Thank you for your interest in my profile. About Hendrik, he is a project managing business consultant which has broad knowledge on project management, business intelligence & data warehousing, kpi/req. definition and business processes. In recent years he has been active in a variety of industries including Banking, Insurance and Capital Markets. His experience and people focus enables to operate as a link between business and IT, overview situations, create and manage the plan/action. Accurate and energetic which likes to perform work with joy and passion. Interest/capacities in finding solutions for complex problems and optimization of business processes. Please feel free to contact me. (keywords: structured, go-getter, entrepreneurial, perfectionist, critical, project manager, team leader, business consultant, business intelligence & data warehousing, analytics, project management and business process management)

Project Manager / Business Consultant (main focus Digital, Data & Analytics) @ Please see my other positions during the period of June 2011 till now for more details on various projects in which I participated. From June 2011 to Present (4 years 7 months) DWH-BI Assessment - Business Consultant (contracted) @ Consultancy on DWH-BI environment, assessment of current architecture and governance: - Perform review/audit on current environment via interviews with management, business and IT. - Determine to-be situation and associated gaps/next steps. - Describe findings and adivise. From November 2013 to December 2013 (2 months) BI Assessment - Business Consultant (contracted) @ Consultancy on BI/Analytics tooling environment, assessment of current BI architecture and clients short-list of proposed BI tooling: - Access vision of stakeholders on BI/Analytics. - Define data requirements and structure for the solution. - Describe to-be data architecture. - High-level design of application data structure, storage and integration. From October 2013 to November 2013 (2 months) Migration SAP CRM - Project Manager (contracted) @ Migration of current CRM system Scope to SAP CRM, aligning with the generic SAP solution: - Managing the project (5 FTE) "Aansluiten dG op CRM Generiek”, stakeholder management at steering committee, IM&IT management level. - Consultancy (business and IT side), requirements analysis and definition. - Aligning with SAP and test coordinator for release management, functional- and coordinating the user acceptance tests. - Aligning with the company broad 1RGB project. From December 2012 to September 2013 (10 months) Apeldoorn Area, NetherlandsScope CRM Data Quality - Business Consultant (contracted) @ Consultancy on improving data quality of clients CRM system by gathering and importing external data. - Research on stored client data in current CRM system. - Gathering and combining client information from several other divisions. - Creating a process to recurrently “automatic” update the information in the CRM system. From October 2012 to December 2012 (3 months) Marketing Intelligence Cockpit - Project Lead (contracted) @ Implementation of first phase of the Marketing Intelligence Cockpit (MIC). - Managing the project team (3FTE) for business implementation of the MIC solution. - Aligning technical implementation. - Consultancy on business issues concerning the implementation. From August 2012 to November 2012 (4 months) Management Information strategy roadmap - Business Consultant (contracted) @ Consultancy on management information needs leading to delivery of a roadmap for the divisions management information strategy. - Research on current and needed requirements at divisions business stakeholders - several management levels. - Consulting clients IT stakeholders on current management information initiatives. From May 2012 to August 2012 (4 months) Utrecht Area, NetherlandsMaster Data Management and Governance - Business Consultant (contracted) @ Establish a more mature Master Data Management and Data Governance capability, as enabler for the GPCo and FSS programs and foundation for the HCE common solution. - Improving master data management by creating new\renewed processes, roles and responsibilities. - Improving the central master data organization by creating and aligning service catalog. From February 2012 to May 2012 (4 months) Amsterdam Area, NetherlandsDatawarehouse End State - Project Manager & Business Analyst (contracted) @ High-level design of new data marts to foresee, the program in place developing a new 'End State' data warehouse, to replace the old inefficient environment. - Managing projectteam (4 FTE). - Consulting the client on various new possible Data Mart setups. - Providing input on how to redesign the datamart layer of the new DWH environment. - Client proposed to analyze the SAS stored processes by reverse engineering to retrieve the needed information. - Creating a SAS STP Global Analyzer tool for automated analysis. From October 2011 to January 2012 (4 months) Amsterdam Area, NetherlandsParticulieren Anno Nu measurement - Business Consultant & Project Lead (contracted) @ Consultancy in and development of process performance management information enabling insight to manage redesigned business processes. - Creating a plan to analyze and embed process performance indicators within current and future process redesign streams. - Aligning stakeholders for embedding requirements within several redesign streams. - Consulting business process managers, analyzing business requirements on information needed to manage their process performance. - Determining Key Performance Indicators by consulting business process owners, a business process manager user group and business process managers. - Creating generic and specific KPI's derived from a business perspective on several management layers. From July 2011 to October 2011 (4 months) Project Manager & Business (Intelligence) Consultant (BI/CRM) @ Please see my other positions during the period of August 2005 till June 2011 for more details on various projects in which I participated. From August 2005 to June 2011 (5 years 11 months) Utrecht