Experienced IT Professional/Business Partner with expertise in the delivery of IT solutions to meet business needs. Portfolio/Business Manager experience in budgeting, scheduling, resource planning, vendor management, risk assessment and governance. Drives the successful and timely completion of projects to achieve business goals, improve processes and reduce costs. Strong leadership, communication, customer service skills with the ability to keep strong focus on resolution that exceeds stakeholder expectations. -Project Management -PMO -Stakeholder Engagement -Budget & Financial Management -Vendor Management -SAP (ERP) -Service Delivery Management -Managing Outsourced Teams Diageo, Norwalk, CT 2000-2015 Diageo is a global leader in beverage alcohol/CPG with an outstanding collection of brands across spirits, beer and wine categories. Brands include Johnnie Walker, Crown Royal, JεB, Buchanan’s and Windsor whiskies, Smirnoff, Cîroc and Ketel One vodkas, Captain Morgan, Baileys, Don Julio, Tanqueray and Guinness. Diageo products are sold in more than 180 countries. Diageo is listed on both the London Stock Exchange (DGE) and the New York Stock Exchange (DEO) with 2014 sales of US$16.84 billion.

Project Manager - Scrum Master – Revenue Management Project @ Delivered overall PMO and Scrum Master expertise to enable a $10 million benefit through improving ROI gains in trade spend dollars. • Facilitated the scrum process and improved performance by shielding the team from external interference and distractions. • Kept scrum artifacts visible to enable the Development Team and Product Owner to adjust priorities. • Facilitated the scrum meetings, enforced time boxes and influence the team to operate as a self-organizing entity. From 2015 to 2015 (less than a year) Project Manager – Commercial Solutions Foundation Project @ Managed the cross-functional team to deliver the systems architecture and standards to ensure that the Commercial Performance Management environment and solutions are stable, sustainable and scalable. Project investment of $731,000. • Delivered the project within approved budget and governance guidelines. • Negotiated terms and on boarded new vendor which led to securing more highly skilled resources and a 40% cost savings. • Established a cadence of meetings (project team, leadership teams and executives) to ensure timely status review, communication and decision making. From 2014 to 2015 (1 year) IT Pool Manager – Service Delivery @ Delivered IS operation services to enable the Diageo business (US and Canada markets) to focus on commercial excellence to drive growth. • Manage 3rd Party Service Providers (IBM, Verizon and TCS) to improve service levels – leading to a reduction in aged tickets by 30% • Generated service reporting and metrics to inform operational and business engagement scorecard – to inform delivery of continuous improvement initiatives. • Delivered self-serve portal to order computer accessories improving employee satisfaction scores and reducing incidents by 50%. From 2013 to 2014 (1 year) Service Delivery Manager – Supply & SAP @ Account managed the North American market (1,400 SAP users) contributing US$6 billion net sales to Diageo global business. Ensure service transition is built and deployed with minimal impact to the production environment. Improve engagement between IT and business functions. • Improved end user satisfaction scores for IT services from 65% to 80% within 8 months. • Reduced the number of aged SAP incidents by 60% by influencing 3rd party vendors: Accenture, IBM, CSC and Sterling Commerce. • Delivered proactive engagement sessions to improve communication and partnership between IT, corporate supply and key manufacturing sites in the US and US Virgin Islands. From 2012 to 2013 (1 year) Project Manager - PMO/Capabilities Lead @ Enable delivery of the Americas Business Relationship Management portfolio of projects within the Annual Operating Plan with budget of $45 million and128 projects. Ensure compliance with global PMO delivery standards. • Conduct Monthly Portfolio Health review session with Project Managers, Business Partners, Procurement, Central PMO to address risks and opportunities. • Maintained highest first time compliance scores from Central PMO for project approval submissions ahead of other regions and markets. • Provided subject matter expertise to Project Managers and Directors and rolled out Planview (PMO management tool) to improve compliance and performance management reporting From 2011 to 2012 (1 year) Project Manager - Microstrategy Global Platform @ Deliver a stable and scalable micro-strategy platform to