Energetic commercial business leader with a passion for driving transformational change for consumers by leveraging deep customer insight, strong conceptual problem solving and 15+ years of digital technology experience. Ideally suited to roles aimed at creating superior customer propositions and experiences that keep pace with rapidly changing technology and customer needs. Strong experience in online marketplaces and payments. Highlights ▪ Accelerated a multi-billion pound online consumer selling business unit through a radical increase in mobile usage ▪ Led a step change in PayPal adoption on eBay in the UK by improving the customer proposition & experience ▪ Dramatically improved pricing for B2C & C2C customers generating £Ms in revenue & hitting customer goals Key Skills ▪ Passionate customer advocacy – invests time to develop customer insight and insists on customer led decisions ▪ Strong conceptual problem solving – improved eBay for customers in light of legislative and other changes ▪ Adaptable, resilient and good working with ambiguity – spent a decade operating in very fast paced environments ▪ Excellent verbal communication – singled out by the EU SVP for having facilitated a world class meeting ▪ Business strategy to execution – confident in the details and linking back to top level strategy ▪ Strong leadership and people management – built a reputation for manager effectiveness and hiring top talent ▪ Trust, dependability, getting things done – score very highly on trust and integrity in peer feedback Outside of work my passions are sport, design, technology, reading and spending time with friends & family.

James Stewart is skilled in: Customer Experience, Product Marketing, Cross-functional Team Leadership, Business Development, Strategy, Marketing Strategy, E-commerce, Management, Mobile Devices, Analytics, Product Development, Start-ups, Business Strategy, Marketing, User Experience, Product Management, Management Consulting, Pricing