SAP Junior Consultant @ From November 2014 to Present (1 year) Jazlovice, Czech RepublicIT @ - Mainly supporting users of SAP system (WM, MM, SD, FI, CRM in CZ/SK) + wide spectre of applications and ICT Services, mobile applications, end-user devices and printing services (1st level of administration for Active Directory, Citrix Services, Lotus Notes, Kyocera MyQ etc.). - Specialization for Enterprise Resource Planning system - Warehouse Management, Distribution Management, Supply Chain processes, mobile devices with specific applications and extensions of SAP system (Ortec MLS). - Member of SAP implementation team. Successful participation on six „Go Live“ releases of SAP system. - Leading and coordinating colleagues in case of projects or roll-outs of new versions of SAP mobile applications. Communication with SAP Consultants and Business Service Leaders on daily basis. - Training colleagues and creating or translating manuals for the ERP area. - System performance and availability monitoring. - Responsibility for efficient handling of user requests according to Service Level Agreement. - Crisis management (solving business critical issues, e.g. stopped production or distribution). - Reporting of results of the IT department, preparing reports and analysis of system stability and availability. From May 2008 to November 2014 (6 years 7 months) Prague, Czech RepublicCustomer Support Representative @ - Dedicated support for portfolio of apprx. 350 active customers, monitoring of their consignments. - Ensuring all necessary documents for transport, customs clearance and compliance with safety regulations. - Nonstop communication via phone and email with depots from all around the world. Regular communication with customers and sales representatives. From April 2007 to May 2008 (1 year 2 months) Prague, Czech RepublicPC Technician @ - Diagnostics, optimization and reinstalations of PC's. Solutions "tailored" for specific customers. From November 2005 to March 2007 (1 year 5 months) Prague, Czech Republic

Applied Ecology @ Czech University of Life Sciences Prague, Faculty of Environmental Science From 2006 to 2008 Cambridge ESOL Certificate, English @ Perfect English Language School From 2005 to 2006 Electronic Computer Systems @ Secondary Technical School - Motol, Prague From 2001 to 2005 Jakub Forejt is skilled in: IT Management, Windows, SAP, SAP R/3, SAP ERP, ERP, Lotus Notes, Active Directory, Microsoft Office, IT Service Management, SAP BW, Change Management, Open Office, Computer Hardware, Hardware Support, CSS, XHTML, Photoshop