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Ian Alexander Burton

Advanced Technical Support (CSAT Elite)

Vice President, Quant Analytics Lead at JPMorgan Chase & Co.

New York City Metropolitan Area

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Ian Alexander Burton's Email Addresses & Phone Numbers

Ian Alexander Burton's Work Experience

EchoStar Corporation

Advanced Technical Support (CSAT Elite)

May 2008 to December 2009

JPMorgan Chase & Co.

Vice President, Quant Analytics Lead

New York, New York, United States

Walmart eCommerce

Product Analytics Manager

February 2019 to May 2020

Hoboken, New Jersey

Ian Alexander Burton's Education

Radford University - College of Business and Economics

Master of Business Administration (M.B.A.), Data Analytics, 3.50

2013 to 2015

Radford University

Bachelor's Degree, Philosophy, In-major 3.93; Overall 3.59

2008 to 2012

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About Ian Alexander Burton's Current Company

EchoStar Corporation

Provided end-user with technical assistant and served as a last-line customer retention representative. I was given the authority to maintain relationships with customers deemed appropriate to save (selected through unsatisfactory CSAT surveys), by use of call backs, emailing, and allowing unlimited customer account adjustments to ensure the proper customers were retained.

Frequently Asked Questions about Ian Alexander Burton

What company does Ian Alexander Burton work for?

Ian Alexander Burton works for EchoStar Corporation

What is Ian Alexander Burton's role at EchoStar Corporation?

Ian Alexander Burton is Advanced Technical Support (CSAT Elite)

What is Ian Alexander Burton's personal email address?

Ian Alexander Burton's personal email address is ia****[email protected]

What is Ian Alexander Burton's business email address?

Ian Alexander Burton's business email addresses are not available

What is Ian Alexander Burton's Phone Number?

Ian Alexander Burton's phone (212) ***-*993

What industry does Ian Alexander Burton work in?

Ian Alexander Burton works in the Information Technology and Services industry.

