James Scott's Email Addresses & Phone Numbers

Founder & CEO @ Property Investor Software From December 2000 to June 2004 (3 years 7 months) Oxford, United KingdomManaging Director, UK @ ChannelAdvisor From October 2007 to February 2011 (3 years 5 months) London, United KingdomAssociate Supply Analyst, Gas & Power Marketing @ ExxonMobil From August 2003 to July 2004 (1 year) London, United KingdomAutomotive Operations...

Founder & CEO @ Property Investor Software From December 2000 to June 2004 (3 years 7 months) Oxford, United KingdomManaging Director, UK @ ChannelAdvisor From October 2007 to February 2011 (3 years 5 months) London, United KingdomAssociate Supply Analyst, Gas & Power Marketing @ ExxonMobil From August 2003 to July 2004 (1 year) London, United KingdomAutomotive Operations Engineer @ ExxonMobil From March 2000 to March 2003 (3 years 1 month) Paulsboro, NJAutomotive Operations Engineer @ ExxonMobil From September 1998 to April 2000 (1 year 8 months) Oxford, United Kingdom2020 ATV Advisor @ Atlanta Tech Village Selected to be a 2020 Village Advisor and provide Customer Success guidance and expertise to startups and entrepreneurs at the Atlanta Tech Village. Greater Atlanta AreaMentor & Advisor Program Lead @ Atlanta Tech Village As Program Lead, I'm responsible for helping the ATV member community connect with and benefit from the collective experience of our talented pool of over 40 Village Mentors and Advisors. From January 2019 to December 2019 (1 year) Greater Atlanta Area2019 ATV Advisor @ Atlanta Tech Village From January 2019 to December 2019 (1 year) Greater Atlanta Area2018 ATV Advisor @ Atlanta Tech Village From October 2017 to December 2018 (1 year 3 months) Greater Atlanta AreaManaging Director, EMEA @ ChannelAdvisor Responsible for European revenue and operations and a team of approx. 40 individuals located in the UK, Ireland and Germany. Grew ChannelAdvisor (pre-IPO) European revenues from $1m to $7m and established the company as the leading provider of technology and service channel management solutions for mid-tier and enterprise retailers. From February 2011 to September 2011 (8 months) London, United KingdomUK Market Development Manager @ ChannelAdvisor #2 employee in the UK, tasked with bringing the successful ChannelAdvisor proposition to market in Europe. Responsible for acquisition and retention activities for UK-based customers. From March 2005 to December 2005 (10 months) London, United KingdomFounder @ Atlanta Customer Success Network The ATLCS community is dedicated to connecting Atlanta-based Customer Success professionals and sharing/learning best practices for this growing field.If your role touches on the success of customers, product management, lifecycle marketing, or making your organization more customer-centric, this is the group for you. Co-Founder @ Atlanta Customer Success Leadership Forum We are a group of Customer Success (CS) leaders looking to create a stronger community in Atlanta where we can come together to share best practices and learn from our collective experience. Customer Success is not just a department - it’s a core operating philosophy for most subscription-based businesses who care about revenue retention and growth.The goal of this group is to come together in an intimate setting to discuss important issues and trends impacting our businesses, including compensation, metrics/KPIs and customer/team management. Greater Atlanta AreaGeneral Partner, Customer Success @ SuccessHacker SuccessHacker was founded to help companies that are working to grow, or accelerate their growth, through Customer Success. We recognize that each company's journey towards delivering Customer Success is complex, uncertain and individual. Yet some things are universal: You want to do right by your customers, you know that you have to make them successful because it is the only way you’ll succeed.At SuccessHacker we're focused on bridging the gap between theory and execution. We offer consulting, talent management, industry training, and an open community for Customer Success professionals, teams and leaders. SuccessHacker teaches you how to do Success right so you don’t lose your most valuable resource, your customers. From October 2016 to August 2019 (2 years 11 months) Greater Atlanta AreaPresident, Brightpearl Inc. & SVP Client Services & Customer Success @ Brightpearl As SVP Client Services, I was responsible for managing our global customer-facing teams, which included Customer Success, Professional Services (onboarding), Technical Support and Education. Success in this role was measured in terms of customer satisfaction, revenue retention and net upsell. Key accomplishments included:+ Transforming a poor performing support team into a world-class organization, providing 24/7/365 support to customers across the globe and achieving record positive feedback scores.+ Turning a loss-making professional services organization into one that was profitable, whilst improving onboarding / implementation project satisfaction and accelerating time-to-value.+ Articulating a vision for a new Customer Success organization, achieving board buy-in, and then building the organization from the ground up. The end result was a significant improvement in revenue retention and net upsell, taking the company into positive DRR territory for the first time ever.In addition to my responsibilities above, I was also responsible for the overall P&L and performance of Brightpearl's North American business. As the only member of the Executive team located outside the United Kingdom, I both provided cross-functional leadership for US employees as well as acted as an external spokesman, representing the company at events and in the media. From February 2015 to May 2016 (1 year 4 months) San Francisco Bay AreaSenior Vice President, Customer Success @ Brightpearl At Brightpearl I am responsible for all customer-supporting teams, including Customer Success, Technical Support, Professional (Launch) Services and Training. I also manage relationships with some of our key strategic partners.Brightpearl is a cloud-based platform that integrates orders, inventory and customer data across channels. Brightpearl eliminates the need for multi-channel retailers to have to cobble together spreadsheets, manual processes and point solution software. With Brightpearl, retailers can be confident that their core business data across both online and offline channels is accurate and under control, saving time, money and providing a solid foundation so they can focus on growth. From June 2012 to February 2015 (2 years 9 months) San Francisco, CADirector (Marketplaces), UK & Ireland @ ChannelAdvisor Responsible for sales & service teams in the UK & Ireland SME sectors. From January 2006 to October 2007 (1 year 10 months) London, United KingdomVP Customer Success @ ShootProof ShootProof is a leading provider of online gallery software, sales, and business management tools for professional and semi-professional photographers around the world. The user-friendly platform enables photographers to share and sell their photos commission-free in customizable galleries and apps, and deliver a better client experience with digital downloads, proofing, printing, and more. Founded in 2010, ShootProof serves tens of thousands of photographers in 38 countries, offering 18 different languages for galleries. Greater Atlanta AreaChief Lubrication Engineer - Toyota F1 Group @ ExxonMobil Lead Engineer for oils and grease products for the Esso / Toyota F1 team technology partnership. From January 2003 to September 2003 (9 months) Paulsboro, NJ