Hayley Adkin's Email Addresses & Phone Numbers

📖 Summary

I consider myself to be a positive, intelligent individual who embraces and utilizes change to broaden my skills set and experience. I learn exceptionally quickly and proof of this is how quickly I have progressed within my previous roles, each time starting the team with no prior experience before fast becoming the top performer. My main areas of experience are operations, electronic banking, technical support and project management. In these areas I have managed to rapidly developed my skills and knowledge during my time at The Bank of New York Mellon, SEB, CashFac, Barclays and Bank of America. My long term goal, is to consistently build my skills set to enable me to add value to the service I provide to the customers I encounter, continue to grow at a fast rate professionally as an individual and acquire new skills. I have not set myself a career goal, as I believe you should always aspire to do better and should not put a cap or limitations on your aspirations by deciding on fixed career goals. Key skills: * Technical support * Project and stakeholder management * Training and teaching * Process improvement * Problem solving * PlanningVice President, Implementation Project Consultant @ Responsible for scoping, analyzing, planning and managing complex implementation projects for international Blue Chip companies who have complex treasury management requirements spanning across a large number of countries. Within my role, I direct global implementation projects (sometimes including multiple regions) in addition to co-coordinating, managing and driving the involvement of international business partners within Bank of America Merrill Lynch’s global remit as well as managing external stakeholders to ensure that all project deliverables are implemented on time and successfully. Products I manage the implementation of include, but are not limited to Money Transmission Channels, SEPA direct debit, complex liquidity and pooling solutions, multi-banking solutions, SWIFT Fin, Fileact, Host to Host solutions as well as various other country specific products and services. In addition to the above, as project manager it is also my responsibility to mitigate project risks and manage change requests from the projects inception to the end of project with cohesive use of MS Project as well as multiple control, communication and strategy logs and mechanisms i.e. Risks, Assumptions, Issues and Dependencies in addition to formulating and maintaining an efficient communication management strategy for all internal and external stakeholders From March 2014 to Present (1 year 8 months) LondonAssistant Vice President, Implementation Project Manager (Global Cash Management) @ As a contracting project manager at Barclays I was responsible for end to end project management of high value and high profile implementation projects with complex cash management requirements. During my time at Barclays I scoped, planned, implemented and project managed the transition of a broad range of cash management products including but not limited to SWIFT, virtual banking technology, bulk cash, branch based products and BACS across a diverse corporate client base. I managed multiple singular projects up to a value of £1.5 million and was highly commended on the projects I had successfully completed. From July 2013 to February 2014 (8 months) London, United KingdomImplementation Consultant @ Implementation consultant at CashFac. CashFac is a provider of highly innovative tailored virtual banking software solutions which simplify complex cash management and accelerates cash processing across a broad spectrum of the financial industry including banks, pension providers and investment administrators. From January 2013 to July 2013 (7 months) London, United KingdomHead of UK Electronic Banking and Implementation (Merchant Banking) @ Heading up this function for the UK, my role included but was not limited to managing the complete implementation of all new customers (large retail and mid- large corporate) undertaking the transfer of all existing facilities with the customers existing bank (bulk cash, cash in transit, credit cards, BACS etc) to the sponsorship of SEB (Skandinaviska Enskilda Banken). I was responsible for all stages within each implementation project, from the initial meeting with prospective customers (in conjunction with our sales teams) to ascertain the customers needs, collating KYC documents for complience and completing the switch over of products and facilities. The major bulk of the role related to the online banking system for SEB's merchant clients. It was my responsibility to provide training to new clients (in presentation form, face to face, which involved extensive travelling), day to day and technical support to SEB's large and diverse portfolio of existing clients and providing system demonstrations to prospective clients. I worked extensively with other SEB sites across Europe to provide first rate customer support. I was also involved in testing new products and services before they were released to our clients. The role involved extensive liaison with all of SEB's merchant clients as well as exposure to other banks, particularly to HSBC services and products, due to SEB being an agency bank of HSBC within the UK. From May 2011 to December 2012 (1 year 8 months) London, United KingdomOperations- Irish Business Support Unit @ As a temporary member of the operations team within the Irish business support unit, I was tasked with approving payments for release into the Irish markets whilst ensuring a risk limitation policy was adhered to. From April 2011 to May 2011 (2 months) London, United KingdomRegional Sales Support- Scotland and Northern Ireland @ From 2011 to 2011 (less than a year) Operations Specialist- EMEA Trades Team @ Starting off in the trade operations and possessing a "can do" attitude, I learnt immensely quickly on the job, worked through adverse conditions in a highly deadline orientated enviornment and was consistently the top performer within my team in terms of volumes of work produced and had the lowest errors within my team. It was this work ethic that encouraged my managers to move me across to the cash team where I fast progressed to preparing and delegating the work for the rest of my new team to process and was the sole processor of the time critical, high value, complex cash products, such as Gilt DBV's and tri-party repo's. This role also included FX processing and the process of time deposits where possessing the ability to work accurately, logically and calmly under pressure stood me in great steed. Within the operations teams I was the only individual across a team of approximately 18 who was trained to work across both cash and trade teams, providing cover to either team in times of sickness. From July 2008 to October 2010 (2 years 4 months) London, United KingdomCustomer Advisor @ Starting off my banking career within a call centre for the Woolwich, my capabilities soon outgrew that of the contact centre, which then saw me move to the Woolwich branch network, which subsequently merged into the Barclays branch network. Working in the third busiest branch of Barclays in the UK, I rapidly progressed from cashiering on to branch coordination, following consistent recognition for providing excellent customer service. Whilst working within this role that I passed the assessment to become a personal banker in my own time as well as exams to sell Barclays regulated products. From March 2006 to July 2008 (2 years 5 months) Colchester, United KingdomFreelance groom covering Europe @ Freelance travelling groom working with and caring for some of Europe's top sports horses (working within roles based in Finland, Austria, Holland and the UK) assisting at international competitions and teaching novice- intermediate level riders across various disciplines. From January 2003 to December 2005 (3 years) EUA/S German, Economics and Business, History and General Studies @ The Harwich School From 2003 to 2004 .CCHSst osyth Hayley Adkin is skilled in: Banking, Internet Banking, Credit Cards, Trade Operations, Troubleshooting, Training & Development, Merchant Banking, Retail Banking, Global Custody, Client Services, BACS, Retail Banking Products, Microsoft SQL Server, Cash Management Products, Stakeholder Management, Project Management, IIS, SWIFT payments, Financial Services, Employee Training, Commercial Banking, Payments, Relationship Management, Management, Portfolio Management, Financial Risk