Area, NetherlandsManagement Information Service - Business Consultant (contracted) @ Consultancy in and development of tactical and operational management information enabling insight to manage chains and processes. - Consulting chain- and procesmanagers on what information is needed to manage their chain and processes (and see if process changes have effect). - Defining Key Performance Indicators and requirement, consulting source-owners on data, manage delivery of data. - Creating functional designs, building the actual dashboards, process user acceptance test and dashboard maintenance on a business perspective. - Managing a project to ensure information on the New Client Take On process by creating a stand-alone application for special registration (3 FTE). From May 2008 to May 2011 (3 years 1 month) Migration business intelligence environment - Business Consultant & Project Lead (contracted) @ Consultancy on current business intelligence problems (e.g. performance, support) and migration of current Business Objects environment to newer version. - Research on performance and support problems concerning the business intelligence environment. - Writing an improvement proposal. - Managing the migration (2 FTE), creating short projectguide (plan), progress reports etc. From December 2007 to February 2008 (3 months) Utrecht Area, NetherlandsGoldmine - Project Manager (contracted) @ Managing realization of the extraction transform and loading of multiple actuarial sources into one source for actuarial analysis. - Redesigning project structure - Managing project team (8 - 12 FTE), creating plans, planning, progress reports, budget forecasting/controlling, aligning stakeholders. From October 2006 to November 2007 (1 year 2 months) Focus for Giraf - Project Manager (contracted) @ Managing realization of a new datawarehouse environment (with SQL Server and Business Objects) as a replacement for the old business intelligence environment. - Managing projectteam (5 FTE), creating projectplan, planning, progress reports, budget forecasting/controlling, aligning stakeholders. From May 2006 to November 2006 (7 months) Professionalize IT BI dept. with ICS statement - Business Consultant (contracted) @ Professionalization of the IT Business Intelligence department as part of the In Control Statement measurements. These measurements define if various processes are in control. - Ensuring that all deliverables (e.g. process descriptions, templates, archives) are delivered on time. - Aligning deliverables within the strategy and vision of the department. From March 2006 to August 2006 (6 months) Apeldoorn Area, NetherlandsBusiness Objects universe and reports migration - Consultant Business Intelligence (contracted) @ Migrating, adjusting and rebuilding all Business Objects report of the department to a newer version, as part of a Siebel migration. - Teamlead (3 FTE). - Analyzing current Business Objects environment: tables, universes and reports - Migration of current multiple universes to two universes - Adapting current reports to the two new universes. - Testing the new reports and universes. From November 2005 to February 2006 (4 months) User support and maintenance PeopleSoft CRM - Consultant Business Intelligence (contracted) @ Providing support and maintenance to users of the PeopleSoft CRM packet and the system. - Problem solving and request processing to ensure active management information services. - Brainstorming on innovations for change request handling. From October 2005 to February 2006 (5 months) Amsterdam Area, NetherlandsNational Datawarehouse Research 2005 - Consultant Business Intelligence (MSc thesis) @ Research on current situation and development problems of business intelligence datawarehousing environments in the Netherlands from both technical and business perspective. - Consult and process, information in relate to datawarehousing. - Consulting various organizations within different branches in the Netherlands on their maturity of their business intelligence environments (e.g. processes, sources, users, security policies). Physical book on the maturity of datawarehousing in the Netherlands: NDWO 2005. From November 2004 to October 2005 (1 year) Utrecht Area, NetherlandsTeamleader products & SEO specialist @ Managing several projects for clients. Supervise production, and where needed adjust products. This to create final sub-products, and so accomplish the best conditions for optimization of the awareness of the client on internet. From July 2003 to September 2005 (2 years 3 months) Co-makers: various roles as teamlead researcher, analist, developer @ Implementation of an ERP-system (AXAPTA) for communications within the Benelux. To accomplish uniformity among all franchisers, concerning prizes, discounts, etc. Additionally the creation of a maintenance application mass data processing was accomplished. From September 2002 to June 2003 (10 months) Co-makers: various roles as teamlead researcher, analist, developer @ Creation of an complicated algorithm for calculating the reliability of every possible, thinkable GSM-network that can be build. From February 2002 to September 2002 (8 months) The Hague Area, Netherlands

Practitioner, Prince 2 @ ISES International From 2008 to 2008 Basic knowledge, Methods & techniques for Information Analysis @ ISES International From 2007 to 2007 Foundation, Prince 2 @ Insights International From 2006 to 2006 Basic knowledge, Business Intelligence @ Atos Origin Nederland S.A. - ES BI/CRM From 2005 to 2005 Master of Science, ICT in Business @ Leiden University From 2003 to 2005 Bachelor ICT, ICT, Communications and Business @ Information Engineering at Hogeschool van Amsterdam From 2000 to 2003 HAVO, Dutch, English, Math, Chemistry, Physics, Biology, Economics @ Minkema From 1994 to 2000 Hendrik Engels MSc. is skilled in: Project Management, Process Management, Information Management, Business Intelligence, Business Analysis, Business Requirements, Business Process Design, Data Warehousing, Requirements Analysis, ICT, KPI Dashboards, Coaching, Team Learning, Consultancy, Data Modeling