relationships, ensuring that business development opportunities are followed through to conclusion. I also provide on-going support / complaint / positive feedback escalation for all divisional Service Delivery Managers. The Security Watchdogs main focus is Pre-Employment Screening & Vetting solutions operated on a Country, Regional or Global basis. Working with a wide range of market leading companies across all business sectors, I am always interested in networking with people and organisations interested in Screening, Referencing and Vetting or alternatively anyone involved in hiring, recruitment, recruitment process outsourcing, business process outsourcing (BPO) or Human Resources. The Security Watchdog Screening Bureau : * Holds ISO 9001:2000 certification to include BS 7858 and BS 7499:2002. * Is a founding member of NAPBS (National Association of Professional Background Screeners) * Is a registered Umbrella Body of the Criminal Records Bureau and Disclosure Scotland * is fully compliant with the UK Data Protection Act, European * Data Directive and all International Privacy Laws * Has Committee Representation on the BSI Review Panel in respect of BS 7858:2006 * Has dedicated Quality Representatives throughout the organisation If you feel you have a requirement for Screening Services through The Security Watchdog or you are currently looking/changing your current supplier and wish to discuss your options that are available to you, then please do not hesitate to contact me at [email protected] From April 2013 to Present (2 years 9 months) Service Delivery Manager @ My role within The Security Watchdog is to manage a select portfolio of client accounts to include service delivery and client relations with the aim of delivering service excellence and continuous improvement. In addition, I provide a point of contact for client queries, following them through to resolution and to ensure the section remains commercially viable. I also provide on-going support / complaint / positive feedback escalation for a team of screening executives . Specialities: Account Management, Operational Delivery, Employment Screening, Background Checking, Resource Management From January 2011 to March 2013 (2 years 3 months) Team Leader @ Monitors service levels and responds to queries on a day to day tactical level. This role is an escalation point for service challenges. From September 2010 to January 2011 (5 months) Screening Executive @ Completes referencing within SLA, applying workarounds if agreed From June 2010 to September 2010 (4 months) Temporary Screening Officer @ completes referencing within SLA, applying workarounds if agreed From April 2010 to June 2010 (3 months) Administrator @ Database Management Contracts Management Development of Intranet site Maintenance of Intranet site Technical I.T Support From September 2006 to February 2009 (2 years 6 months) I.T @ Guildford College From 2004 to 2006 GCSE, GCSE @ All Hallows Roman Catholic School From 1999 to 2004 Jamie Holt is skilled in: CRM, Screening, Service Delivery, Management, Background Checks, Account Management, Team Management, Performance Management, Team Leadership, Business Development, Information Technology, Customer Service, Timely Decision Making, RPO, Customer Satisfaction