meet the growing Analytics need in Global Finance and Sales functions with an initial project investment of $1.2 million. • Secured formal funding approval and delivered the project along with full service wrap within 3 months. • Identified license cost savings of $90 thousand to reduce risk to project budget. • Negotiated post deployment support model with Accenture and Diageo Global Application Governance to ensure 100% up-time. From 2011 to 2011 (less than a year) Project Manager - Global SAP Application Change @ SAP Application Change Process delivers prioritized changes which secure significant benefit to Diageo. These process changes normally address requirements associated with compliance, legal and statutory mandates and process efficiency. Manage a central budget of $4 million and multiple global delivery partners. • Delivery of the prioritized portfolio for Global Supply and Procurement (40 projects annually delivering over $375 million benefit over a five year period) within budget. • Deliver in an outsourced environment through delivery partners: Accenture, IBM, CSC and Sterling Commerce • Conduct monthly vendor evaluations with key delivery partner and ensure - SLAs, management of backlog, capacity planning, release management and spend metrics meet or exceed targets. From 2009 to 2011 (2 years) Project Manager – Technical Lead/Valleyfield Acquisition @ Support the acquisition of Valleyfield Production Site from bottling partner (Barton).The distillery at Valleyfield is considered a strategic asset in support of our Canadian whisky brands highlighted by Crown Royal. Fiscal year gross profits for Crown Royal represent more than USD $500 million. • Deliver the infrastructure migration including network, voice, servers (hardware and applications), desktops and end user support to the Valleyfield site with 150 users. • Negotiated and secured approval for vendor agreements/SOWs (Statement of Work) for IBM, Kronos-payroll and ILS – handheld solutions. • Project manage the payroll system migration of the Valleyfield payroll system to the Diageo Kronos time clock platform. From 2008 to 2009 (1 year) IT Project Lead – Purchase to Pay – Project Unity (SAP) @ Project Unity represents the strategic decision to move to a single SAP instance globally to drive cost savings of $77 million and greater alignment of process and standardization to enable the shared service agenda. • Managed the entry and exit criteria for the following phases of the project: Analyze, Design, Build, Product Test, UAT and Warranty. • Act as liaison between work-stream and Global Process Owner to obtain sign-off on changes considered invasive to Rest of World markets. • Deliver socialization sessions to multiple business units as to the change impacts. From 2007 to 2008 (1 year) Sr. Manager Engagement @ Manage the delivery of Procurement Systems Projects (August 2007, November 2007 and February 2008 mini releases) • Manage business engagement to prioritize project delivery pipeline. • Manage the delivery of other projects such as State of Illinois Child Support Electronic Filling, Mediacom, Connolly Audit Review of Payments and Halo. • Delivered the support for procurement systems (Ariba, Concur and SAP) in collaboration with IS Partners (Accenture, IBM and CSC). From 2006 to 2006 (less than a year) Business Systems Manager (Supply) - Red Stripe (2000-2006) @ Reporting to the Head of IT, deliver business process improvements and IT solutions to support business strategy and direction. Manage the account of 100 users, project budgets up to US $300,000 and teams up to 15 people in a largely SAP solution environment. • Delivered multiple continuous improvement projects - PTP Streamlining, Consignment Stock, Production Control and Compliance, Quality Management System, SAP Workflow, Quality Management Information System and SAP Security. • Reduced the possibility of large financial gaps of US $400,000 by delivering the PPSCI project which improved process compliance and controls, variance analysis tools to drive out waste. • Establish third party contracts with solution providers such as Upgradables Plus, Xansa, Lat capital Solutions. From 2000 to 2006 (6 years)

Information Technology Project Management @ CollabnetBachelor of Science, Computer Science/Chemistry (dual major) @ The University of the West Indies, Mona Horland Harris is skilled in: FMCG, Cross-functional Team Leadership, Supply Chain Management, Forecasting, Strategic Planning, IT Strategy, Project Management, ERP, Customer Insight, Change Management, Business Process Improvement, Continuous Improvement, Business Analysis, Management, Project Planning