Senior Executive with over 20 years of experience leading all facets of service operations including; Claims, Customer Service, Employer Services, Information Technology and Project Delivery for the Health Care and Property and Casualty product lines. Proven leadership in the delivery of operational results with a focus on the development of high-performing teams and long-term planning to meet strategic goals.

Senior Vice President, Chief Procurement Officer @ From January 2013 to Present (3 years) Vice President, Consumer Operations @ Senior Executive responsible for the service operations of Hartford’s Consumer Market’s Personals Lines division. Accountable for the sales, service, underwriting and policy administration for direct and agency customers. Additionally, responsible for the development and execution of a retention strategy across all lines of business. From December 2010 to December 2012 (2 years 1 month) Vice President, Global Sourcing @ Responsible for the enterprise-wide sourcing strategy reporting to the CIO for the Travelers. Accountable for contract negotiation, administration, and relationship management for all offshore suppliers with annual budget of $200 million and greater than 4,000 FTE. Responsible for the development of a long-term sourcing strategy to enable the growth plans of the enterprise. From March 2010 to November 2010 (9 months) Vice President, Select Accounts Operations @ Responsible for the service operations of Travelers' small commercial division reporting to the CEO, President of Select Accounts. Provide strategic and operational leadership to over 800 employees across 16 field locations. Responsible for all aspects of new business operations, post-issuance service support. From July 2008 to February 2010 (1 year 8 months) Vice President @ Reporting to the President of CIGNA Pharmacy supporting 7.9M members across multiple lines of business including Commercial, Medicare Part D and Great West HealthCare. Led all aspects of Employer Services, Customer Service, Direct Consumer Sales, Patient Services, and Operations Support with over 700 employees in 6 field offices. Streamlined Employer Services improving quality by 15% and case installation cycle time by 40% Executed direct to consumer sales resulting in over $25M revenue annually Facilitated turnaround for Mail Order operations restoring business results and maintaining 95% customer retention Development of the planning and metrics required to successfully integrate the Great West HealthCare membership into CIGNA Pharmacy Management From July 2005 to July 2008 (3 years 1 month) Vice President, Operations Leader @ Responsible for the successful delivery of Compliance and Specialty Projects reporting to the Chief Operating Officer of CIGNA. Represent CIGNA HealthCare Service Operations in the design and business requirements for approved projects. Ensure compliance with state and federal requirements within CIGNA HealthCare service operations. Manage all aspects of compliance for functions including Sarbanes Oxley, SAS 70, Business Continuity planning and State/Federal requirements. From January 2004 to July 2005 (1 year 7 months) Assistant Vice President @ Manage a team of project management professionals to develop business solutions for application projects. Represent the CIGNA HealthCare claim operations in the design and business requirements for new system functionality. Set individual and team objectives and formulate plans to meet business objectives. Identify opportunities for improvements that further the strategic imperatives of CIGNA HealthCare. From January 2002 to December 2003 (2 years) Project Director, Program Management Office @ From January 1999 to January 2001 (2 years 1 month) Project Manager, Call Center @ From January 1996 to January 1999 (3 years 1 month) Supervisor @ From January 1993 to January 1996 (3 years 1 month)

Bachelor of Arts, Business Management @ Elms College Jahn Surette is skilled in: Leadership, Process Improvement, Strategy, Project Management, Change Management, Access, Business Process Improvement, Operations Management, Contract Negotiation, Business Analysis, Integration, Business Intelligence, Program Management, Management, Strategic Planning