Lead Program Manager / Web Development Manager @ Microsoft Corp.
Director, Global Brand @ ServiceNow
Product manager with over 10 years experience leading teams to develop consumer and small business web products. Adept at leading both small and large cross-functional and cross-geo teams through definition, development and launch of complex products. Comfortable working in start-up environments, as well as large companies. Enjoy a focus on user-centered design and aim to build mobile
Product manager with over 10 years experience leading teams to develop consumer and small business web products. Adept at leading both small and large cross-functional and cross-geo teams through definition, development and launch of complex products. Comfortable working in start-up environments, as well as large companies. Enjoy a focus on user-centered design and aim to build mobile and social products that change how people interact and communicate.
Sr. Manager, Marketing & Client Services @ From September 2012 to Present (3 years 2 months) Campbell, CASr. Product Manager @ Defined a high-level strategy to enter new consumer market category by analyzing the competitive landscape and researching technologies and companies in the space. Recommended key companies, individuals and organizations that could provide industry insight or possible partnerships. Established relationships with thought leaders and industry insiders. Also advised on multiple initiatives for Business Development and New Partnerships team. From June 2010 to June 2011 (1 year 1 month) San Francisco, CADirect Marketing Manager @ Built company's website to promote new brand identity and wine product category and developed back-end systems that improved content management, order management and reporting. Managed Wine Club program and promotion, as well as oversaw retail sales and telesales operations. Collaborated on launch of new wine product targeting younger demographic that was selected for "Oprah's O List". From February 2010 to June 2010 (5 months) Oakville, CAProduct Manager (contract) @ Rollout and integration of Salesforce.com, including developing customized interface, analyzing and re-defining ad sales pipeline and business processes. Trained staff on product and best practices so that company had more transparency on sales pipeline, campaign management and ad revenue. From March 2008 to September 2008 (7 months) San Francisco, CASr. Product Manager @ Managed complete re-design and re-launch of GOLF.com, part of the Sports Illustrated brand family. Drove the definition and development of product feature set and managed internal teams and external vendor through launch. Lead diverse cross-functional, cross-company teams and monetized the site by integrating ad products and developing features to drive ad dollars. From February 2006 to September 2007 (1 year 8 months) New York, NYProduct Manager @ Negotiated, defined, and managed product development and launch of a co-branded small business product suite with key partner, AT&T (Business Mail, Domains, Web Hosting and E-commerce). Lead large, highly cross-functional teams to deliver on complex product bundle and partner agreement while managing partner relationship throughout. From July 2002 to March 2004 (1 year 9 months) Sunnyvale, CAWeb Development Manager @ Lead a Web Services team providing solutions for MSTV and WebTV divisions. Oversaw all projects, developed services strategy, product roadmaps, and feature sets. Partnered with senior management and collaborated with cross-functional organizations to deliver solutions that met business objectives and user needs while meeting critical deadlines. From September 1997 to April 2002 (4 years 8 months) Mountain View, CA
B.S., Graphic Communications & Marketing @ California Polytechnic State University-San Luis Obispo From 1989 to 1993 St. Andrew's School Heather Kattner is skilled in: Information Architecture, User Interface Design, Project Management, Process Definition, Product Requirement..., Strategy, Partnerships, Business Strategy, Product Management, User Experience, Advertising, E-commerce, Direct Marketing, Salesforce.com, Team Building, Account Management, Client Development
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