About Ian Alexander Burton

📖 Summary

Advanced Technical Support (CSAT Elite) @ EchoStar Corporation Provided end-user with technical assistant and served as a last-line customer retention representative. I was given the authority to maintain relationships with customers deemed appropriate to save (selected through unsatisfactory CSAT surveys), by use of call backs, emailing, and allowing unlimited customer account adjustments to ensure the proper customers were retained. From May 2008 to December 2009 (1 year 8 months) Vice President, Quant Analytics Lead @ JPMorgan Chase & Co. New York, New York, United StatesProduct Analytics Manager @ Walmart eCommerce From February 2019 to May 2020 (1 year 4 months) Hoboken, New JerseyBusiness Analytics Consultant @ UnitedHealth Group • Developed predictive model that led to a reduction in unidentified errors, mitigating risk of $3 Million clawback: Built, trained, and implemented a predictive model to score error propensity for chart QA, so auditors reviewed relevant charts.• Integrated risk, quality and payment data in automated process that previously took 6 hours weekly.• Thought-leader and collaborator across boundaries of analytics organization, developing solutions for primary analytic assets, interrelate communications between operations and analytics (i.e. data quality issues, upcoming changes, new processes, etc.), and liaise between IT and leadership to coordinate technology stack upgrades.• Modeled and forecasted $300M in program deployment and receipts, migrating manual Excel-based model to automated SQL & R workflow.• Established Business Intelligence reporting pipeline in Alteryx, utilizing BI platform stack, transitioning existing reporting from MS Excel and Access.• Created proof-of-concept for three BI applications (MS Power BI, Tableau, MicroStrategy), developing and recreating reports in each application. Directed leadership to select Power BI, as it fit our needs the best From March 2018 to February 2019 (1 year) Philadelphia, Pennsylvania, United StatesHealthcare Economics Consultant @ UnitedHealth Group • Project Architect for member call early warning systemo Reduced notification of anomalous call volume from over one-month lead time to within an houro Created front-end to display segments and trendso Developed back-end schema structure and querieso Created methodology to determine anomalous spikes in call volume and alert relevant end-users• Developed pipeline for Medicaid housing members, using R (rVest) to scrape websites for listing of homeless shelters and jail bookings for select localeso Developed scriptes to generate Tableau datasets to monitor and track managed populationso Created interactive dashboards with advance visualization (including Marimekko charting) for data discovery• Managed MicroStrategy Analytics application, with over 1,000 monthly active users o Created training materials and videos, conducted two monthly training sessionso Perform ad hoc training for users to empower self-reporting• Implemented process improvement – identified bottleneck in manual reporting and reduced runtime by 94% • Identified errors in reporting—coordinated with stakeholders to determine impact and to develop scripts to backdate incorrect data• UHG Culture Ambassador & Innovation Advocate -- started and organized team activities for Philadelphia office• Integrated R into MicroStrategy Analytics for self-service, enterprise advanced analytics – currently in test environment. Developed scripts for clustering, regression, nnet, and text mining• Lead architect for Clinical Data project within MicroStrategy—created and managed scheme objects and relationships, worked with ETL team to develop back-end and template reports From September 2016 to March 2018 (1 year 7 months) Philadelphia, PennsylvaniaOperations Analyst @ Unisys • Developed SFDC pipeline, Hyperion Planning Financials, Solution Investments, Delivery Resource Management, Opportunity Requisitions, Technology BU activity, Presales & Executive summary dashboards for senior leadership team and board members distributed on Tableau Server/Online for self-service analytics.• Trained 100+ program leads, directors & VPs how to utilize Tableau to drive business decision making through visualization – developed training material to facilitate learning.• Utilized SAP BusinessObjects to query multiple data sources – project accounting, PeopleSoft, Salesforce opportunity data, accounts receivable/payable, client records, project budgets/actuals, etc.• Member of steering committee on BI-platform transition to MS Power BI suite – tested and advised on MS PowerPivot and SQL Server Report Builder as replacement for BI platform.• Monitored project aggregates against chargeability, utilization, high-low cost mix, and profitability metrics.• Developed self-service reporting and dashboards for analyst and program leads to monitor activity.• Maintained professional service automation processes – reduce project control efforts by building automated reporting -- Automate reporting to SharePoint library. From October 2015 to September 2016 (1 year) Greater Philadelphia AreaData Analyst @ Whirlpool Corporation • Analyzed and reported impact of sales and marketing enterprise operations, e.g. deep dive analysis on threat & opportunity areas.• Managed POS in-take and ETL process; audited and monitored data within Oracle database.• Assessed value of sales channels for business partners, i.e. impact of online sales for retail partners.• Reviewed and approve executive reports distributed to senior leadership.• Designed Oracle BI Dashboard to facilitate self-service and reduce ad-hoc requests From May 2015 to October 2015 (6 months) Saint Joseph, MichiganGraduate Teaching Assistant @ Radford University • Assisted with research by creating data sets and providing data analyses.• Worked with the editor-in-chief of an internationally circulated academic journal in preparing article submissions for publication.• Supported faculty teaching by developing classroom materials, creating quizzes and tests, grading assignments, and providing classroom instruction. From January 2014 to May 2015 (1 year 5 months) Radford, vaPayment Services Intern @ Time Warner Cable I analyzed credit data to identify characteristics of risky customers in order to reduce costs and write-offs -- a segment of customers were isolated who were twice as likely to disconnect as the general population, which also identified savings for the Northeast and Carolinas regions of $315,000 annually.I developed reports for the VP-level that articulated results in managerial terms, created ad-hoc reports for various departments and business partners, and trained other analyst on data analysis and reporting methodology. Further, I validated data to identify errors in financial reports to C-level managers. From June 2014 to August 2014 (3 months) Charlotte, North Carolina Area

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In a nutshell

Ian Alexander Burton's Personality Type

Introversion (I), Intuition (N), Thinking (T), Judging (J)

Average Tenure

1 year(s), 1 month(s)

Ian Alexander Burton's Willingness to Change Jobs



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